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Lexus of Memphis
Memphis, TN
790 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 790 reviews
June 21, 2017
Incorrect quote I needed to get electrical wiring set up for a hitch so I could tow a trailer, and uHaul wouldn't do that part with a foreign model. Some guy in the s I needed to get electrical wiring set up for a hitch so I could tow a trailer, and uHaul wouldn't do that part with a foreign model. Some guy in the service department named Tim quotes me at 175 for the part and 125 for labor, tells me it should take approximately 2 hours. I get to the dealership, and I'm told by someone in the service department that labor is 250 because it's 125 per hour, making the total 470 after taxes, drastically different than expected. I would have tried to get quotes from Toyota dealerships had I known this, and since I'm scheduled to move tomorrow, I don't have the opportunity to cancel the appointment and look elsewhere. Lexus was unsympathetic and told me "well that's the truth of it" (referring to the new price). Thoroughly disappointed, first and last time coming here for sure. More
by Onetimeuser
Employees Worked With
Tim over the phone, then John in person
Helpful April 19, 2017
Frustrated I had my car serviced a few months ago and was told I had a recall and they were going to call me once the part came in... never received the call. I I had my car serviced a few months ago and was told I had a recall and they were going to call me once the part came in... never received the call. I have tried to schedule an appointment several times but they NEVER seem to have a courtesy car available that fits my schedule! The dealership in general isn't all that bad, but they hardly ever answer the phone and you get stuck with the answering service, which is a freaking joke! More
by The Jones'
Employees Worked With
Mechelle
December 03, 2016
Bad experience w on line purchase Very poor service and not trustworthy with explaining condition and if car was checked prior to selling I would be very concerned with their service. Very poor service and not trustworthy with explaining condition and if car was checked prior to selling I would be very concerned with their service. More
by Misled by salesman
Employees Worked With
Cary Paul smith
May 29, 2016
Over priced and pompous. We wanted to purchase a RX 350. Memphis was the logical dealership being 1 hour from us.. Salesman was nice enough but nothing extra.. No other employ We wanted to purchase a RX 350. Memphis was the logical dealership being 1 hour from us.. Salesman was nice enough but nothing extra.. No other employees even spoke to us while we were in the show room. They low balled us on our trade in and came off of MSRP $1,000 and wanted to charge an outrageous amount for window tint that was already installed. We called Parker Lexus in Little Rock and beat Memphis deal $4,000 over the phone and they tinted the Windows for free. Parker acted like they wanted our business. Lexus of Memphis acted like we had inconvenienced them by showing up. More
by Doogle
Employees Worked With
2
October 30, 2014
I was treated so rude by service director and service guy I brought my new lexus GX in cause the navigation was freezing up they told me they were going to run it through the wash and when I told terry cade t I brought my new lexus GX in cause the navigation was freezing up they told me they were going to run it through the wash and when I told terry cade that they didn't run it through the wash he told me not to tell him that he was liying to me he said they did and he was getting service director Gary York who was ruder then him he told me he had a video of them taking it through wash do u want to see it I said yes cause there is no way it went through any kind of wash he was liying no video he never took it through wash and was so very rude More
by Bridgetandbud
Employees Worked With
Terry Cade Gary york
January 07, 2013
They were the highest price dealer in a 9 hour drive from Memphis. They new this and still didnt care. They called back and drop the price too little and too late. I called Park Place in Dallas and they beat Memphis. They new this and still didnt care. They called back and drop the price too little and too late. I called Park Place in Dallas and they beat the price by $3000 on the phone. I asked them to give me the best price and they did. More
by Bthomen
Employees Worked With
Tom Burgess
February 08, 2012
Called & spoke with Sean about my GS350 that I wanted to sell. We agreed upon a price over the phone. I stopped by a few days later with the car. They wrote me a check & he even drove me home. Easy trans to sell. We agreed upon a price over the phone. I stopped by a few days later with the car. They wrote me a check & he even drove me home. Easy transaction & fair price. I have bought 4 cars from them over the years & always a good experience. More
by Destin
Employees Worked With
Sean
January 25, 2012
I was personally invited to stop by their dealership on January 24th from 5-7pm for the official unveiling of the newly redesigned 2013 Lexus GS350! For an organization that boasts of their passion fo January 24th from 5-7pm for the official unveiling of the newly redesigned 2013 Lexus GS350! For an organization that boasts of their passion for providing a world-class experience, I again was not impressed. I still embrace the thrill of owning and driving a Lexus, but I will never purchase another Lexus from the Memphis dealership. When I entered, there were at least 10 salespeople who basically looked at me as if to say "what are you doing here?" I continued to move about, and still no contact until I asked one salesperson to tell me what would make me want to purchase the 2013 GS350. He appeared stunned and mumbled something about it being a better car than the GS430 that I own, said the GS430 was more conservative...okay. As they continued to sip beer and wine, they never offered us anything or inquired as to whether we were looking for a new vehicle or anything. I am still stunned that in 2012, this could still happen. I must sales team leaves a lot to be desired; however, the service department appears to be much better, so KUDOS to them for having to deal with the folks that the sales team has pissed off. As my friends and I say (4 of which are in the market this year) Nashville, her we come! Respectfully, yet sadly submitted More
by sherrydst
Employees Worked With
VARIOUS- 1/24/12 Open house/reception
August 31, 2010
I took my LS430 in for a routine oil change and general checkup. I called days before to book a time. I arrived on the day and time and checked in. A friend picked me up and we went to lunch. I called checkup. I called days before to book a time. I arrived on the day and time and checked in. A friend picked me up and we went to lunch. I called 2 hours later and was told car was not ready. I'm thinking, this is odd, never had this happen. So I asked my friend to go ahead and head back to the dealership. Close to 3 hours after I brought my car in, I arrived back only to find it still wasn't ready. When I asked, they had no idea. So, I sat in the waiting room waiting in excess of 3 hours for a simple oil change where I actually scheduled the appointment. Without an apology they slapped the $80 or so dollar fee on me and off I went. Unsatisfied and never going back to that dealership again. Now on another similar story. My wife drives an Acura MDX. Just so happens her previous oil change took about 2 hours. Guess what, Acura insisted that the oil change was free. My wife offered to pay, but being the quality customer service oriented company they apparently are, they sent her off happy even though 2 hours of her day was spent waiting on her car. We will both be back there for sure. Making money of course is a key factor especially in this economy. However, you you don't have the customer service to back it up, your days are numbered. there are plenty of Lexus dealerships in the tri-state area. Memphis is definitely off our list. Thanks for letting me talk. More
by RohnRees
Employees Worked With
1
January 16, 2010
I had a very bad experience with Lexus of Memphis. My car will not downshift smoothly. After multiple attempts at repairs, the service rep said it was my fault because of the way I drove the car. He said I n will not downshift smoothly. After multiple attempts at repairs, the service rep said it was my fault because of the way I drove the car. He said I needed to learn how to drive that particular car. WHAT? I have been driving for 30 years. Hello! It is an automatic transmission. During the visits, the service was substandard. After one visit, I was handed the keys. I went out expecting my car to be out front. It was not. Since there was not any one around, I had to search for my car on the back lot. On another visit, the car was pulled around front with mud splashed across the hood. I wrote a polite but firm complaint letter. I received a reply from the store manager, Stefan Smith. Basically, he told me to pound sand. He specifically told me that he had no problem with me going to a different dealership to buy my next car. I sent his letter to Lexus USA. They called and apologized for the content and tone of Smith's letter. Regardless of the Consumers Report evaluation, Lexus has quality issues. Many of my friends have the same transmission problems on my model and multiple other Lexus models. Lexus of Memphis wanted $2200 plus tax for a 60,000 mile check. I had the same work done at a very reputable shop for $989. Multiple attempts to repair the right rear power window. It still does not work. STAY AWAY!! More
by Car_Hound
Employees Worked With
Multiple
