BMW of Raleigh - Service Center

Ryley is nice and awesome. He prepared all the paperwork before hand and so all the process is smooth and fast He prepared all the paperwork before hand and so all the process is smooth and fast More

Barry was so generous and delightful! He was very knowledgeable and eager to do anything needed to make my visit wonderful! He was very knowledgeable and eager to do anything needed to make my visit wonderful! More

The front end (Service Advisors, not the shop) at the Leith BMW service department is horrible. Having enjoyed an excellent 30+ year relationship with the service department at Leith Acura in Cary, NC, I Leith BMW service department is horrible. Having enjoyed an excellent 30+ year relationship with the service department at Leith Acura in Cary, NC, I had high expectations for Leith's BMW shop. Boy, was I wrong! The service advisor at Leith BMW was extremely unreliable: No updates, failure to return phone calls, and failure to do what he said he would do. They grossly misdiagnosed an obvious issue and performed a major, unnecessary part replacement. They agreed that they misdiagnosed and to perform the appropriate correction, but continued to be unresponsive about scheduling an appointment. We finally gave up and took our car to BMW of Southpoint where they correctly identified and corrected the issue, and where we received A+ service. More

Sean Brown has been my service advisor at Leith BMW for over four years. He is professional, responsive, knowledgable, trustworthy, and an all around nice guy. He has worked on my behalf to minimize expens over four years. He is professional, responsive, knowledgable, trustworthy, and an all around nice guy. He has worked on my behalf to minimize expenses related to service of my X5. Additionally, he secures a loaner vehicle for me if repairs are going to take extra time. He is customer-focused and represents Leith BMW well! More

My 2011 BMW X3 has been serviced by Leith ever since I bought it. A few months ago I brought the car in for a noice coming from the engine, I was told it was pulley. They changed the pulley. Upon retriev bought it. A few months ago I brought the car in for a noice coming from the engine, I was told it was pulley. They changed the pulley. Upon retrieving the car, I heard the same noice and immediately made another appointment. This time I was told it was a valve inside the oil pan underneath the car. I replaced it. A couple of days later a message popped up " drive train malfunction", again I immediately made a service appointment. Before my appointment date a noice prompted me to call my service representative. I took my car in and this time was told the engine was no good. Other than the issues mentioned above, Leith BMW has been the only place I've serviced my X3 and other BMW. I am absolutely dissatisfied with the service and feel that something was not properly done resulting in the engine issue I am facing now. I made several attempts to talk to upper management without success. If you love your German automobile please consider servicing it at other repair shops. There are others more reputable than LEITH BMW. LEITH BMW should be the last place on your mind. More

ABSOLUTELY THE GREATEST! PROFESSIONAL AND DEFINITELY ON POINT. DESERVES A PROMOTION OUTSTANDING GUY ALL AROUND!! PROFESSIONAL AND DEFINITELY ON POINT. DESERVES A PROMOTION OUTSTANDING GUY ALL AROUND!! More

I had a very disappointing experience with Leith BMW. I bought a 2015 BMW x3 from them. It was new when I bought it. The only people who have ever driven it are my husband and me. I took it to Leith for I bought a 2015 BMW x3 from them. It was new when I bought it. The only people who have ever driven it are my husband and me. I took it to Leith for all the required maintenances and took very good care of the car. None of that matters because at 80,000 miles, the transmission DIED. We like to buy a good car and drive it to about 150,000. This car is now worthless. They quoted a MIN of $10,000 to replace the transmission. More

I have knowledge complex machinery including combustion engines, controls, pneumatics, hydraulics, etc. The explanation given for the failure made no sense just based on the car's on-board monitoring syst engines, controls, pneumatics, hydraulics, etc. The explanation given for the failure made no sense just based on the car's on-board monitoring systems. I wasn't kept in the loop during the car's week long stay in service. I had to track down anybody willy to speak to me since the service advisor would not respond to VM or texts. They got their commission and forgot me. My bill alone like ly made their paycheck that wee. So, I'm over $9k in repairs in 6 months. Is it the lemon car? Or is it the service dept gouge? We have no real way to know do we? More

I have had my BMW serviced at Leith BMW for quite sometime. I’m also not one to stop and take the time out to share a review, however, this is by far a good reason to share my experience that I have sometime. I’m also not one to stop and take the time out to share a review, however, this is by far a good reason to share my experience that I have had at Leith BMW. Jason Williams, assistant service manager is amazing. He is simply “a cut above the rest”. Jason, have always been extremely professional, helpful, honest and caring. Even before he was promoted to management, I would take my car in for service, and Jason would be honest with services that our car needed, and would go above and beyond to offer his professional advice. It is because of Jason’s excellent client service that makes me return to Leith Bmw for my car care needs. Jason truly represent Leith Bmw with the highest integrity. He is truly an asset to their company, and indeed an employee to be proud of. I certainly hope that he is treated with the highest respect and recognized for his outstanding performance More

My most recent horrendous experience with Leith BMW was quite shocking and disappointing. The service agent was quite rude and discourteous. Interestingly, this was quite controversial experience between t quite shocking and disappointing. The service agent was quite rude and discourteous. Interestingly, this was quite controversial experience between their Sales team and Service Team. Salespeople made promises while selling their cars that the Service Team refused to entertain or honor. Eventually, I was planning to trade-in my car at the end of this year with a new Electric BMW; however, this breach of trust was irreversible. I had similar distasteful experience with my last Mercedes car at Leith. Overall, Leith cannot be trusted with what they promise. Eventually, they are there to get you. So, be careful! More