Lexus of Fremont

I purchased 2023 Lexus RX 350 in Lexus of Fremont today. I was satisfied with their service, especially great help from Kathleen Wong. She gave me not only good price but excellent service. Really appreciat I was satisfied with their service, especially great help from Kathleen Wong. She gave me not only good price but excellent service. Really appreciated her great support. More

Took 9 phone calls and I left 4 messages to get my question answered about a wrap maintenance plan I purchased. Since the new management decided to no longer have a mobile service. I’m suppose to driv question answered about a wrap maintenance plan I purchased. Since the new management decided to no longer have a mobile service. I’m suppose to drive to Fremont which with commute traffic and the 2 hr wait for my oil change will be 6-7 hrs. My closest dealership will not honor the 84 month plan I purchased. Oscar apologized but had no solution and was quite short with his response. If they cared about their customers they would make this right by taking care of my future oil changes at my local Lexus dealer. More

Lexus of Fremont ignores customer complaints. I was overcharged on 7.31.23, to date, I have not been refunded. I've sent emails/ voice messages to the service director, Jason Doyle, GM, Bill Maso I was overcharged on 7.31.23, to date, I have not been refunded. I've sent emails/ voice messages to the service director, Jason Doyle, GM, Bill Mason, service manager. Oscar Pacheco, and my service advisor, Vener Padilla,who tells me that there is nothing that he can do. I have been a loyal customer for 25 years, and I am very dissatisfied with the lack of communication or acknowledgment regarding my complaint. —Denise Broudy More

Mike Cartisano and Dewey Le were amazing consistently in providing me with a great experience and fixed all issues I encountered. It's unfortunate Jeff Swickard took over this dealership as it will nega providing me with a great experience and fixed all issues I encountered. It's unfortunate Jeff Swickard took over this dealership as it will negatively affect the quality to be expected in the future. More

I give one star is because the pool car service. There are two points: 1. When I bought the car the sales tried to sell me the car and service package. Said whenever you do car service in future There are two points: 1. When I bought the car the sales tried to sell me the car and service package. Said whenever you do car service in future you just need to drop-off the car to our service department then we will rent you an at least same level car for your convenience. But I never got a loaner car in 4 times car services so far. I always be told the loaner car are rent out or your service is very quick, you just need to wait a little... But I need to wait 3 to 5 hours each time. They provide WiFi. It's good. But they don't has power outlet to let me work long time use my laptop computer. I have another brand vehicle. Their dealer always rent me a loaner car for every 5000 miles service. Some time they even rent me higher end vehicle if they don't have same level. 2. They can't give me the answer or solution for technical questions on my car. The knowledge of their technicians (couple technicians tried to help me) are so pool. End up I figured out all the question or problems after used my car one year later. Below are the questions on my ES300h had. If someone has same question I can help. ^_^ Q1: The USB stick (for MP3 musics) can't be recognized when you plug-in after the car has started. You have to restart the the car then the USB stick can be recognized (the USB stick icon will ON). Q2: When passengers change seat while driving. They need de-fasten seat belt --> move the seat --> refasten seat belt after moved. But the seat belt alarm will keep on until you stop the car at load side. More

Called ahead inquiring about a Lexus IS-F several months ago, went inside and saw 5-6 salespeople standing around and not one of them approached me until I wave one over. Guy with a knee brace, never got h ago, went inside and saw 5-6 salespeople standing around and not one of them approached me until I wave one over. Guy with a knee brace, never got his name. I asked him "Do you have the used IS-F here on this lot?" "No, those aren't available yet." "No, I'm not talking about the latest generation, I'm referring to the '2IS' the second generation." He says no, and walks away before I show him the post. I call the dealer as I'm driving away and lo and behold- the guy on the phone says its available on the lot and can be test driven. I end up driving to a used car dealer in walnut creek and while theirs was more expensive, I was impressed by the car and the professionalism they showed me so now I'm the proud owner of a 2009 NGP IS-F. Hopefully I'll be able to review the service department over here, because sales isn't their specialty. More

Initially I would have rated this location 1 star, but because of Austin I’m rating it 4/5. My first two experiences was with two different sales rep and I was not happy with their service at all. I decid because of Austin I’m rating it 4/5. My first two experiences was with two different sales rep and I was not happy with their service at all. I decided to give Lexus another try and I’m glad I met Austin. If you are looking to purchase a car, I recommend working with Austin. More

I made an appointment via phone one day before visiting, but when I was at the building, they could not find my name. After a long waiting( only 4 people working at service department ~1.10pm but there were but when I was at the building, they could not find my name. After a long waiting( only 4 people working at service department ~1.10pm but there were about 10 cars waiting) finally got a chance talking to one guy, He said " waiting for the service when they are ready..... ", when I asked him one more question, That guy was very impatient . Then after ~40 mins waiting, finally talking to a lady ( she wore a mask so could not tell exactly who she was), she was absolutely a street fighter, it was a very unpleased conversation, I understands it might be a long day to her, but I believe she could handle it better, she could help me to understand more about the root cause of issues , instead of making me feel "it is my fault"..... I am a loyalty Lexus driver, this is my second Lexus car, actually thinking to trade-in another Lexus for a new one. Now, I changed my mind. The service is not what I expected. Far away from BMW and other car dealers.... More

I emailed this "dealer" about a used Porsche that had all the options I was looking for, which is pretty rare to come by, I sent them an email and they asked if I was buying in state or out of state. I said the options I was looking for, which is pretty rare to come by, I sent them an email and they asked if I was buying in state or out of state. I said out of state and I'd fly down to pick the car up. They told me they DO NOT ACCEPT out of state sales for any reason. I cannot fathom why they post anything online if they aren't willing to work with 90% of their potential customers that they are ADVERTISING to. I was basically written off at this point. They refuse to fill out a couple forms to make a customer happy or to make a sale. They could even charge me for it and I'd just be happy they're helping although every dealership I have ever bought from out of state would be more than willing to do it for free because it doesn't cost them more than 20 minutes to make a sale. More