Lexus of Birmingham - Service Center

Service Advisor Ron Anderson gave me quality service yesterday. I took my car in for a oil change only. After taking the car in he was quick to notice that the vehicle was in ne gave me quality service yesterday. I took my car in for a oil change only. After taking the car in he was quick to notice that the vehicle was in need of other service. He discuss with me immediately his concerns and what needed to be done,. The service was done timely and Ron is very professional and got the job done. Great job Ron and thank you for being my Service Advisor More

Very professional and Gets to the point Ron is good service person. You tell him about your problem and he will find out exactly what the real problem is and let you know and gets it corre Ron is good service person. You tell him about your problem and he will find out exactly what the real problem is and let you know and gets it corrected. More

Good first impression of service department personnel My first experience with the service dept was very favorable. I was in and out within the hour and complimented the staff for their hospitality. My first experience with the service dept was very favorable. I was in and out within the hour and complimented the staff for their hospitality. More

Amazing Service Due to Ronald Amerson Ron makes all the difference in my maintenance visits. I fully trust his honest advice in keeping my car running smoothly and safely. It is obvious Ron makes all the difference in my maintenance visits. I fully trust his honest advice in keeping my car running smoothly and safely. It is obvious that he cares about me as person so his advice comes from his heart and his head. He is the finest representative the dealership has. More

Horrible Customer Service The associates that are the face of the service department are HORRIBLE!!!! I have worked with them for 3 years now and have been through 4 different The associates that are the face of the service department are HORRIBLE!!!! I have worked with them for 3 years now and have been through 4 different service "professionals" hoping that things would get better. No chance of that happening. They don't do what they say they are going to do when they are going to do it. And they have the audacity to try to upsale me after such service or ask me to rate them high on their survey. ABSOLUTELY NOT!!! More

Unsolicited/harassing calls after car in for service Our 2013 GS350 was taken in for an oil change and learned of recall. Took the car back 2 days later on a Monday for recall work and new brakes. Sinc Our 2013 GS350 was taken in for an oil change and learned of recall. Took the car back 2 days later on a Monday for recall work and new brakes. Since then, we have been inundated with harassing/unsolicited phone calls to cell phone from "Easy Care," who sells extended warranties. The sales person at Easy Care was rude and was reluctant to provide the name of the company when I returned their call to have them remove us from their call list. She stated they "were with my dealership." She did not even know what dealership I was calling about until I gave her the phone number they had been calling, then she said they were with Tom Williams. I have made several inquiries over the last 2 days to Tom Williams asking how our personal information -- cell phone number, exact date our car was in for service, mileage, etc. was distributed without our permission. Still waiting on a return phone call from manager. Per our service rep, I am not the first person to complaint about this. I had no problem with the work that was done, but the unwarranted harassment by the extended warranty company they do business with will make me take my car elsewhere for service in the future. More

New car, no part because it's new Got a 2015 Lexus 350 with 3200 miles. BSM, blind spot monitor keeps going off and on. I'm thinking short in wiring. They tell me in April 2015 they or Got a 2015 Lexus 350 with 3200 miles. BSM, blind spot monitor keeps going off and on. I'm thinking short in wiring. They tell me in April 2015 they ordering new part for me. Called end of June, part not here will be here 10 July. Called today 14 July, part not here will be here 17 July. I ask what's the problem and was told because it's a new car it doesn't take priority. Why can't they give me another car because it's looks like my car not going to get fixed? They don't work like that. Well, looks like they don't work period to me. All I want is for my car to be fixed while it's new. More

Service department is satisfactory Bill Cowan is missed every time I return for service. Service is satisfactory only. Stellar service is in the past. Phone calls not returned and profe Bill Cowan is missed every time I return for service. Service is satisfactory only. Stellar service is in the past. Phone calls not returned and professionalism amiss. More