Lexus of Marin - Service Center

Besides very expensive, they couldn't give me the hourly labor rate of the mechanics which is suppose to be available. Eric was helpful in that he was reading from a script. Anything out of his realm, he labor rate of the mechanics which is suppose to be available. Eric was helpful in that he was reading from a script. Anything out of his realm, he didn't know. Once I paid for the work, he stopped returning my calls. More

Willy Ortiz did a great job of assisting with the service. service. More

Work is done well but sometimes I wonder if it really necessary. They say that the book says certain parts need to be replaced at a certain time even if the miles haven’t been driven. necessary. They say that the book says certain parts need to be replaced at a certain time even if the miles haven’t been driven. More

Always great service. They communicate what is happening and my service is done when they said it would be done and my service is done when they said it would be done More

was not notified when my car would be ready.(had to call) Service dept. said pick up next day, which I did. Overall satisfaction was good Service dept. said pick up next day, which I did. Overall satisfaction was good More

I was not notified when my car was ready. I had to contact service dept. Was supposed to get a $30.00 Credit as per the E-mail I received. Had to ask the payment desk. She took it somewhere and th contact service dept. Was supposed to get a $30.00 Credit as per the E-mail I received. Had to ask the payment desk. She took it somewhere and they credited $20.00. Not a reliable group.!! More

Respectful of their customers, cleanliness of the dealership, great car care with a great car wash.The dealership is very easy to get to to dealership, great car care with a great car wash.The dealership is very easy to get to to More

Excellent service. Easy to get a good time, with plenty of flexibility about how to spend the time while the car was in the shop. Car was ready on time and almost to the cents between the estimate and the of flexibility about how to spend the time while the car was in the shop. Car was ready on time and almost to the cents between the estimate and the final cost. More

My experience was one of prompt attention and response to questions and efficient, timely service. I was able to meet my daughter in Larkspur as planned. questions and efficient, timely service. I was able to meet my daughter in Larkspur as planned. More

The service I receive is always excellent. I'm given clear explanations of any required work and a reasonable expectation of the repair time. When I do choose to wait during the service, the lounge is clear explanations of any required work and a reasonable expectation of the repair time. When I do choose to wait during the service, the lounge is comfortable and (pre-covid) provides complementary coffee and snacks. However, bottled water is available still. My only complaint is that the loaner cars are frequently not cleaned between customers and this time was no exception. More