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Lexus of Portland
Portland, OR
549 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 549 reviews
May 27, 2026
Purchased a used RX350 F Sport with my Daughter last August prior to her leaving for Collage. Part of their "Sales Process" is to print out the Car Fax service history and go over it with you and have y August prior to her leaving for Collage. Part of their "Sales Process" is to print out the Car Fax service history and go over it with you and have you sign it. In this case, the RX350 was bought from them, sold back to them and only serviced through them, entire history was with this dealership. The service History listed breaks being replaced on June, prior to us buying it. The salesperson used that, along with the excellent service history, directly through them as justification for the higher price of the car. Fast forward to the service through them 10k miles later - Car will need new breaks soon, cost of $1000.00. I emailed the GM, Service Manager and used car manager sharing with them pictures of the signed Car Fax reports, explain the situation allowing for them to do the right thing. Would you be shocked if I told you that they said that it was wrong, new breaks were not done, doesn't matter that they sold it that way and that car fax has that info, nor did it matter that they were the only dealership to have worked on the car. Basically, they use the information to upsell the car at a higher price, have you reviewing it with the salesperson and sign it, but say that info doesn't matter when you use it to get an issue taken care of. They pulled the car fax report again a couple days ago and agreed that yes, it says the breaks were done in June of 2025. Doesn't matter, typical slimy car dealership. No honor, or integrity. Take a bow Lexus of Portland, you succeeded in taking advantage of a college student financing and purchasing her first “adult” car. More
by jared.marshallpnw
Employees Worked With
Jeff Gillmore
April 04, 2026
It felt discouraging and unwelcoming when it seemed like we were judged for not having enough money—no customer should be made to feel that way for visiting Lexus. we were judged for not having enough money—no customer should be made to feel that way for visiting Lexus. More
by Narson
Employees Worked With
Awad Worfeley
June 13, 2025
Anticipate, pleasant, professional and drama free excellence. Every time. Lexus of Portland has worked tirelessly over many years to develop and deliver the ultimate "guest experience" in the busine excellence. Every time. Lexus of Portland has worked tirelessly over many years to develop and deliver the ultimate "guest experience" in the business. It has been our family's pleasure to be a customer for more than 11 years. During this time we have purchased two Lexus vehicles. Post purchase, we have had these and others (all of our cars) serviced exclusively by their unbeatable, award-winning service department. Ryon Johnson, Sales Executive for our most recent purchase, was simply outstanding. Deep product knowledge, years of experience, a winning personality and a customer ("guest") centric style, give Ryon the ability to make your purchasing experience fun, easy and as fast as is possible. Ryon was strongly supported by a stellar management team. All of whom were great people and equally committed to our complete satisfaction. Start here your search for a new vehicle here. Highly recommended. More
by Jim Bixler
Employees Worked With
Ryon Johnson, Kyle McLean, Hugo Moguel, Bergan Allee, Debra Alexander
January 18, 2025
Don Smith is always excellent to work with and Jeff with the tires worked well with me too. I will be getting new tires from your dealership on Tuesday. I love coming to Lexus and I love my ES 300 the tires worked well with me too. I will be getting new tires from your dealership on Tuesday. I love coming to Lexus and I love my ES 300 More
by jlchipman1
Employees Worked With
Don Smith
January 12, 2025
I'm so pleased with the entire experience. From the moment I walked in, the staff were welcoming and attentive. Calamo and Hugo were particularly helpful, taking the time to explain everything From the moment I walked in, the staff were welcoming and attentive. Calamo and Hugo were particularly helpful, taking the time to explain everything clearly and answer all of my questions thoroughly. They made the entire process so easy and enjoyable. I highly recommend this dealership to anyone considering a new car. More
by Bernie Bautista
Employees Worked With
Calamo Mendes
January 08, 2025
I was an out of state customer and Chris Eggerts kept in contact with me and helped me throughout the buying process. Answered all my questions and concerns and even drove me to the bank so I can get my dow contact with me and helped me throughout the buying process. Answered all my questions and concerns and even drove me to the bank so I can get my down payment. Debra from the finance department walked me through some finance options and was very accommodating without any pressure to up sell any dealer installs. I was happy she help me find a finance options that worked for me. Sarah Sabrowski the title clerk was amazing. After the sales process she kept in contact with me by processing the paperwork for my out of state registration. She even got me another trip permit in case my plates hasn’t arrive yet. She went above and beyond. And before I left the dealership they got my car washed and a full tank of gas. The tank of gas was a big help since I was driving the car back to California. Overall a very stress free and great car buying experience. More
by TimZeto
Employees Worked With
Chris Eggerts, Debra, Sarah Sabrowski
