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Lexus of Fremont

Fremont, CA

4.7
532 Reviews

5600 Cushing Parkway

Fremont, CA

94538

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532 Reviews of Lexus of Fremont

May 08, 2024

Mr. TIM ANWAR was very professional helpful, excellent in his customer service very polite and respectful knowledgeable about the products he even help me how to purchase my weather guard and accessories for More

by CRISTINA ABELLA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Anwar
May 08, 2024 -

CRISTINA ABELLA responded

Dear Mr. Tim Anwar, I wanted to express my heartfelt gratitude for the exceptional service you provided as a new Lexus owner. Your genuine commitment to ensuring my needs were met went above and beyond my expectations. Your offer of assistance and discount truly exemplifies your dedication to customer satisfaction. Thank you for making my experience as a happy customer truly memorable. Your kindness and professionalism have truly made a difference. Here's to many more positive experiences ahead. With sincere thanks and appreciation, Thanks new Lexus owner Cristina

May 08, 2024 -

Lexus of Fremont responded

Cristina, it's fantastic to know that Tim provided you with such a professional and helpful service at Lexus of Fremont. We're grateful for your referral and we hope you enjoy all the new accessories on your Lexus!

May 08, 2024

Whenever I had my Lexus serviced, I always look for Dominick because he is so helpful and courteous . He always make sure that my car is serviced ion time and gives me updates. Great , thoughtful servi More

by dianaorduna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominick Agtane
May 08, 2024 -

Lexus of Fremont responded

Diana, we're delighted to know that Dominick consistently provides you with excellent service at Lexus of Fremont. We appreciate your kind words and look forward to assisting you in the future!

May 08, 2024

Very nice, precessional and friendly services. Completed work per estimated time. The waiting area is under remodeling which cause some inconveniences to customers. More

by ChingChang Hwang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Leuong
May 06, 2024

Positive - received a car wash and loved the text communication. Negative - no paperwork or email given as to what was done at both service appointments. More

by iac01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
If there was paperwork I could respond
May 06, 2024 -

Lexus of Fremont responded

We appreciate your feedback! We're glad you enjoyed the car wash and text communication at Lexus of Fremont. As for the paperwork, we apologize if there was any confusion - please feel free to reach out so we can ensure you have all necessary information about your service appointments.

May 05, 2024

Jimmy was nice, not pushy and gave good advice on what I need for my new car. More

by Mah
Recommend Dealer
Yes
Employees Worked With
Jimmy Wong
May 06, 2024 -

Lexus of Fremont responded

Thank you for taking the time to review Lexus of Fremont! We love to hear you were in great hands with Jimmy. Enjoy the new ride!

May 05, 2024

Always take good care of us when we come to get our car service . Lexus of Fremont Glad we purchase our car at this place. Also our service Consultant Christina Faulkner has always provided us with excel More

by becausehelive@comcast.net
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
May 06, 2024 -

Lexus of Fremont responded

We're delighted to know that you've consistently received excellent service from Christina and the rest of our team at Lexus of Fremont. We appreciate your trust in us for your car servicing needs!

May 03, 2024

The overall services were excellent with prompt responses to all of my questions and requests. Fredy Herrera was outstanding in every way, he was kind, courteous, and treated his customers with respect. I More

by Bic Diep
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fredy Herrera and Harrison were above and beyond the 5 STARS!!!, Bret Chan
May 03, 2024 -

Lexus of Fremont responded

We're delighted to know that Fredy and Harrison were able to assist you in finding the perfect Lexus GX 550 at our dealership, Lexus of Fremont. Your kind words mean a lot! We strive for excellent service and we're glad it showed during your visit. Enjoy your new ride!

May 03, 2024

Very helpful and nice during the process. But after deal is done good luck getting a text back from them. Texted Micheal about a chip on a windshield two days after i bought the car and see i More

by catura1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Brunker
May 05, 2024 -

Lexus of Fremont responded

Hello, we're sorry that you have not received a response. We have a windshield repair partner who might be able to come to you, depending on where you live. If you would like us to look into this, please contact me directly at michael.caldwell@swickard.com or 510 657 6600 xt 5682. Thank you, Mike Caldwell, General Manager

May 01, 2024

Anita was very professional, accommodating and diligent. Waiting tome is ok with complimentary coffee. Good job. More

by lmarcelino58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anita
May 01, 2024 -

Lexus of Fremont responded

Thanks for the positive feedback! We're glad to know Anita and our team at Lexus of Fremont provided you with a professional and accommodating experience. Enjoy your day!

May 01, 2024

Kathleen was super helpful and she explains all the details clearly and patiently to us. More

by Cecilia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathleen Wong, Bret Chan
May 01, 2024 -

Lexus of Fremont responded

Hi Cecilia! Thank you for leaving Lexus of Fremont a five-star review! We are thrilled that Kathleen was helpful. Enjoy the ride!

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