Lexus of Glendale

I recently took my 2008 IS 250 in for service, and I must say... I cannot commend Chris Bosque enough for being in the car business, and demonstrating integrity, and honesty in an environment where someone c say... I cannot commend Chris Bosque enough for being in the car business, and demonstrating integrity, and honesty in an environment where someone can be so easily misled and taken advantage of (female taking your car to service). There really should be more people with ethics in this industry such as his. I say that because of a previous experience at another Lexus dealer. The difference in treatment, as well as service, and follow up - was like night & day. I love that a loaner vehicle is always offered without my asking, and when I pick up my car from service, it is washed, cleaned, and ready to go. For that, although it is a little farther than my local Lexus dealer, I will continue to service my vehicle with Chris as my advisor at Lexus of Glendale. P.S. Thanks to the convertible loan car (ISC) I was given on my last visit, Chris helped me decide what my next car will be once my lease is up in a few months.!! :) -A. Flores More

This post is directed to the owner/s of the Lexus of Glendale dealership. The primary reason we return to Lexus of Glendale is the honest and professional services we receive from Fred H. in the serv Glendale dealership. The primary reason we return to Lexus of Glendale is the honest and professional services we receive from Fred H. in the service department. Fred tells me exactly what they intend to work on and when he anticipates we will have our vehicle back. Fred always keeps is word. In short, my wife and I trust him. My loyalty to Lexus is not based on “The brand”, but rather the individuals I deal with on a regularly basis while at the dealership. I intend to continue to purchase Lexus vehicles from your dealership provided Fred H. is there to manage our services needs. The clear fact is that Longo Lexus is much closer to my home and they have a greater selection of vehicles to choose from. What they do not have is Fred H. Customer V.B. Glendora CA. More

The experience was amazing. From the greeting I received by Michael to the service department, Arbi, answering all questions regarding the vehicle. I felt relaxed and confident while making my purchase. It by Michael to the service department, Arbi, answering all questions regarding the vehicle. I felt relaxed and confident while making my purchase. It was quick, easy and hassle free. I would recommend this dealer and these employees to anyone interested in a Lexus. Michael Lee and Arbi Derkirkorian were phenomenal. More

Being a younger guy, sometimes it's hard to get the attention that you need from the dealership. People don't take you seriously. Not so with Michael Lee, he was more than happy to take me for a test d attention that you need from the dealership. People don't take you seriously. Not so with Michael Lee, he was more than happy to take me for a test drive, he answered all of my questions and is very knowledgeable in all vehicles that I inquired about. He's also very level headed and will tell it like it is, in a friendly and courteous matter, you can't get that from sales people anymore, I can't stand it when dealerships give you the "run around" If you're looking for any lexus, go to him, he'll work it out for you. It only took me 2 hours or so to walk in with my trade in and out with my IS 250. Mahalo! More

It's my favorite place to go on my days off from work. Although its about a 17-mile trip each time, it is worth getting service or car wash anytime. I would especially like to thank Chris Bosque, assista Although its about a 17-mile trip each time, it is worth getting service or car wash anytime. I would especially like to thank Chris Bosque, assistant service manager, at Lexus of Glendale for all his help every time I visit. He is very friendly, along with all of his crew, and takes care of any issues I may have and he always takes his time to listen to any concerns I may have. My IS 250 was a great buy and the dealer I went to was a HOMERUN!!! Thanks guys and keep up the great work. Moto Kanai More

Terrible service. The worst ever. I took my car in to touch up a little road rash on the front bumper and it stayed there for 3 weeks. When I finally got it back it was covered in over spray and the rear touch up a little road rash on the front bumper and it stayed there for 3 weeks. When I finally got it back it was covered in over spray and the rear bumper was scratched. I could go on and on, but now I drive the extra 20 miles and go to Longo. More

The past negative reviews are surprising. I have been using this dealer since 1999 and am completely satisfied. Anything not to the Lexus level of sevice was quickly corrected and I always had a loaner f using this dealer since 1999 and am completely satisfied. Anything not to the Lexus level of sevice was quickly corrected and I always had a loaner for my use. BTW they moved and to a beatiful new showroom. More

I have read the other reviews (all negative) and I am very surprised. I have been dealing with Lexus of Glendale since 1992 and can honestly say they are an exceptional dealer in every way. I certainly w very surprised. I have been dealing with Lexus of Glendale since 1992 and can honestly say they are an exceptional dealer in every way. I certainly would not remain a customer if my experiences were negative so it might be interesting to hear the other side of the story as it does not fit the profile of Lexus of Glendale to have unhappy customers. My son has been a customer since 99 and is thoroughly satisfied with his sales and service experiences. I also have friends who have their cars service there even though it is not the closest dealer to them. Of course you cannot please everyone but the fact they have about 175 loan cars says that a lot of people like the service there. I have talked to other Lexus owners who deal with other dealers and they, frequently, cannot get a loan car. If they run out of loan cars, they provide rental cars free to the customer, what more can you ask? More

I took my vehicle in for a service and some other issues to be looked at (took 3 days). When everything was fixed and I took my vehicle home, I noticed the back of the front seats had been ripped/torn and to be looked at (took 3 days). When everything was fixed and I took my vehicle home, I noticed the back of the front seats had been ripped/torn and the plastic trim had also be damaged. Upon further investigation, I found a condom in the back. The dealer had taken 3 days to fix my vehicle, and someone had obviously decided to use if after hours. I have since contacted Lexus Corporate and started legal proceedings against this dealership. STAY AWAY FROM THESE COWBOYS!! More

Glendale of Lexus scratched my car and refused to acknowledge fault or fix it. acknowledge fault or fix it. More