Leif Johnson Ford Inc.

Had a very bad experience with Leif Johnson Ford today. We picked out a $27K F150 from the Ford online inventory and Roy offered to have the vehicle transferred from the other dealership and we scheduled a We picked out a $27K F150 from the Ford online inventory and Roy offered to have the vehicle transferred from the other dealership and we scheduled an appt. for 4:30p. I get a call at 4 JUST as I'm leaving asking me to "come a little later," that the truck was "on it's way right then but stuck in traffic." No problem at all. I offered to come in at a little after 5 and he agreed. I load up my two kids and pregnant wife and we show up at 5:15, look around the lot a bit before heading into the office and find out "my" truck STILL hasn't arrived. No problem, right? It's gotta be close by now. We wait in the crappy little front area (run down building, TV wasn't working) but I'm still psyched about getting my new 4x4 truck. Only, the two salesman, Roy and a second who greeted us, walk by several times over 15mins without so much as a smile...much less an update. FINALLY, I start asking random people for help and second "salesman" decides to go ahead and call the porter. "Gee, thanks!" But wait, he hangs up and tells me the truck will be....wait for it.........ANOTHER 45mins! My wife seriously thought he was joking with us. I knew better...still calm, I look at my wife and say, "Well, guess we're a leavin'!" The "salesman" just turns and walks away. No apology, no explanation, nothing. MEANWHILE, our ACTUAL "salesman", Roy, just stands there and watches all this happen. Never. Says. A. Word. I couldn't help but say to HIM as I pass by, "Man, what are you DOING? I was 100% going to buy that truck right now. It was never on the way till just now, was it?" Not a word from him. We walk out and proceed to call a sales manager and then Chuck (the actual manager). Chuck goes on to tell me that the truck had 59K miles instead of 29K miles anyway, they had listed it wrong online! At this point, I'm just stunned at their ineptitude and seemingly lax approach to acquiring my $30K business. I say as much to Chuck, that I didn't feel like he was going to offer much to rectify the situation and maybe I should just head to another Ford dealership. His response: "Oh, I never said THAT. I definitely want to sell you a truck." You don't say, Chuck...you DON'T SAY? Not exactly the response I was looking for. EVERY dealership wants to sell me a freakin' truck, Chuck. YOU need to fix a FUBAR situation and make a new customer (who was EAGER to buy) happy. All in all, I'm not completely surprised. I've worked in sales all of my life and I cut my teeth at Lone Star Ford (among others) for a few years back in the day. There are many bad salesman out there and even some bad dealerships. Rarely though, do you find a bad "customer service" oriented manager. Those guys know the business and understand that getting the customers money is all that matters. Make them happy, make the sale, repeat tomorrow. Chuck, I'm GOING to buy a 4x4 F150 this weekend or next week. Roy, you COULD have made at least a few hundo in commission. At the very least, you could have respected me more as a customer. Truly, truly your loss. I'll probably hit up a Chevy dealership for my used F150 now. I don't want the Austin Ford group to make a dime from me. More

We spent 18 hours waiting on answers. Only to have the deal change 3 times. The car was not serviced, an employee wrecked the car and the management blamed me, then the down payment changed (twice. We we deal change 3 times. The car was not serviced, an employee wrecked the car and the management blamed me, then the down payment changed (twice. We were told the car came with a free warranty, only to find out we were paying for the warranty (2000.00. When we told alex we did not want the warranty (which lowered my loan) I suddenly did not qualify for the loan. Under the term we (My wife and I)had the bank did not need any additional prof of income. After we dropped the warranty, (which lowered my loan requirements)I was told by chuck that the bank wanted my self employment tax returns for the last three years. MY NAME WAS NOT ON THE LOAN, MY WIFE'S NAME WAS. SHE WAS THE ONE CAP ONE WANTED INFO ON, MY INCOME WAS NEVER ON THE LOAN........ The entire expence make me sick. After looking online My wife and I found 10 sites that spoke of chuck and alex. Sadly we are not alone. More

I used the internet sales. told them what i wanted. they did not have exactly what i was looking for. but after working with Joel and a few phone calls he located exactly the truck i wanted. he had it deliv did not have exactly what i was looking for. but after working with Joel and a few phone calls he located exactly the truck i wanted. he had it delivered to their store and i bought it. a great team. David Thompson More

Leif Johnson Ford Super Store North 183-From the time I Leif Johnson Ford Super Store North 183-From the time I walked in the dealership to the signing of my auto loan papers I was very impressed. A.J. a Leif Johnson Ford Super Store North 183-From the time I walked in the dealership to the signing of my auto loan papers I was very impressed. A.J. along with the other salesman who's name I do not remember, were the most professional team I have ever met. The other fiance folks Chris, and the other members of the sales team were not only professional but very supportive of my decision. I loved the fact that I was able to shake the hand of Leif and that he took the time out of his busy day to met with me and give me the assurance that I was making a good decision. The dealership was clean, no crude language, no asking a lot of unnecessary personal questions but just good "down home" friendly advice and encouragement and the mention of my family in a very kind way by Leif was touching. I felt that these guys were professional and they treated me that way also. Although I hate the debt, I really needed another car to secure me of getting to work without break downs. I thought the deal would be impossible but thanks to the team at Leif Johnson's my car deal was made possible. This experience compared to the other dealerships was miles apart and such a better outcome for me the consumer! Keep doing what your doing it is wonderful. Sincerely, Kathy Plentl P.S Thanks Lauren Newman for your help! More

I did a lot of research before going to the dealership and Leif Johnson provided immediate answers to all my questions including the walk out price on a car I wanted. I had all my financing ready and jus and Leif Johnson provided immediate answers to all my questions including the walk out price on a car I wanted. I had all my financing ready and just went to the dealership to drive the car I thought I wanted (loved the test drive). Dealer actually offered better financing than what I had lined up with my bank and we signed the papers. Easy, no pressure, great car and everybody I met at Leif Johnson was courteous, pleasant and professional. GREAT place to buy a car. More

Everything was great except the time we had to wait for our contract to be processed. One of the Sales reps recommended a place to eat. our contract to be processed. One of the Sales reps recommended a place to eat. More

Isaac Eason was very helpful making wright choice, have puchased 4 vehicals in past from Leif Johnson Ford credit mgr was helpful also his name was Jeff puchased 4 vehicals in past from Leif Johnson Ford credit mgr was helpful also his name was Jeff More

Ramiro was awesome! I will definitely come back to buy another truck. The price they gave me for the trade-in was fair and made the difference in the sale. another truck. The price they gave me for the trade-in was fair and made the difference in the sale. More

The reason I gave the ratings that I did was of the exprierence I had at Leif Johsnon Ford. Everyone was very helpful from the time I showed up until the the time that I left. Jorge Flores was very p exprierence I had at Leif Johsnon Ford. Everyone was very helpful from the time I showed up until the the time that I left. Jorge Flores was very proffessional and helpful, he never tried to talk me into any of the buys but instead gave me very detailed information on each of the vehicles I looked at. Again it was by far the easiest and best vehicle buying experience I have had. More

A very easy and pleasant vehicle purchase experience with no pressure to buy. Joel was informative and worked to answer all our questions as we were evaluating the Ford Taurus. They did not have the exact no pressure to buy. Joel was informative and worked to answer all our questions as we were evaluating the Ford Taurus. They did not have the exact vehicle we wanted so they located one and we were able to close the deal and pick up our new car in 3 days. Dennis S More