Lexus of Portland

Lexus of Portland
8840 Southwest Canyon Road
Portland, Oregon 97225
(800) 955-3987

Manufacturer: Lexus

Most Reviewed Employees
Tuan Tran Tuan Tran
Sales & Leasing Consultant
Victor Kirma Victor Kirma
Sales & Leasing Consultant
Evan Whitaker Evan Whitaker
Sales & Leasing Consultant
Morgan O'Sullivan Morgan O'Sullivan
Sales & Leasing Consultant
Daniel Okhotin Daniel Okhotin
Sales & Leasing Consultant
Ed Kantola Ed Kantola
Sales & Leasing Consultant
Leland Jaquay Leland Jaquay
Service Administrator
Amir Fazal Amir Fazal
Sales & Leasing Consultant
Lana Tran Lana Tran
Sales & Leasing Consultant
Mark Seely Mark Seely
Financial Service Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Parts Store
Pet Friendly
Shuttle Service

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 10:00 AM - 6:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
207 Reviews
Lexus of Portland

Overall Score: 5 Star Rating4.9





About Lexus of Portland
Certified: Lexus of Portland
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Lexus of Portland has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Lexus of Portland
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.


michellebev
4/26/2012 7:00:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Adrian O Blair

My Review of Lexus of Portland:
This dealership is awsome, so amazing! Friendly , no pressure , personable! Would highly reccomend Adrian if you are looking to purchase a new or used vehicle

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chaffin
12/18/2011 10:46:06 AM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Okhotin

My Review of Lexus of Portland:
Our experience with Daniel Okhotin has been consistently excellent. At the time of sale he answered every question we had, was firm but not pushy and told us he would be available after purchase to help us in any way we needed. That has proved to be true. We have called him many times at the dealer, and at home with questions and he has never told us to just read th manual. We live across the mountain from the dealer and becuase of Daniels help we have not had to return to the dealer for answers to our questions. In our minds, he is a great example of what a car salesman can be and he is certainly a credit to the dealer and to Lexus.

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RTCHAVES
11/8/2011 9:47:23 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Evan Whitaker, Victor Kirma,

My Review of Lexus of Portland:
The last thing in the world I want when I am acquiring a vehicle is the old "what's it gonna take to get you to buy this car today?" approach. I got just the opposite from Lexus of Portland. Evan Whitaker was totally straight with me from the start. He gave me the best deal possible with his first offer. I appreciate honesty, respect and the ease of purchase I experienced at Lexus of Portland.

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tbare
11/7/2011 12:07:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Even Whitaker

My Review of Lexus of Portland:
Even Whitaker was far and away the best car sales person we have ever worked with. It really felt his first objective was finding the right car for us and he was willing to take the time to do so.

He did not pressure you to take the first car you showed interest in, but rather found the cars within your budget and let you explore the differences so you could be comfortable with your choice.

He made us (The customer) feel valued, and made the experience one that we actually enjoyed. Its really hard to explain just how different Even was. I would highly recommend him.

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ltd
10/10/2011 1:00:56 PM

Overall Score: 3 Star Rating   2.8  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Evan

My Review of Lexus of Portland:
I just want to say that while I was going to purchase a car (used certified Lexus)at the dealership, I was treated well, however, upon waiting to sign papers, the car was damaged by their detail person removing an invisible bra from the hood which also removed paint - now it has to go for a repaint on the hood - now the car is damaged - and while at the shop for that repair more damage done to it on the back bumper ---- Once all is said and done - they were not willing to renegotiate the price since the damage and are wanting to sell it for full price to someone unsuspecting!! Buyer beware, I am not sure of the ethics at this dealership ----
Funny how phone calls were not returned on time etc. once we wanted the price dropped!
I went elsewhere to buy my car!

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kwolkers
8/30/2011 1:25:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Morgan O'Sullivan

My Review of Lexus of Portland:
We found a used Mazda 3 online that was at the dealership as a trade in. From the moment we met Morgan he was courteous, knowledgeable and genuinely fun to talk to. He knew the perfect test drive route to take the car on to give it a real workout. Morgan was more than willing to consider the prior research we had done and any price we put on the table. He was willing to look at various websites with us right there to compare pricing. We eventually came to a deal that we all felt happy with. The car had a small dent in the side that Morgan offered to have fixed at no cost to us and he was even willing to pick up and return the car from our house at our convenience for the repairs. Thank you Morgan and also Beau in financing for making the whole thing an unexpectedly pleasant way to spend a couple hours at a car dealership on a Monday night. Even though we weren’t Lexus shoppers we were treated very well and I will recommend the dealership, and Morgan specifically.

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007moody
8/5/2011 9:13:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lana Tran and Debra Alexander

My Review of Lexus of Portland:
We would like to thank Lana Tran and the sales tream for a most enjoyable evening, not only leaving with a beautiful car but a new and different experience in buying a car. First we came a little late [traffic] and Lana met us very pleasant, and not in a hurry. She let my wife and I test drive the car for around a half hour or more by ourselves. When we came back she was smiling and made us feel very comfortable not being in a hurry taking time even when it looked like they were closing. We came in already with a pre-purchase check to buy a car but, Lana explained they could possibly get a better rate and lower payment but we were very uneasy thinking they just wanted to get extra down payment and more. Not only did they get the lower rate, lower payment, gap insurance, personal plates ordered, all for less than we planned to spend. Lana Tran and Debra Alexander both stayed very late to help us. We will spread good news to our friends and family about the professional help and no pressure experience we had at Portland Lexus . PS. the coffee was very good.


Sincere Thank you,

Russell and Lisa Moody

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Tchau15
8/3/2011 5:49:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Okhotin

My Review of Lexus of Portland:
Daniel was patient, thorough and projected a very soothing demeanor. He was not too pushy which was a great relief in the whole car buying experience.

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Marlene Elser
7/29/2011 2:06:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Okhotin

My Review of Lexus of Portland:
We just purchased our fifth car from Lexus of Portland. We have purchased both new and Pre-owned vehicles from this dealer. Our sales consultant, Daniel, was terrific. He never lost his patience with us as we flited from vehicle to vehicle trying to decide which hybrid would fit our needs. Overall, our experience with Lexus has been very very good - which is why we keep going back, I guess. Our love our new little 2010 HS250 and Daniel continues to work with us even after our pruchase was completed to ensure we understand every feature the car offers (an amazing nav system!). Thank you Lexus, we appreciate your professionalism and kindness to us. (The chocolates aren't bad either!)

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threetopsdown
7/26/2011 11:52:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Okhotin

My Review of Lexus of Portland:
Having owned Acuras since 1992 I thought it would be time to "jump ship" and proceed with purchasing a Certified Pre-Owned Lexus 250 ISC. Having visited both Acura and Lexus Dealers in western WA, we felt the overall vibe of Lexus of Portland including genuine friendliness of the sales staff, their knowlege of the products they sold, willing to work with us to our overall satisfaction with the sale and just a relaxed, professional environment exceeded our previous purchasing experiences by a longshot. I sincerely appreciated Daniel's dedication to making our complete satisfaction his priority during our purchase as well as the courtesy extending by his teammates during the time of our sale and delivery of our vehicle. We will be recommending you highly to friends and our family in Washington State!

With Best Regards,
Randy and Esther W.

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