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Lester Glenn Honda of Sea Girt - Service Center

Sea Girt, NJ

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15 Reviews

15 Reviews of Lester Glenn Honda of Sea Girt - Service Center

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May 12, 2023

Fraudulent service practices. Lester Glenn Honda of Sea Girt, NJ charged me for services that were not performed. I requested basic service: oil change with filter and a tire rota More

by pslider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Migliore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Timpanaro, Alex Olvera
May 15, 2023 -

Lester Glenn Honda of Sea Girt responded

Mr. Ziobro, we take customer feedback very seriously and shared your feedback directly with our management team. When you brought your concern to our management team during your visit, we sincerely apologized for the oversight. At that time, we immediately refunded you and offered to provide the service to you for free. We also offered to pick up your vehicle or give you a loaner vehicle in an attempt to make this up to you in any way possible. We assured you that the oversight would be addressed with all parties involved internally - which it was immediately and seriously. This is not something we take lightly within our organization and this matter was treated as such internally. However, please note, an honest mistake was made; this was in no way an attempt to mislead or a demonstration of fraudulent business practices as you alluded to in your review. After our manager discussed this matter with you, you agreed to come in and get a loaner vehicle and allow us to the do the service for free but you did not return to our dealership for your scheduled appointment. Our management team reached out to you again, as our team was genuinely interested in making this right by you, and received no response from you. We must say that we are surprised by the reviews you left after our initial discussions and attempted to reach out again after the reviews were left, to no avail. We will be the first to admit that though we strive for perfection 100% of the time, there are times where we fall short. Unfortunately, in this case, we agree that we fell short during your initial visit. However, if a mistake is made, we own up to it and do what we can to make it right, as we attempted to do here. We are hoping that you will afford us that opportunity to do so as we had originally discussed. Thank you for your feedback.

August 04, 2022

Our car broke down while on vacation. A little stressful to say the least. Thankfully John took good care of us and got us quickly back on our way to the Shore. The staff and service were More

by Theavren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2022

Brian Is the very best honest and right on point at all times. Always efficient More

by susanprussack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Berner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022

The Service Department is Excellent. I would recommend Jim and his team to anyone. They have gone above and beyond to help me fix a few items (including the Bluetooth) in my vehicle and More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Schlatterer, James Marnell
August 25, 2021

It is always a pleasure to work with Brian Berner in the Service Department of Lester Glenn Honda. Besides making things easy for me and always thoroughly explaining things. You can always count on him to m More

by Kathleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Berner
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2021

Ken Morone at Lester Glenn Honda of Sea Girt went out of his way to help me with an issue I was having with my car. Extremely satisfied with the work Lester Glenn did on my TPSM sensors, and with their wil More

by Laura Brienza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Morone
December 12, 2020

Would give it 0 stars if i could so unwilling to work with their costumers worst Honda dealership ever. definitely go to Honda universe in Lakewood much better service and staff. feel like because this o More

by :)
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Larsen
October 09, 2019

Best car buying experience I just bought my 4th Accord from Pat Marotta. He is knowledgeable and very helpful in helping me pick out my car. I am extremely satisfied with the pr More

by baboizwaycool
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Marotta
June 14, 2018

Rip off artists I brought my Honda CRV in for a mandatory recall. Got a call that power cable connected to recall part broke. It wasn't broken when I dropped it off More

by CD759
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe in th e srevice department
June 03, 2014

Lied about work performed - 2 different lies proven wrong - 1. Stated my oil plug was stripped because i went to a jiffy lube service and needed to replace the entire oil pan More

by Telux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept
1