This was a very pleasant experience. The salesman and the person in charge of the financial transaction could not have been friendlier or more helpfrul. And the car is great!! Very happy! I highly recommend this dealership.

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I just wanted to take a minute to share about my experience in purchasing a 2013 ES 300h from Lexus of Bridgewater

Price:
In obtaining online quotes, Lexus of Bridgewater beat EVERY price I was quoted in NJ, NY, PA, MD and CT.

Employees:
Peter Palma and Christa Cottrell are a true asset to the Lexus family. Peter and Christa returned all of my emails and calls promptly. Once we arrived to Lexus of Bridgewater Peter and Christa greeted us and we were made to feel extremely welcome. Peter and Christa went completely over and beyond what my expectations were. I can now see why it's called, "The Lexus Experience".
I have purchased cars from BMW, Mercedes, Honda, Toyota, Nissan ..etc and I have never had an experience quite like the one at Lexus of Bridgewater.

I have placed a call to Lexus Corporate to share about this buying experience. Unfortunately, it seems negative calls take priority over the positive ones.

Once again, I want to sincerely thank Peter and Christa for a job well done! Your service was outstanding and impeccable.
I can not thank you enough for the wonderful experience, it is something we will never forget!

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Christa called me to make things straightened up right after I had the worst experience with one of their sales associate.

I like her work ethic and her follow-up procedures.

I cannot change my review on your Sales associate, Glenn Treich, because I had the worst experience with him and I don't want people who go to your dealership to have him as a person to help them.
It is wrong to give unfairly good reviews on a sales person who I don't think is entitled to. This will give a wrong impression to future shoppers who may use this source to make their decision on which sales associate they want to talk with.

However, I highly recommend Christa as a person to make things better for you.
I don't recommend Glen but Christa made me feel that I should still keep Lexus of Bridgewater always as my choice.

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We recently leased 2 RX350's from Lexus of Bridgewater through sales consultant Joe Fass. We were about to lease our 3rd, but received a letter stating Joe retired, and we were assigned a new sales consultant. However, we found out Joe did not retire, he left Bridgewater Lexus to go to Lexus of Route 10. We were very happy with Joe, and wanted to continue dealing with him, even if we had to switch dealerships. To add to our decision to change dealerships, we had service performed on our car two times by Lexus of Bridgewater. He first time, the car came back with the license plate and bracket dented, and was returned to us dirty. On the 2nd service, again, the license plate was dented, the bracket now broken, a half of a tank of gas was used, and again, the car was returned very dirty. All that was to be performed was an oil change, not run their errands. When we called to complain, nothing ever came out of it. Needless to say, we will not return to Lexus of Bridgewater, but will only go to Lexus of Route 10 and lease/purchase future vehicles with Joe Fass.

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From the moment I walked in, my new car buying expereince was fabulous. Glenn was great, not high pressure and I am happily driving my new Lexus ES Hybrid. I love it and highly recommend this dealership.

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Kurt and Lexus of Bridgewater are the embodiment of everything that's wrong with the car buying experience.

I strongly urge everyone to avoid this dealership. You will not only be disappointed, but all the excitement of buying a new car will be sucked out of you.

Go elsewhere.

***Update

Christa (Internet Manager) and Manager Ron were alarmed and concerned at the way I was treated. Christa reached out to me almost immediately to try and rectify the situation. Although I'm not purchasing a vehicle and pricing is aggressive, Christa did do her job in addressing concerns. If you are interested in taking your business to this dealership, Christa is the person to speak with.

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I was in the market to buy a used Lexus ES350 and I checked out five different dealers in Central NJ for a good car and a good deal. I found both here at Lexus of Bridgewater. If you want to save yourself time and lots of money, just visit them.
From the first time I walked into the dealership and meet Ed Carlock (Sales and Leasing Consultant), to the day I picked up my car, this has been the best car buying experience I ever had in my life.
Ed did not play any games, and showed me a few cars I that I saw on their internet site. He gave me the keys to a car to take a test drive with my wife.
Ed is the most knowledgeable and polite sales consultant you would want to meet. He was very friendly and professional. He did not pressure me into anything I did not want. He treated me with the utmost respect. He made me feel like family. After 30 minutes I was signing a contract with the best deal yet.
When I picked up the car, Ed did all the paperwork and signing docs in 10 min. He took the time to show me every switch and button, he even set up my Bluetooth phone with the car.
Before you buy your next Lexus or any other good used car, call Ed and I'm sure he will give you the best deal and experience than any other dealer. I will buy all my future cars from Ed of Lexus of Bridgewater.

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I bought a 2006 CPO Lexus LS 430 from their sister Lexus branch.I had a brake service from Lexus of Bridgewater 11 months ago. Recently I was having the same brake problem. I called and they said the brake service I had is covered for a 1 year warranty so they setup me up for an appointment.I was working with Jerry Burt and he worked it out, got me a loaner car since it was taking too long for a wait. I got back my car the next day and now it drives like new. The car feels like it just got out of the showroom. Was a great experience dealing with Jerry Burt and crew. Service took care of it and honored their workmanship and warranty.

Thanks to the carwash crew for nicely washing the car too!

Thanks to Jerry. I would definity recommend their service dept for great customer service and friendly atmosphere.

RySan

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By far the best car purchase experience we have ever had. Called up Lee to get some information on pricing for a 2013 ES300h for my in-laws. Lee was quick to return calls and straight forward with what he could do and timing of delivery. Great communication. He arranged for the car to be ready for pick up including the dealer add ons within a day. My in-laws were in and out of the dealership within two hours which was important since they had a commitment they had to be at on time. Glenn assisted with finishing the transaction since Lee was in and out of meetings. He was great with making sure everything was taken care of and provided assistnace with showing many of the features. A seamless, quick, straight-forward transaction.

This dealership is rated as the #1 Dealer in NJ for a reason. Simply put nothing but high level customer service.

Thank you Lee and Glenn.

Regards,
The Price Family

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After speaking with a sales associate regarding a car they had posted for sale I drove an hour and a half to purchase the vehicle. The sales associate was aware that I was on my way and when I arrived someone else was purchasing the vehicle.
The situation was handled poorly and I was extremely disappointed.

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