Lexus of Omaha - Service Center

Terrible Customer Service Dealership stated replacing Terrible Customer Service Dealership stated replacing said part would cure my vehicle problem. I responded said parts were still under warranty, but D Terrible Customer Service Dealership stated replacing said part would cure my vehicle problem. I responded said parts were still under warranty, but Denso brand not Lexus. Dealership insisted replacing Denso part would cure my vehicle problems (although Denso was still under warranty). Let me also point out, Denso makes many part for Lexus and is even the manufacture of Lexus ECU. I replaced said parts at dealer recommendation, but parts did not solve car problem. I requested my service rep to addressed I replaced warranty parts unnecessarily and should not have to incur complete cost of parts because I only replaced parts at dealer recommendation. Customer service rep stated there was nothing he could do. But wait! It gets worse. I contacted two members at Lexus dealership to address my concern. One person whom was in management, the other was in customer relation. My emails were COMPLETELY IGNORED by BOTH PARTIES. Ignoring a customer that had a concern exacerbates the situation. Due to the poor service I received, I could never recommend this Lexus dealership as they clearly treated me as they could care less about me as a customer spending money at their establishment. More

When I first got my Rav4, I was pleased with the salesman that helped us through the process. Within two weeks of having the vehicle, it went in for a minor fix and I couldn't have been any more displeased w that helped us through the process. Within two weeks of having the vehicle, it went in for a minor fix and I couldn't have been any more displeased with the customer service. I had to be to work and the lady (who I cannot remember the name of) looked at me as if she wanted to say "how is that my problem." Luckily, they were able to get me a loaner car for a day so they could repair the minor fix. Not two weeks later, a more serious fix had to be done. Geri e-mailed my mom asking if they had gotten me a loaner car and, after my mom had replied, got nothing in return. Next, they overnighted the part to my address instead of the company that was going to fix is. I called them about it, Alex seemed as if he wanted to work with me in getting a loaner car for their mistake. I get a call back from Ryan stating I was unable to receive a loaner car for the "duration of the process." I asked him why and he was very unhelpful with the response; stating the same thing again. They seemed to not have taken into account the reasons as to why I would need a loaner (work, taking my son to daycare, etc), which made me very displeased. I am seriously thinking of taking my business elsewhere because of the lack of customer service training in the place of business after my vehicle gets fixed. After this, I want nothing to do with a company that does not treat the customer with respect as well as does not understand the customers concerns. Buy a vehicle from here? Yes. Go back for repairs or other concerns? Absolutely not. Very unsatisfied. More