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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
900 Reviews

900 Reviews of Lewisville Volkswagen - Service Center

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April 13, 2024

My experience was very good took car in for Check Engine light. They did a very thorough video explanatio, fixed problen at no charge.They also did a rear brake job (81000 miles) The service manager, Tim wa More

by raystaniszewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Royce
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Apr 15, 2024 -

Lewisville Volkswagen responded

Ray, we're glad to know your experience at Lewisville Volkswagen was a positive one. Tim and our team always aim for thorough service! Thanks for trusting us with your vehicle's needs.

Helpful
April 10, 2024

They we very nice, accommodating and quick. When you drive in the service lane, someone automatically came out with no wait. My service advisor was very nice. More

by sonyadevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Lewisville Volkswagen responded

Sonya, we're glad to know you had a great experience with our service team at Lewisville Volkswagen. We always aim for efficiency and top-notch customer care. Thanks for your feedback!

Helpful
April 10, 2024

They we very nice, accommodating and quick. When you drive in the service lane, someone automatically came out with no wait. My service advisor was very nice. More

by sonyadevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Lewisville Volkswagen responded

Sonya, we're glad to know you had a positive experience with our service team at Lewisville Volkswagen. We strive for efficient and friendly service! Thanks for the review.

Helpful
April 05, 2024

Customer Service is excellent from the dealership, but especially from Tim Larsen my service consultant for the past 15 years and through two VW cars. More

by LMK.KYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen Service Advisor and Jeremy Ayudan, the technician.
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Apr 05, 2024 -

Lewisville Volkswagen responded

We're delighted to know that you've had such a positive experience with Tim and our team at Lewisville Volkswagen over the years. Here's to many more! Thanks for your loyalty and support.

Helpful
April 02, 2024

Ralph and Melissa were terrific in assisting with my 10,000 mile maintenance! The waiting room area was sufficient with entertainment and beverage options. More

by 4prilMcDonell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph
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Apr 02, 2024 -

Lewisville Volkswagen responded

We're delighted to know Ralph and Melissa provided 5-star assistance during your 10k-mile maintenance at Lewisville Volkswagen! It's wonderful that you enjoyed the waiting room amenities as well. Thanks for sharing your experience with us!

Helpful
March 31, 2024

He was very helpful. I liked getting video of what was done and needed. This experience was better than the last time. More

by DALILA_665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles White
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Apr 01, 2024 -

Lewisville Volkswagen responded

Dalila, we're glad to know your recent visit at Lewisville Volkswagen was a positive one! We always aim for improvement — thanks for the feedback. We look forward to seeing you next time!

Helpful
March 28, 2024

They were good and worked as expected ! I have no complaints, Tim my service advisor was great ! More

by MIHAILA.BULZAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Lewisville Volkswagen responded

Mihaila, we are happy to hear that you had a positive service experience with Tim at Lewisville Volkswagen! Thank you for stopping in and we'll see you next time.

Helpful
March 28, 2024

Prompt and polite. I did like a video of the car exam it was very helpful. Coffee compliments are appreciated. More

by Neveana1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young gentleman that took my appointment.
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Mar 29, 2024 -

Lewisville Volkswagen responded

We're glad to know you found our video examination helpful and enjoyed the complimentary coffee at Lewisville Volkswagen. Thanks for your positive feedback!

Helpful
March 27, 2024

My service advisor was amazing. She got me in and out in a very reasonable amount of time. She did an amazing job with communicating with me and delivered on what she said she was g More

by AARONFADOUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Lewisville Volkswagen responded

Aaron, it's great to know that our service advisor at Lewisville Volkswagen was able to provide you with an efficient and communicative experience. We appreciate your feedback!

Helpful
March 23, 2024

Great service provider. Works on all reported complaints very clearly & suggests recommendations with ease & convenience. More

by DUTTA.RUPAM1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Lewisville Volkswagen responded

We're delighted to know that you found our service at Lewisville Volkswagen great and convenient. We always aim to provide clear solutions for all customer concerns. Thanks for the positive feedback!

Helpful
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