Lexus Of Sarasota

Leo was an incredibly responsive and proactive during our purchase. Finance team was very helpful and finance management was very responsive to our questions. purchase. Finance team was very helpful and finance management was very responsive to our questions. More

Had a really horrible experience dealing with Lexus of Sarasota. I bought a pre-owned car that was purchased for overseas use around Mid May 2024 online. Dealing with the team's incompetence and lack of k Sarasota. I bought a pre-owned car that was purchased for overseas use around Mid May 2024 online. Dealing with the team's incompetence and lack of knowledge has been harrowing. This was supposed to be a seamless transaction but it took them a month to clear the paperwork and arrange delivery. Even though they charged me $800 to ship the car from their dealership to the Jacksonville Port, they assigned a trucker who was unfamiliar with the process, and could not deliver the vehicle. I have had to arrange a whole new delivery to avoid my vehicle been put in a storage while also negotiate a separate transportation company to deliver the car to the port. I have contacted Lexus USA to intervene and advise on path going forward. In addition, I paid $370 for a spare key that was never delivered. I was told an owners manual will be mailed to me, again another deception. I believe my sales person had good intentions, but the company culture failed him in delivering results. The medium and upper management were simply horrible to put it lightly - They were dismissive of my concerns and often addressed me in a condescending manner. This is not a good dealership to do business with. They certainly do not have a clue when it comes to selling cars to overseas customers. They really have caused me much grievance and sorrow . They need to refund my transportation fee and money paid towards getting a spare key ($1400 approx). I will not rest until I get some resolution on this case. More

The service at lexus was great. Everyone was super nice and friendly. I was helped with everything! Everyone was super nice and friendly. I was helped with everything! More

Jamie was a great salesperson and a pleasure to deal with when purchasing my new Lexus. He made the whole experience effortless. when purchasing my new Lexus. He made the whole experience effortless. More

I want to express myself regarding the purchasing experience of my new Lexus. Carl, Ana, and Shaun were great to work with and went above and beyond to secure our desired car and ensure top quality experience of my new Lexus. Carl, Ana, and Shaun were great to work with and went above and beyond to secure our desired car and ensure top quality. They also kept me and my wife well-informed about timing and next steps. Additionally, the Technology Specialist Mr. Jaden Shelburne is very knowledgeable and spends time explaining everything from A to Z about all car technology. It was a pleasure working with them and the Sarasota Lexus team. I would highly recommend Sarasota Lexus to all my friends and relatives. I will give them five stars for the perfect service I received. More

Outstanding customer service at Sarasota Lexus is one of the reasons I decided to purchase another Lexus. It is par excellence and unmatched by any dealership I have ever used. Daryl and Roberto, in particu the reasons I decided to purchase another Lexus. It is par excellence and unmatched by any dealership I have ever used. Daryl and Roberto, in particular, are consummate professionals. I highly recommend you work with this dealership for a top-notch experience! More

Was very unhappy with the service department when I took my car in for AC repair but Devyn who helped with my buyout was excellent my car in for AC repair but Devyn who helped with my buyout was excellent More

Very friendly staff, they were more than willing to help make my vehicle purchase fit my needs and financial goals. make my vehicle purchase fit my needs and financial goals. More

They worked with my third-party financing, and the vehicle/price was good. Their communication and timing could be a little better, but they may have just been very busy that day. vehicle/price was good. Their communication and timing could be a little better, but they may have just been very busy that day. More

Overall, we had a very pleasant experience with purchasing our first Lexus. Austin was very patient and kind to us and answered all of our questions. purchasing our first Lexus. Austin was very patient and kind to us and answered all of our questions. More