Lexus of Orange Park

Susan Kay, my Service Representative, was outstanding. She provided me with a thorough and detailed explanation of what needed to be done to my car. The service was completed within the estimate and on t She provided me with a thorough and detailed explanation of what needed to be done to my car. The service was completed within the estimate and on time. Thank you! More

Extremely helpful and fast to work with me when I brought my vehicle in for a service. Cameron was my contact and very helpful. They serviced my car quickly and I was on the way. The staff while waiting wa my vehicle in for a service. Cameron was my contact and very helpful. They serviced my car quickly and I was on the way. The staff while waiting was very nice and checked occasionally to see that I was comfortable. More

The service happened in a timely manner. I was kept up to date on status of my vehicle and had no surprises. I was kept up to date on status of my vehicle and had no surprises. More

Purchased my 2020 Lexus from another dealership only because I was looking for the Lexus RX FSport SUV with specific options. I’ve been to Lexus of Orange Park off Blanding Blvd.. for service mainte because I was looking for the Lexus RX FSport SUV with specific options. I’ve been to Lexus of Orange Park off Blanding Blvd.. for service maintenance. I asked for Brett Crawford for my service advisor as he had good reviews. My experience with Brett was very professional he’s been honest and communicative. I also had met his service manager Jomar cabanawan and he was also very professional and was helpful in answering my questions and making sure I was being taken care of. They are both hands on with their customers and I would highly recommend Brett Crawford and Lexus of Orange Park. More

Service department provided great service. I came in for a second key but they did a full check on my car, vacuumed and washed my car. I came in for a second key but they did a full check on my car, vacuumed and washed my car. More

Dealership gave professionalism in everything they did from the moment I drove in with my car. From the greeter to the mechanic who completed the maintenance, everyone was friendly, knowledgeable and eng from the moment I drove in with my car. From the greeter to the mechanic who completed the maintenance, everyone was friendly, knowledgeable and engaging. More

Ruben was great, I was in and out very quickly, he was very courteous and as always offered to wash my car. Thanks! very courteous and as always offered to wash my car. Thanks! More

I would highly recommend Lexus of orange park. They are very friendly and efficient. Catlin is an excellent service advisor. They are very friendly and efficient. Catlin is an excellent service advisor. More

Very professional with customer care and car detail. Will tell all my friends to come and check out the dealership! Will tell all my friends to come and check out the dealership! More

Every time I come to Lexus of Orange Park, I find a new way to be impressed. They took care of my tire rotation, and all my 54/55k maintenance in the same visit. They sent me not one but two reports show way to be impressed. They took care of my tire rotation, and all my 54/55k maintenance in the same visit. They sent me not one but two reports showing all the health of the rest of my vehicle and condition of my tires. All for less than I thought, and there was a coupon they sent out for additional savings that applied as well. Waiting went by like nothing with the complementary beverage- station-even had my favorite strawberry ice cream available! Jonathan took care of everything so well and quickly I had to remember I was a regular customer and not some wealthy VIP. Nothing has changed at all in terms of quality or experience since I bought my vehicle here in 2021. There are very few positive surprises in the automotive retail and service industry, but this is absolutely one of them. The Fields group could make a fortune inviting outside businesses to come in and take notes how excellent customer service is done--and I am not exaggerating. More