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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.7
674 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 674 reviews

June 08, 2024

All the staff regardless of their position were very friendly and professional. Great dealership.with high quality of vehicles. More

by ricoj7777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Ramat
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Jun 09, 2024 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
June 08, 2024

Robert and all service staff are professional, helpful and trustworthy. I have always taken my vehicle for service at Lexus of Albuquerque. More

by modmario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Jun 09, 2024 -

Lexus of Albuquerque responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
June 08, 2024

This dealership is under construction despite all the chaos service was quick & thorough. Juan was fantastic! More

by LDArmijo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan , Daniel Perez
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Jun 09, 2024 -

Lexus of Albuquerque responded

Hi, we're happy you found our staff Juan to be so supportive during your experience here at Lexus of Albuquerque. If you have any further questions, please give us a call. We're always happy to help!

Helpful
June 06, 2024

The place was terrific. We work with people in the service department who bent over backwards to help us out. I would highly recommend them. More

by rick_robidoux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian H. Dan H
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Jun 08, 2024 -

Lexus of Albuquerque responded

Hello, thank you; we appreciate your feedback! Thanks for the recommendation, and have an amazing day!

Helpful
June 04, 2024

My first visit to this dealership for an oil change. They were pleasant enough but why did an oil change and tire rotation take 3 hours? More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jun 07, 2024 -

Lexus of Albuquerque responded

Hello Kay, we appreciate your feedback! Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

Helpful
May 31, 2024

Service advisors have excellent customer service and they pay attention to detail. I will always bring my vehicles to them. More

by bgh2106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hare
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Jun 02, 2024 -

Lexus of Albuquerque responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
May 30, 2024

Good service. The time required for return of loaner and checkout through the cashier was excessive. More

by c43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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May 31, 2024 -

Lexus of Albuquerque responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 30, 2024

Daniel is an excellent service representative. He even went back to the shop area to retrieve the damaged tire and brought it back to show us the problem. More

by lowder8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez, Daniel Perez
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May 31, 2024 -

Lexus of Albuquerque responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 29, 2024

I like going to the dealership they always take care of me. Give me a loaner if I need it. I’ll stick with Lexus. More

by Preston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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May 30, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
May 25, 2024

All the employees are engaging and take extra measures to ensure customers are attended to. More

by Dean P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Dalen
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May 27, 2024 -

Lexus of Albuquerque responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
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