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Lexus of Thousand Oaks
Thousand Oaks, CA
822 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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822 Reviews of Lexus of Thousand Oaks
July 24, 2021
I had been looking since May for a new car for my wife. I researched several brands and ultimately selected Lexus as our go to choice. I then reached out to several dealerships for assistance. Greg Weis I researched several brands and ultimately selected Lexus as our go to choice. I then reached out to several dealerships for assistance. Greg Weiss with Lexus of Thousand Oaks was the first to respond to my initial contact among all of the dealerships that I had contacted and then again when I requested their best out the door price for the car that I was seeking to buy. Greg and his team won me over by persistently following up with me in a low key manner and then actively listening to me what I needed and wanted and finally delivering the car as specified at the price that I expected. I recommend and would use Greg Weiss again in dealing with a Lexus purchase or lease. More
by Brian G.
Employees Worked With
Greg Weiss, Katie Kieu, Jeremiah Paltridge
June 04, 2021
After years of saving & researching I finally purchased my first brand new 2021 Lexus RX 350. I am beyond thrilled and Greg Weiss at Lexus T.O. helped make my dream come true. We first communicated through my first brand new 2021 Lexus RX 350. I am beyond thrilled and Greg Weiss at Lexus T.O. helped make my dream come true. We first communicated through email and then my husband and I came into the dealership to finalize paperwork. There was a problem with the current RX 350 I was interested in and in the end we could not purchase it. Greg and his team went out of their way to find the exact same color and features that I wanted in the RX 350 at another dealership. Greg went to get my new Lexus and a (a couple days later) I was able to go back to the dealership and drive away in it. I tried to put my 'tough' persona on of dealing with sales staff but honestly, this was one of the most pleasant experiences in purchasing a vehicle and we only spent a few minutes with Gabe our finance manager. I was ready to be tough, not put up with this or that but I never had the opportunity because it never came up! If you are thinking of buying a Lexus please be sure to reach out to Greg Weiss as he has proven to be considerate, experienced, and will make things go right if need be. I will definitely purchase my next Lexus through Greg. Thank you Lexus of Thousand Oaks and the whole staff. Oh, and Greg, I love the all weather floor mats. They are a must! More
by MDV
Employees Worked With
Greg Weiss
March 27, 2021
If you're looking to purchase a vehicle I highly recommend you stay away from this beautiful dealership it may look nice from the outside but inside you'll will find a terrible sales manager who is recommend you stay away from this beautiful dealership it may look nice from the outside but inside you'll will find a terrible sales manager who is unwilling to adapt and help its customers. Offering to pay full price for a vehicle and leaving without a car is mine blowing to me. They're only looking for people who are uneducated when it comes to purchasing vehicles so they can take advantage of them. Lora has sold cars her entire life and can't manage to have a customer leave happy. But maybe it's that she's working under Junious the sales manager. These are difficult times. Don't make them any more difficult but shopping for your next car with them. More
by Mat
Employees Worked With
Junious Taylor , Lora Baworouski, Julie Kobayashi
March 14, 2021
On Friday I visited Lexus of Thousand Oaks and was assisted by Jonny Goldfinger. We had texted back and forth the day before and he had taken the time to answer all my questions and it was a pleasure assisted by Jonny Goldfinger. We had texted back and forth the day before and he had taken the time to answer all my questions and it was a pleasure meeting him. A few hours later I drove out of there in a 2021 ES300h. He was such a delight to work with and had the patience of a saint as he walked me through all the details! Lexus is so very lucky to have him on staff, and I am so lucky that I had the pleasure of having him help me. Thanks so much again, Jonny! More
by Linda M.
Employees Worked With
Jonny Goldfinger
July 02, 2020
Nick is the best. We have purchased or leased about 8 Lexus cars in our lifetime. We have been extremely fortunate to work with Nick Falsafi. He is not only knowledgeab We have purchased or leased about 8 Lexus cars in our lifetime. We have been extremely fortunate to work with Nick Falsafi. He is not only knowledgeable, but extremely helpful and made sure that I received the exact car that I wanted -even if he had to search everywhere for my color preference. He does not waste my time or try to sell me something I will not need or like. He is one of the most kind, thoughtful persons and I appreciate his honesty. As long as we are purchasing a new car, I will call Nick and use the Thousand Oaks dealership. More
by Mary Kay
Employees Worked With
Val Arvatz - in finance who was extremely knowledgeable and friendly., Nick Falsafi
June 30, 2020
MY 1st Lexus that I recently purchase was from Lexus of Thousand Okas. It was definitely a nice experience. My sales representative Nick was very friendly, knowledgeable and extremely helpful, despite the Thousand Okas. It was definitely a nice experience. My sales representative Nick was very friendly, knowledgeable and extremely helpful, despite the ongoing issues with COVID-19, my visit was very pleasant. Our finance representative was as well helpful and kind. Many thanks to everyone at Lexus of Thousand Oaks. More
by cptoma
Employees Worked With
Nick Falsafi
June 16, 2020
Very bad service. My experience with this leadership has been terrible. Service was average while I was leasing a car but as soon as I was about to return the car, the service provided became terrible. No p been terrible. Service was average while I was leasing a car but as soon as I was about to return the car, the service provided became terrible. No phone calls returned and the worse was at the end of lease!! I returned the car few days in advance of the lease end. Once at the dealership I informed them that I could not remove the racks from the car and asked fir their help. I was told they would call me once the racks had been removed but no one called me back and no one returned my calls either. Several days later I found out that the car had been sold with my racks on it!!! Without my authorization!!! No one took responsibility. I have been calling for weeks with no response until today when the “manager” told me that there was Nothing they would do about. What a BAD customer service!!! They stole my racks!!! More
by Andrea Lewis
Employees Worked With
Holly (service department) , Lora Baworouski
March 26, 2020
Nick was extremely helpful Nick was extremely helpful and I am very happy. This was our third Lexus at this dealership. Mu son and myself want to thank you Nick. Nick was extremely helpful and I am very happy. This was our third Lexus at this dealership. Mu son and myself want to thank you Nick. More
by emiliomora
Employees Worked With
Nick Falsafi, Zahra Khanlar
February 28, 2020
Zahra greeting me with a warm greeting. She explained everything to me thoroughly and was very helpful in assisting me in selecting the best protection for my lease. Thank you again for the wonderful ser everything to me thoroughly and was very helpful in assisting me in selecting the best protection for my lease. Thank you again for the wonderful service. More
by webster_slack
Employees Worked With
Zahra Khanlar
February 28, 2020
How fortunate you are to have such a charming and beautiful representative for your company. She makes learning how to use my Lexus such a pleasure. I look forward to seeing her again in a few years beautiful representative for your company. She makes learning how to use my Lexus such a pleasure. I look forward to seeing her again in a few years (or sooner!) LOL. Julie is a charm More
by xjcaro
Employees Worked With
Julie Kobayashi
