Lexus of Naperville

I had been looking for a used IS 350 for months, unable to find one with the exact set of options I wanted. I went to dealers all over my home state of NC and was very discouraged by the lack of responsiv to find one with the exact set of options I wanted. I went to dealers all over my home state of NC and was very discouraged by the lack of responsiveness or helpfulness I encountered with the sales people I spoke with. I decided to start looking online and expand my search to other states, and that's when I found the perfect car at Lexus of Naperville. I had never bought a car online, sight unseen, and was a little nervous about the process. Dan became my main point of communication and was absolutely incredible to work with! He seemed genuinely eager to help get answers to my questions and was very quick to respond to phone calls or emails. Very nice to talk to over the phone, and as I found out when I went to pick up the car, even nicer in person! I never felt like I was being pushed into something I didn't want. He made the whole process go very smoothly. It made me wish I lived in Naperville so I could bring my car back to him for service! Hands down the most genuine car salesman I have ever dealt with. More

I have purchased 3 cars now from this dealership and all of them from Dan Foster. Dan made sure that he made my wife and I feel very comfortable and enjoyed every experience we've had at Lexus of Napervill of them from Dan Foster. Dan made sure that he made my wife and I feel very comfortable and enjoyed every experience we've had at Lexus of Naperville. The staff, as well as the location, is top knotch and they make you feel like you are they're #1 customer. Dan has earned my loyalty and I know that any question I have he will be able to answer for me. I think the thing I love the most is the laid back non-pushy salesman attitude that they have here. I've walked out of other dealerships for this and I can guarantee this is the one place this will not happen. Dan keep up the good work, your a great asset to this dealership and I'm sure they know this. More

I have purchased 2 used cars from Dan Foster at Lexus of I have purchased 2 used cars from Dan Foster at Lexus of Naperville. I have been VERY pleased with my experience with the dealership and plan to pu I have purchased 2 used cars from Dan Foster at Lexus of Naperville. I have been VERY pleased with my experience with the dealership and plan to purchase from them exclusively. Here's what you can expect from this Dealership: 1) Fair Pricing on vehicles 2) Great Staff - From the top to bottom, all employess will treat you with respect and courtesy. In other words, they treat you like a King. 3) Free Car washes - A huge benefit if you take advantage of it. 4) New loaner cars for service greater than basic oil Change. 5) Free WI-Fi and full complement of Starbucks, snacks, water, etc. provided during your visit. Expect to pay roughly $80 for an Oil Change, $130 for 5K Service, and $600 for the 15K service. I will leave that up to you if you feel that is expensive but is comarable or better to what other luxury dealers charge. I recomend this dealership to anyone. More

They made sure that I was satisfied with my used car. My car needed some repairs and they did not hesitate to take it back and fix it. They did this twice. They were so easy do deal with. I would recommend car needed some repairs and they did not hesitate to take it back and fix it. They did this twice. They were so easy do deal with. I would recommend them to all. They are totally the best dealer. More

I am very happy to be able to write this review. I had purchased a van at your dealership awhile back and had my wife with me as well as our 2 children and we immediatly felt very comfortable coming into purchased a van at your dealership awhile back and had my wife with me as well as our 2 children and we immediatly felt very comfortable coming into your dealership, you have a wonderful playroom for the children as well as snacks and drinks so they really couldn't ask for anything or be bored while we had time to conduct business. The salesman was Daniel Foster.He is very proffesional and makes you feel confident that you chose the right dealer to do business with and we would highly reccomend your dealership as well as your salesman, Mr. Foster More

My wife and I dealt with more employees of this dealership then Dan Foster. We met Dan's manager and financial manager. They are the easiest people to talk to, and to deal with. They never talk dow dealership then Dan Foster. We met Dan's manager and financial manager. They are the easiest people to talk to, and to deal with. They never talk down to us as it happened in other dealerships. We had the best car buying experience at Lexus of Naperville. This is a 9th car in our household that we bought from a dealer. The car was delivered to us clean, Dan walked over features and options of the car before we took it home. We noticed a small defect in the car in a few days after we bought it, and Lexus of Naperville took care of the problem with no cost to us; others would have said that we did it after the car was picked up. More

Dan Foster is very nice, patient, and easy to deal with. He's very knowledgeable about your products. He gives great customer service. I have referred friends to your dealership and they bought cars from th He's very knowledgeable about your products. He gives great customer service. I have referred friends to your dealership and they bought cars from there.I have bought many cars and Dan is the salesman I trust the most.Thank you, Steven Quinn. More

Experience was very good. We are very satsified with this purchase.Would definatly look to purchase from Mr. Foster again in the future as he is very professional. The dealship is very neat and clean and we purchase.Would definatly look to purchase from Mr. Foster again in the future as he is very professional. The dealship is very neat and clean and we love the fact that it has a play area for the children to keep them occupied. We really felt comfortable unlike when you go to other dealerships and they are always trying to push you to make a decision immediatly. We also love the fact that we can take the van in any time for a free car wash, what a deal! Would highly recomend this dealership as well as your salesman. More

When we purchased our vehicle we were partly sold on the service package where they send someone out to pickup your vehicle, service it and return it. One year later they have changed their policy without service package where they send someone out to pickup your vehicle, service it and return it. One year later they have changed their policy without any notice to customers but they are sorry and when can we schedule you to bring in your vehicle and sit and wait in our waiting room. Another thing they promised was unlimited car washes with vacumming and waxing. Well in one year they have done this service one time - every other time they have had an excuse. Seems they will tell you anyting to get your sale but we won't be repeat customers due to the service changes! Nobody likes being lied to!!! More

I arrived at Lexus of Naperville on the first day of this month. I was greeted very warmly by a salesman named Ed Arnett. Having always been a BMW driver I was blown away by the difference in the way I was month. I was greeted very warmly by a salesman named Ed Arnett. Having always been a BMW driver I was blown away by the difference in the way I was treated by this Lexus store. Bill Jacobs BMW treats you like you need them as opposed to trying to make you feel like a valued customer. Anyways, back to my experience with Lexus. Ed took the time to show me many vehicles and between test drives he introduced me to his sales manager Patrick McLees who made me feel at home and really made me feel like they wanted to earn my business. By the end of the day I drove home in my brand new Pebble Beach Edition RX in Truffle Micha which is absolutely stunning and the quality is truly outstanding. I highly recommend this dealer and Patrick and Ed will take care of you and make you feel as you should purchasing a world class vehicle. More