Lexus of Riverside

Not sure if the dealership or Lexus in general. Have Not sure if the dealership or Lexus in general. Have been a multiple time Lexus car owner- 6 purchased from just Riverside. Placed a special order f Not sure if the dealership or Lexus in general. Have been a multiple time Lexus car owner- 6 purchased from just Riverside. Placed a special order for a new Ultra Luxury ES because GS last year of production. Waited 6 months- mainly covid thing. Vehicle comes in with stuff I didn’t order, and without stuff I ordered. So I still purchase it- but want illuminating door sill/ truck fin that was originally on order. Was told Lexus will build what they want with given packages??? I thought I was the customer that special ordered the vehicle- and then I still paid for extras not ordered- then now told I may not be able to get the trunk fin or lighted door sill I ordered??? So this is customer service? I contacted dealer about this- no response? So this is Riverside Lexus customer service? Not the Riverside Lexus I have previously purchased several vehicles from. Maybe a different dealer for service if Riverside doesn’t resolve this. And I paid the car in cash- so maybe they figure that’s the end of customer service. James and Lucinda Reid More

Great costumer service, had gone before 4 years ago and was treated very rude but now wow; they’re awesome!! Ask for Dell! Hes great! was treated very rude but now wow; they’re awesome!! Ask for Dell! Hes great! More

Purchased a brand new Lexus. Our salesman , Jun, was friendly , courteous and professional. Jun showed us all of the available models and trims. There was absolutely NO pressure. In fact, we didn’t friendly , courteous and professional. Jun showed us all of the available models and trims. There was absolutely NO pressure. In fact, we didn’t buy a car that day or run any numbers when we went into the dealer to look. It was two days later that I contacted him. Compared to prior auto buying experiences, I didn’t get the annoying day after pressure follow-up calls which I truly appreciated. Jun responded to my calls and emails in a timely manner arranging a day to purchase the vehicle. The finance manager, Danny, was straight to the point and no pressure to buy the extra products. I took one star off because there was no customer parking inside the dealership, you have to park on the street. The water inside the Refrigerator in the customer lounge doesn’t work and the bottled waters were not cold. However, the experience of buying the car was easy and NO pressure. Don from service was amazing when I inquired about future maintenance services. He answered my questions and I am confident our vehicle will be taken care of when it’s serviced. Looking forward to future service at Lexus of Riverisde. After receiving a comment from the dealership I was blown away about the honest appreciation from the dealer to a customer. I liked the fact Elva explained Lexus philosophy. Again , I never owned a Lexus or a luxury car before or had such a great experience from an auto dealership, I must change my 4 stars to 5 stars. I shouldn't deduct a star that is something out of Jun, Danny or Don's control. I love driving our RX350L and enjoying all the technology and features it offers. Thank you Jun, Danny and Don for making my first purchase of a Lexus an ease and comfort knowing I'll be treated beyond expectations when I come in for service . A great dealership to come into. More

The new car purchase went exceedingly smoothly. Our salesman, Eric Zhang, was very friendly and knowledgeable. He was truly interested in helping us. The finance Officer, Danny Meeks, was the same. I h salesman, Eric Zhang, was very friendly and knowledgeable. He was truly interested in helping us. The finance Officer, Danny Meeks, was the same. I had reason to contact them both after the purchase and they were very respectful an helpful. They are there to earn your business today and in the future. More

The salesman Dell was great and gets 5 stars! Very professional and helpful! However, Ray in finance was condescending and pushy. Now trying to cancel items added afterwards with no follow up. professional and helpful! However, Ray in finance was condescending and pushy. Now trying to cancel items added afterwards with no follow up. More

Blessed The moment we walked in we were treated like royalty. Very professional and kind people. From the sale person to the manager. Yun our salesman sorry i The moment we walked in we were treated like royalty. Very professional and kind people. From the sale person to the manager. Yun our salesman sorry if I am spelling wrong but I lost your card, you are a good salesman and we felt like a family member there thank you all so much. More

The salesman and mr meeks the finance and contract writer wete excellent.i have never felt so comfortable at a auto dealership before..you have to admit some auto dealerships dont have the best of reputation wete excellent.i have never felt so comfortable at a auto dealership before..you have to admit some auto dealerships dont have the best of reputations.but..you guys are a class act and its my hope i deal with you for years to come..i have to ask though..are you guys part of carpro usa network of dealerships, if you are ill let him know you did a great job..thank you More

I had a great experience and James Chavez our sales representative was not pushy and Danny Meeks, the finance manager was very helpful and both were very friendly as well! I’m a happy car owner! representative was not pushy and Danny Meeks, the finance manager was very helpful and both were very friendly as well! I’m a happy car owner! More

Excellent My agent is Doug Thompson. He is very knowledgeable in all aspect of the cars we bought. Ray Rassoli was our Finance Manager and very helpful. My agent is Doug Thompson. He is very knowledgeable in all aspect of the cars we bought. Ray Rassoli was our Finance Manager and very helpful. More

The sales person Eric Zang was great as he did everything we had discussed on line and by text prior to our arrival. He is polite and was not overly aggressive about upscale of products and services. Lisa Ha we had discussed on line and by text prior to our arrival. He is polite and was not overly aggressive about upscale of products and services. Lisa Hamilton was also very good. She was prepared and took care of quickly. The only negative experience was when taking delivery of the vehicle, it was not washed properly. The person assigned to wash the car did a horrible job. Other than that, it was a stellar performance by your team. More