Les Stumpf Ford

This past June I called to have front brakes replaced because they were grinding. I was told they could not do brakes because they couldn’t get 4 bolts they are required to replace on brake jobs. So I as because they were grinding. I was told they could not do brakes because they couldn’t get 4 bolts they are required to replace on brake jobs. So I asked when they could do them and was told they have know idea. I took it to garage in Neenah and they were replaced with the correct bolts. In October I had a drive shaft replaced. Done on time. After I drove it home there was a vibration or shimmy I can feel in the driver seat. I called and talked to the service advisor and service manager. I was told that” it’s an old truck.” 2011 with 58,000 miles. Neither one of them suggested I bring the truck back so they could take another look at it because we just replaced the driveshaft. I’m going to have the tires rebalanced/mounted and start there. More

Les Stumpf ford is a super great dealership. Kelly S. is so helpful with any questions or concerns. If you don't know where to take your car for an estimate or to be fixed, this is the place! Kelly S. is so helpful with any questions or concerns. If you don't know where to take your car for an estimate or to be fixed, this is the place! Kelly always does everything he can to accommodate you. Thank you for all the help and advice you have given us. If anyone asks us for a referral for a place to get their car fixed, we always tell them Les Stumpf Ford. More

My Daughter took in her 2020 fusion for tire warranty, the tire was covered under a service agreement with Ford motor company , they totally tried to take advantage of her cause she’s a 19 year old female the tire was covered under a service agreement with Ford motor company , they totally tried to take advantage of her cause she’s a 19 year old female and sell her 4 tires for $900 on a vehicle with under 20,000 miles. Ridiculous way to do business. Avoid this place at your cost. You’ve been warned. More

I can't even give them 1 star as the service was so bad. .. they had our truck for 6 weeks, ordered the wrong part 2 times installed said part both times. The said part was the lead frame... it was for the w .. they had our truck for 6 weeks, ordered the wrong part 2 times installed said part both times. The said part was the lead frame... it was for the wrong year! Then they tried to say it was valve assembly for the transmission. When 6 different people gave us different stories, we knew then to just get our truck out of there and paid the towing charge to have it fixed elsewhere. The other garage took less than a day to figure out the problem. It was the lead frame! They put in for 2011-newer. Our truck is 2010. Now with the correct one in, we have our truck back! 1 day at a garage that knows how to diagnose! Stumpf Ford had to call FORD 3 times and have an engineer out to try figuring out why it still would not start... 6 weeks later! So, long story short... don't have Stumpf Ford fix your vehicle as they were hoping for us to give in and buy a different vehicle instead when our truck just got a new engine in just prior to all of this. This place is only ideal for oil changes and tire rotations... not for other service work! They don't call you back as they said they would or even after a day or two. We had to do all the communicating. More

I ordered a Ford Escape back in April and received it at the end of June. The new car came as expected with the only big downside being the low quality tires which I expect to replace within 30k miles but the end of June. The new car came as expected with the only big downside being the low quality tires which I expect to replace within 30k miles but that is a Ford issue, not a dealer issue and is common with new Fords. My review will focus on how I was treated by the dealer. First off, I asked about X-Plan Pricing which I qualify for, both at time of ordering and pickup, Les Stumpf said that Ford itself was not currently running the program either time because of vehicle shortages. After attaining the car, I actually contacted Ford and other local dealers and found out that the program was indeed active and that other dealers in the local area were honoring it. Shame on the dealer for lying to me and my fault for not asking more questions ahead of time, though I thought I could trust a local dealer to tell me the truth. My biggest concern with Les Stumpf was regarding my trade in. I asked multiple employees how the trade in value is calculated ahead of time and was told that it would be comparable to kbb.com. I was fine with that and looked up the prices on kbb multiple times and even took screenshots the night before picking up the car of the different ranges based on condition. My trade in was low miles and in great condition with tires that were almost brand new that I had cost me $1000 with the only flaw really being a scuff on the side. I expected that they would initially offer me a value in the “Good” Range based on kbb which would have been fine with me. Instead they offered me an offer that was below the low range price of a “Fair” Valued car. Needless to say that I was highly insulted by such a lowball offer. Maybe it was a negotiating tactic, but still highly insulting. For reference, Fair on kbb stands for “Requires some mechanical repairs” while Good means “Has some repairable cosmetic defects and is free of major mechanical problems”. At a minimum my trade in was “Good” if not “Very Good”. I then questioned the manager why the offer was so low and the main reason I was given is that they are having issues selling similar cars and are selling them at a loss. Frankly, in this market, no car is selling at a loss, especially used cars which are priced higher than new cars. To confirm this not only did I call the Used Car lot of Les Stumpf but I also checked with other dealers and no one is selling used cars at a loss. In fact, the Use Car lot of Les Stumpf told me that it would be crazy to do this as they need to make a profit. I hate being lied to, to my face. They did bring the offer up to the “Good” value range but still lower than I expect it was worth. Because it was at closing time and we wanted the new car, I accepted their “final offer”. Also to note, another review also mentioned that they were told to use kbb pricing so I am not the first to be told that. The day after we picked up our new car, the customer satisfaction representative called me and I expressed my concerns and was told that the manager would give me a call back. I have not gotten a call for over a week now… Take my review into consideration if you plan to deal with them, honestly the people that worked there were always friendly and I got the car I expected, but in the end I was insulted, lied to multiple times, taken advantage of, and missed out on further savings. The reason I ordered from this dealer is that they actually had that model in stock to test drive originally and I figured it wouldn’t matter which dealer I ordered from since I should get the same deals from all dealers or so I thought. More

Les Stumpf Ford is not only fantastic oil changes right on time you don't wait long and if you do wait you get to talk to the manager on time you don't wait long and if you do wait you get to talk to the manager More

We have purchased multiple vehicles from here, and will continue to do so. From sales, to finance, every experience has been amazing. continue to do so. From sales, to finance, every experience has been amazing. More

Kelly and Floyd are the best, friendly, they work well together. always a good experience at les stumpf ford. Have had several Fords and love them. together. always a good experience at les stumpf ford. Have had several Fords and love them. More

Unfortunately, my car buying experience with Les Stumpf Ford was not a positive one. It took Les Stumpf 3 different times to have the paperwork signed correctly and 2 different times to eventually pay off Ford was not a positive one. It took Les Stumpf 3 different times to have the paperwork signed correctly and 2 different times to eventually pay off my previous loan correctly. During one of those times that we came back to sign the paperwork, the business manager we were working with failed to set our expectations by not informing us that he was out of the office on vacation after confirming in an email he would see us that day. He also didn’t give us instructions what paperwork was needed to be signed and who to talk with. Our sale representative was decent to start but when asked to look into what they could do to help fix my steering wheel, he failed to get back to me in an appropriate amount of time and didn’t do so until I emailed him. I purchased a 2018 F150 and after having it a week the steering wheel developed a wear spot and didn’t feel the same as when we had test drove it. When speaking with the Used Car Sales Manager about replacing my steering wheel and to try to salvage a positive client experience even after everything that happened, I was told he shouldn’t have to buy my satisfaction and offered me nothing in return. It ended up being one of the worst purchasing experience I’ve ever gone through. I will never recommend Les Stumpf Ford to anyone in the future. More

Chris and Brent have completed a "hat trick" in providing a 3rd excellent purchase experience through this dealership. The time given throughout the process to answer questions, accommodate test drives, pres a 3rd excellent purchase experience through this dealership. The time given throughout the process to answer questions, accommodate test drives, present multiple options with no hard sell is greatly appreciated. They build trust and genuinely care. Importantly, they strive to be as competitive as possible. Thank you Chris and Brent! More