Lexus of Bridgewater

Lexus of Bridgewater
1550 U.S. Route 22 East
Bridgewater, New Jersey 08807

Sales: (732) 377-3035
Service: (888) 217-8194
Parts: (888) 217-9935

Manufacturer: Lexus


Most Reviewed Employees
Joe Fass Joe Fass
Sales & Leasing Consultant
Mary Williamson Mary Williamson
Service Consultant
Wayne Degroff Wayne Degroff
Sales Consultant
Ed Carlock Ed Carlock
Sales & Leasing Consultant
Glenn Treich Glenn Treich
Sales & Leasing Consultant
Jose Mora Jose Mora
Service Consultant
Andrew Watson Andrew Watson
Service Consultant
Jerrell Alexander Jerrell Alexander
Sales Consultant
Sirad Summerlin Sirad Summerlin
Internet Sales & Leasing Consultant
Shana Sarcona Shana Sarcona
Service Consultant
Need a New Car?

Dealership Amenities
Automated Car Wash
Cable TV
Customer Lounge Area
Drive-In Service
Free Coffee
Free Loaner Cars
Parts Store
Free WiFi
Instant Financing

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 6:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
319 Reviews
Lexus of Bridgewater

Overall Score: 5 Star Rating4.9





About Lexus of Bridgewater
Certified: Lexus of Bridgewater
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Lexus of Bridgewater has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Lexus of Bridgewater
If you are contemplating owning a Lexus, or you are already a proud Lexus owner, we know that you have the highest expectations of the vehicles you drive and the people you trust to help you. Lexus of Bridgewater is proud to serve our clients for over 20 years!

Lexus of Bridgewater, where the quality of customer service equals the quality of Lexus!


JWeisberg@aol.com
5/17/2012 3:52:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Fass

My Review of Lexus of Bridgewater:
The dealership people were friendly and took great pains to explain the automobile's character, properties and usage of the auto. I have dealt with many dealers over the years and this was the best experience I have had -- from reception through the purchase process as well as the delivery.

I am especially impressed with the TIME they gave at each step of the way from purchase through delivery. I felt that I almost exhausted them rather than the other way around. A thoroughly satisfying experience and one that makes you want to return.

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mschmidt
5/17/2012 10:07:49 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Fass

My Review of Lexus of Bridgewater:
As the saying goes....the 3rd time’s a charm, then what's the 5th time? Last night I took home my 5th Lexus, a 2012 RX 350 in Stargazer Black, it is gorgeous! Not only was it my 5th Lexus, it was my 5th Lexus from Lexus of Bridgewater and it was my 5th Lexus from Mr. Joe Fass, the most amazing sales associate I have ever had the opportunity to work with. Yesterday, late morning started out with a phone call and a question to Joe Fass: "I want a new RX, can you get me in a new 2012?" I've known Joe for over 10 years now and knew when I called him he would make it happen! A couple hours later I was in the showroom with him and an hour after that we were driving around the lot picking out my color and doing papework.

Some of my friends and colleagues refer to car shopping as a "dreaded" event. They often tell stories of the horrible experiences with salesmen and the "numbers game" not to mention their feeling of being taken advantage of and treated like an uneducated consumer. Well, my experience with Joe and Lexus of Bridgewater is the absolute, complete opposite. You see, after I met Joe in 2001 and took home my first Lexus he and I became instant friends. With friendship comes trust and from our very first conversation I knew I could trust him. He has always been 100% open and honest with me.

There are no words to describe exactly how incredible each and every experience with Joe has been. He makes the process seamless, his professionalism is unsurpassed, his experience and knowledge of the Lexus product is insurmountable, and it’s as if Lexus runs through his veins. We spend more time together talking, catching up and laughing than working on the deal, it's just a comfortable, friendly, enjoyable experience one I certainly do not dread but look forward to every couple years!

Joe not only handles my sales experience, he takes care of EVERYTHING related to my vehicle and always has. If i have a question...I call Joe, if I need an education on a feature...I call Joe, if I need service done...I call Joe, he's my single point of contact for my Lexus and I appreciate everything he does for me, he makes my life easier!

To say I am happy I walked into that Lexus showroom in 2001 and met Joe Fass would be an understatement. Had I not, I am certain I would not be in my 5th Lexus and equally as important I would not have the privilege of his friendship.

So thank you Joe Fass for all things Lexus related and for being a lifelong friend.

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pbfreed771
5/16/2012 1:26:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Fass

My Review of Lexus of Bridgewater:
From the time I walked into the door, worked with the Sales Rep Joe Fass and left, this was by far the smoothest transaction of a vehicle I have ever had. No games, no going back and forth with the manager and no frustration. I wonder why other dealerships cannot benchmark the methodology Joe leverages in selling me the suv. I did a lot of homework online (consume reports, KBB and even Ebay) I knew the feature and benefits I wanted, found the vehicle on Bridgewater Lexus website went in, negotiated in under 90 minutes and had the RX 350 a few days later. I had a prior lexus and thought I knew all the features so was a little annoyed when Joe made me go over the car with him. Turns out, I knew barely half of what I thought I did on the Nav systems, voice commands etc. It was a great experience with the dealership and Joe. I would buy again from him and recommend others search him out.

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angusspud
5/10/2012 7:56:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Fass

My Review of Lexus of Bridgewater:
This is my second Lexus with the same dealer Joe Fass.He is freindly,easy to deal with
and he listens to the customers.He's the BEST and would recommend him with freinds.

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Renee N. Swain
5/8/2012 3:08:17 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Fass

My Review of Lexus of Bridgewater:
Thank you for asking that I be as descriptive as possible. Your request is certainly a very courageous and bold move in the proper direction, and it is most imperative to exercise precise skill with respect to the follow-thru. When people are matched according to their respective gifts a Department is fortified and healthy productivity is fostered on all accounts. Thanks again, for your mighty act of boldness and courageousness. Joe Fass is an incredible asset to Lexus, he is a man who is in-line with his specific purpose, and it is out of that purpose that the very essence of life flows. When you merely just have a "job" it is just a means to a very unsecure end - operating from this type of modality is incredibly detrimental to every component of the established paradigm, making for a bankrupt system; However, when you are in proper alignement with your purpose, you actually go to "work", and in going to "work", it is then that you become who God has created you to become. Joe Fass goes to "work", and as a result, he operates from an incredible spirit of integrity. I think that we can all learn something from Joe Fass.

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venkatesha
5/5/2012 2:03:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Fass

My Review of Lexus of Bridgewater:
Joe is very professional and very helpful selection of car also delivery time and service provided as promissed. I pickedup Rx 350, 2012 today, this is mine 4th care from this sales person.

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Lazado
4/28/2012 10:45:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Fass

My Review of Lexus of Bridgewater:
Today I had the pleasure to visit Lexus of Bridgewater. This is an amazing dealership with world class service and I am happy to say that I ended up purchasing a pre-owned Honda Ridgeline. The entire car buying experience felt like a dream rather than the usual hustle that normally goes on at a car dealership. If you are looking to buy a car, you should go to this dealership and ask for Joe Fuss. Dealing with Joe was the most memorable experience I ever had. If you ever want to buy any car from this dealer, you should ask for Joe Fuss. If he is busy, make an appointment with him because he is worth the wait! He is by far the most honest, friendly and fair sales consultant that I ever met. No one will be able to match hes sales experience and honesty. He was extremely friendly, knowledgeable and helpful. Buying a car from him was such a pleasure and I will definitely go back to see him when I am in the market for another vehicle. I would like to thank Joe for the greatest car buying experience that I ever had! I will make sure that all of my family and friends go to see him when they are searching for a new vehicle. I never felt happier or more excited about buying a vehicle from anyone. What a great guy and what a great experience!

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boris.konny@gmail.com
4/28/2012 4:57:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Fass

My Review of Lexus of Bridgewater:
Excellent service, excellent price, great atmosphere - had excellent time and went away with the car!
I would definitely do business with this dealer again. The sales person was knowledgable and exhibited positive attitude.

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pattiec
4/24/2012 10:31:18 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Fass, Mary Williamson

My Review of Lexus of Bridgewater:
There is nothing but wonderful things to say about all of the employees I have encountered at this dealership. I have specifically worked with both Joe Fass and Mary Williamson. Joe provided a detail of training on the Lexus capabilities that was far beyond what I would have picked up by reading the manual. Mary has explained what was necessary for each service appointment so you feel you aren't paying for extras you don't need.

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treasurybill
4/22/2012 9:13:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Fass

My Review of Lexus of Bridgewater:
I've bought vehicles from Lexus of Bridgewater in the past and they've always been a pleasure to deal with. This was my first time working the Joe Fass, but it will not be the last. Joe, besides being a true gentleman, is extraordinarily competent. He went out of his way to find the exact color/model we were looking for and made the entire car-buying process truly enjoyable.

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