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Lexus of Chattanooga - Service Center
Chattanooga, TN
165 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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165 Reviews of Lexus of Chattanooga - Service Center
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May 22, 2025
Talked to a tech at Lexus of Chattanooga. My advice. Don't step for in there unless you wanna be ripped off. First I had an open recall. Which I think they fixed. I asked if they could get a My advice. Don't step for in there unless you wanna be ripped off. First I had an open recall. Which I think they fixed. I asked if they could get a code why my roof wouldn't work. I told them I had a OBD2 reader but they said that it wouldn't be able to get the code for that. They said no no no they had some diagnostic tool that would be able to tell them exactly what was wrong. So my dumb xxx agreed to a $200 diagnostic charge believing they would be able to give me some answers. So they have my car for 2 days. When I went to pick it up today they said the top wasn't fixed and it might be the switch or it might be the computer in the trunk they weren't sure. I asked him did you hook it up to the diagnostic tool you were talking about. And most of my surprised the rep said yes we hooked it up to the OBD2 and found no codes. So I'm out 200 bucks still don't know what's wrong except for the fact that the switch is good when I get home I tested it. When the disengage trunk button is pushed I get a red light but no roof movement. When the Trunk disengage button is engaged I push the button getting the red light at the top of the switch. I dismantled The climate control unit and found there was no issue with the switch so my next move which I have done is to buy a sliding roof computer that's in the trunk hopefully that helps. Again if you can avoid it don't use Lexus of Chattanooga because they lie they have no other diagnostic tool that goes deeper than your standard OBD2. I've been a fool. And still I have a manual convertible. More
by vanmax1313
Employees Worked With
April 09, 2025
Never had a better experience- outstanding! Alex Bales and Cody Skipper are exceptional and soi is everyone I have dealt with. Alex Bales and Cody Skipper are exceptional and soi is everyone I have dealt with. More
by Vmorgam
January 06, 2025
I’ve visited many Dealerships and they’re all good but Lexus of Chattanooga by far exceeds them all. They really care about you and your vehicle Lexus of Chattanooga by far exceeds them all. They really care about you and your vehicle More
by emendes
September 23, 2024
Alex was awesome. He went above and beyond to ensure my GX was handled well and completely ready for our upcoming trip. I would highly recommend him to anyone needing He went above and beyond to ensure my GX was handled well and completely ready for our upcoming trip. I would highly recommend him to anyone needing Lexus service. More
by Pennina
Employees Worked With
September 18, 2024
The dealership had someone pick up my car and return it when the repair was finished. I loved that since I am a senior citizen. I wanted the Fall Road Trip Special event. I also asked that they clear up my when the repair was finished. I loved that since I am a senior citizen. I wanted the Fall Road Trip Special event. I also asked that they clear up my passenger side headlight which was getting cloudy. All of that was done PLUS they brought a loner car for my use. That is service! The personnel was friendly and personable. I am happy to answer the follow-up request. My service rep was Josh. It was a wonderful experience. Kudos to Lexus of Chattanooga. More
by Deltagirl2
Employees Worked With
September 13, 2024
Ryan Kennedy has been my contact for servicing my 2005 and 2016 Lexus RX 350 for a number of years. He is an exceptional asset to the Chattanooga Lexus dealership in every respect. It has been a pleasur and 2016 Lexus RX 350 for a number of years. He is an exceptional asset to the Chattanooga Lexus dealership in every respect. It has been a pleasure dealing with he and the staff in the Service Dept. I have been a Lexus owner since 1997. More
by Gail.h.cassell
Employees Worked With
August 02, 2024
The best customer service ever in my 74 years. Ryan Kennedy and the entire service department at Lexus of Chattanooga are courteous, efficient and always communicative. And all of this care and at Ryan Kennedy and the entire service department at Lexus of Chattanooga are courteous, efficient and always communicative. And all of this care and attention is for my 10 year old Lexus Hybrid SUV. More
by Fred
Employees Worked With
July 18, 2024
Andrea has been my service advisor for almost ten years! You want to be able to have that direct relationship with someone consistent who knows your vehicle better than you! Andrea has always been super n You want to be able to have that direct relationship with someone consistent who knows your vehicle better than you! Andrea has always been super nice and friendly! For any long term Lexus owners, establishing a relationship who has professionalism and well experience service advisor, I highly recommend using Andrea Mashburn for your Lexus needs. More
by Saraavakian23
Employees Worked With
July 10, 2024
This was my first time utilizing your service department at your new dealership. HORRIBLE !! Who’s dumb xxx idea was it to dump all the service writers in one large room with all the noise, distraction, a at your new dealership. HORRIBLE !! Who’s dumb xxx idea was it to dump all the service writers in one large room with all the noise, distraction, and everyone trying to talk over each other? I kept having to ask my service writer to repeat everything he said because of the noise. VERY poor design. My service advisor was super but I did NOT like the new service layout. More
by Susie
Employees Worked With
June 20, 2024
I was so pleased with my first visit to the service department. Cody was very pleasant and informative. The car was repaired and new tires installed without a hitch. I will definitely be back and I hig department. Cody was very pleasant and informative. The car was repaired and new tires installed without a hitch. I will definitely be back and I highly recommend them for your Lexus service needs. More
by Le Losey
Employees Worked With
