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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
927 Reviews

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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927 Reviews of Lexus of Thousand Oaks

August 17, 2024

My 15,000 mile maintenance was done swiftly. Yay! And the car was washed, too! More

by Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Mark
Aug 19, 2024 -

Lexus of Thousand Oaks responded

We are glad to hear that our team provided excellent service. Thanks for sharing this review with all of us at Lexus of Thousand Oaks!

August 16, 2024

This dealership is physically well appointed and inspires a sense of confidence in their customer. My service consultant is Yobi Kim who is excellent and makes me feel confident that I am not getting ripped More

by kkm2497
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi Kim
Aug 19, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your positive experience! We're glad to hear that Yobi Kim and the team at Lexus of Thousand Oaks have earned your trust. We appreciate your continued loyalty!

August 15, 2024

Excellent customer service ! They are very prompt , knowledgeable, courteous and they listen and solve the problem. More

by VE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
Aug 15, 2024 -

Lexus of Thousand Oaks responded

Thank you for the wonderful feedback! We're glad to hear that our team at Lexus of Thousand Oaks provided prompt and courteous service. We appreciate your support!

August 15, 2024

Ms. Brittanye Muschamp was wonderful. she walked me through the process and made it easy for me to decide one the type of service I wanted to have. I highly recommend her. More

by kavehnikpour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittanye Muschamp
Aug 16, 2024 -

Lexus of Thousand Oaks responded

Kavehnikpour, we're delighted to hear that Brittanye provided you with excellent service at Lexus of Thousand Oaks. Thanks for the recommendation!

August 15, 2024

Friendly , caring. Thank you .Process was very easy for me.Keep up good work .Service outstanding More

by prepmaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Flores,Daphne Gates
Aug 16, 2024 -

Lexus of Thousand Oaks responded

We're glad you enjoyed working with our team! We appreciate your business and look forward to seeing you for another exceptional visit to Lexus of Thousand Oaks.

August 15, 2024

I always receive prompt and respectful service. This is what keeps me coming back for all my needs. More

by jacquieall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 16, 2024 -

Lexus of Thousand Oaks responded

Here at Lexus of Thousand Oaks, we are always thankful for positive feedback from our customers. Thank you, Jacquie!

August 14, 2024

Our 2004 GX470 was well taken care of and Brittanye was very knowledgeable, took the time to explain the work a tech had recommended and why it needed to be done. More

by Frank Mullens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittanye Muschamp
Aug 15, 2024 -

Lexus of Thousand Oaks responded

Frank, we're delighted to hear that Brittanye provided excellent care and thorough explanations for your Lexus GX 470 at Lexus of Thousand Oaks. Thanks for sharing your experience!

August 14, 2024

Service Advisor Brittany Muschamp was so helpful and knowledgeable about this service as well as upcoming potential work that may be required! She is a great asset at Lexus of Thousand Oaks! More

by dndburroughs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittanye Muschamp
Aug 15, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Brittany provided such excellent service at Lexus of Thousand Oaks. Thanks for sharing your positive experience!

August 13, 2024

Derek was a pleasure to meet. He answered questions and helped with adjustments on my car. The service was exceptional and fast and he kept me informed about the progress. More

by bill_glenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
Aug 14, 2024 -

Lexus of Thousand Oaks responded

Bill, we're delighted to hear that Derek provided exceptional service and kept you informed throughout your visit at Lexus of Thousand Oaks. Thanks for sharing!

August 12, 2024

Marc is awesome. Kind, caring, and honest. I felt he heard my concerns and did what he could to ensure my experience was the best. Thank you for going above and be More

by Wgandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc L. St. Pierre
Aug 12, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Marc provided such a positive experience at Lexus of Thousand Oaks. Thank you for sharing your feedback!

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