Lexus of Omaha - Service Center

A wonderful experience I was met by the gracious and helpful Kelly who introduced me to the tires expert. He explained the situation to me carefully. I needed to replace f I was met by the gracious and helpful Kelly who introduced me to the tires expert. He explained the situation to me carefully. I needed to replace four tires on my car. The information given me made me comfortable with this large expenditure. More

Best of the best If only only all customer service engagements were like this...of course they are not, but Lexus of Omaha, has set a standard that exceeds any other, If only only all customer service engagements were like this...of course they are not, but Lexus of Omaha, has set a standard that exceeds any other, regardless of industry. I appreciate the care, attention to detail, and professionalism. More

Always superb! A Lexus almost never needs any service outside of the regularly scheduled six-month intervals. But when that rare occasion arises, this dealership mak A Lexus almost never needs any service outside of the regularly scheduled six-month intervals. But when that rare occasion arises, this dealership makes service a pleasure, not the dreaded experience as is often the case at some of those other places... More

Two Times saved by YOU The best customer service ever in the worst weather ever, not once but twice. Came to save me at a gas station where I was stranded and two days lat The best customer service ever in the worst weather ever, not once but twice. Came to save me at a gas station where I was stranded and two days later came to my home and saved me AGAIN!!! Thank you so very much!!!! More

Efficient service. As always, I was greeted immediately after driving into the service area. I was offered a loaner car, but, as the service was estimated to take only As always, I was greeted immediately after driving into the service area. I was offered a loaner car, but, as the service was estimated to take only 2 hours, I chose to just wait. I was provided with a Diet Coke and Wi-Fi so the time passed swiftly. Kelly provided a thorough review of what was done to my car and what might need to be anticipated in the future. Very pleased with the service. More

Above and Beyond Purchased a Lexus Certified 2015 RX 350 in December of 2017. Car has excellent in almost every way. In January of 2019 I took it in a for a routine ch Purchased a Lexus Certified 2015 RX 350 in December of 2017. Car has excellent in almost every way. In January of 2019 I took it in a for a routine checkup and was informed that I needed new brake pads on the front tires. Lexus confirm that the pads that were on it when it was sold to me met their standards and that nothing was out of the ordinary. I did some research on my own and found that most pads on new vehicles need to be changed between 50-70,000 miles, which is where my vehicle was. I took the vehicle in to have the pads changed and was put in a brand new RX 450 Hybrid loaner for the day. Later in the day I received a call from the service department and I was informed that when they got everything off they found that the rotors had an a surprising amount of rust build up on them. Because the rust build up was so bad they were not going to be able to buff the rotors, I was going to need to purchase new ones. I was not pleased that the vehicle was needing this as we had just purchased a little over a year before. I expressed my frustration with Alex from the service department and he was very understanding and empathetic. Ultimately I told them to go ahead and put the new rotors on. Alex confirmed and told me he would call back when it was complete. Got my call later that afternoon that my vehicle was ready for pick up. Alex also informed me that due to my frustration and the fact that Lexus stands by everything they sell that he had gotten his managers approval to cover the cost of the rotors and that I would be billed the original amount quoted to me. I was extremely impressed with the gesture. I went from being fairly upset with Lexus to being completely satisfied and appreciative of the way they treated me. They truly went above and beyond to right a wrong and leave me feeling good about my first service experience with them. We will continue to use Lexus for our service needs in the future. More

Greatest service ever 2018 GX in for 5000 mile checkup. There were a few light scratches on drivers side. Service buffed them out. Still looks show room perfect. They also 2018 GX in for 5000 mile checkup. There were a few light scratches on drivers side. Service buffed them out. Still looks show room perfect. They also serviced my sons 2004 GX last week. I have worked with these wonderful people 25 years. 5 star does not begin to describe them or their work. I do not want to leave sales or management out. From one spectrum to the other all first class people. It’s all about relationships. More

Service excellence! Tremendous service experience; brought '18 RX in for six mo checkup. Also, required a minor re-programming of the parking sensors. All handled seamle Tremendous service experience; brought '18 RX in for six mo checkup. Also, required a minor re-programming of the parking sensors. All handled seamlessly and professionally while we relaxed in the lounge. How all clients should be treated. More

Couldn't have been any better I dropped my car off for service and got a loaner car. I was in and out with my loaner in under 10 minutes. The entire operation is so well organiz I dropped my car off for service and got a loaner car. I was in and out with my loaner in under 10 minutes. The entire operation is so well organized and everyone is completely courteous. My car was done ahead of the promised time and I was called as promised. The Service Dept. is simply the best. I don't know how they could be better. Well done!!!!! More

Lexus great as always! The 2014 ES 350 is the second Lexus we have owned, Why go back to Lexus of Omaha...in one word...SERVICE. They make you fell wonderful and also take The 2014 ES 350 is the second Lexus we have owned, Why go back to Lexus of Omaha...in one word...SERVICE. They make you fell wonderful and also take GREAT CARE of my car, Lucky. Yes, I do name my car...Lucky Lexus. The manager of the dealership is also available to chat with about family, your car, etc. He is VERY approachable and a warm friendly person. I asked the Barista if he is a good boss to work for...the answer is always YES. Doesn't matter who you talk with...he's a great guy. Will I purchase another Lexus...OF COURSE. Carol Lee More