Lexus of Thousand Oaks

Paul was very helpful and patient. He went took the effort and time to deal with the extended warranty which i was told he was on hold for 30 minutes. He also was helpful explaining th He went took the effort and time to deal with the extended warranty which i was told he was on hold for 30 minutes. He also was helpful explaining the issues I had and the cost of the repair if I did not have the warranty. More

The service for my Lexus 350 RX went smoothly, from making the appointment, to having the work done. Marc ,my Service Representative, was thorough and explained the entire procedure. As a recent wido making the appointment, to having the work done. Marc ,my Service Representative, was thorough and explained the entire procedure. As a recent widow, I was not looking forward to bringing the SUV in for service. My experience went without a hitch. More

Great service. Marc was very friendly and efficient. He kept us informed and has our car ready for pick up before agreed upon time. Excellent experience! Marc was very friendly and efficient. He kept us informed and has our car ready for pick up before agreed upon time. Excellent experience! More

Marc was great. Service was fast. They found an issue with my battery and were able to replace it covered under warranty. Service was fast. They found an issue with my battery and were able to replace it covered under warranty. More

Yoby Kim, my Service Consultant, has helped me to understand critical repairs vs non-critical repairs which can be addressed in the future. It should be noted that both me and my husband purchased understand critical repairs vs non-critical repairs which can be addressed in the future. It should be noted that both me and my husband purchased our vehicles at Lexus of Thousand Oaks. More

Very polite employees. Work was done timely. Nice waiting room. Work was explained very completely. Work was done timely. Nice waiting room. Work was explained very completely. More

Mark was a great service rep and took care of the service issues and found some covered replacemrnts by warranty. Good communication throughout issues and found some covered replacemrnts by warranty. Good communication throughout More

Very professional. Clean and welcoming. Paul was very helpful and accommodating. He delivered as promised. Paul is a professional. I would recommend him to friends. Clean and welcoming. Paul was very helpful and accommodating. He delivered as promised. Paul is a professional. I would recommend him to friends. More

Wonderful service from the service department to the sales department. Jonathan and Lora are the best sales department. Jonathan and Lora are the best More

A very helpful and efficient service for my Lexus, especially from Marc, my service agent. especially from Marc, my service agent. More