Lexus of Watertown - Service Center

Daniel Dayn in tech support was great at pairing my phone and answering a few questions which seem easy to them but not to me.. phone and answering a few questions which seem easy to them but not to me.. More

USSSA is amazing. Every time I walk in the door, he greets me with a smile and warm conversation. It’s employees like him that keep me coming back. Every time I walk in the door, he greets me with a smile and warm conversation. It’s employees like him that keep me coming back. More

Ussa is extraordinary. I have bought or leased 4 cars from him. Patient, knowledgeable, courteous. He is simply the best. I have bought or leased 4 cars from him. Patient, knowledgeable, courteous. He is simply the best. More

The first contact with Ussa, was 2019 when he technically explained features of RX 450F Sport. I bough the car only from him explanations. I met him multiple time after during service time and I’m ready t explained features of RX 450F Sport. I bough the car only from him explanations. I met him multiple time after during service time and I’m ready to buy next car. More

Lexus of Watertown is second to none in all three phases of the game. Sales, Service and Financing are the cream of the crop. I will never buy a vehicle from anywhere else. The values and professionalism ex of the game. Sales, Service and Financing are the cream of the crop. I will never buy a vehicle from anywhere else. The values and professionalism extended towards me have always exceeded the levels of superior. I purchased a 23 GX 460 2 months ago at Lexus of Watertown. There were 2 minor issues after taking delivery of my vehicle. Upon my first service visit, I expressed the minor issues and without question, Amanda took care of those and treated me with the utmost dignity and respect. Lexus of Watertown is beyond lucky to have such an asset managing the service department. I look forward to all future service appointments here. Honesty, dignity, respect and values are the norm here and it is so refreshing! More

I have been coming here for over 25 years to service my 2006 Lexus GS 300 and my 1992 Lexus ES 300! Amazing people, so professional so honest so courteous. And they treat me like family. Big shout out to e 2006 Lexus GS 300 and my 1992 Lexus ES 300! Amazing people, so professional so honest so courteous. And they treat me like family. Big shout out to everybody at the Lexus Of Watertown family. They are the best. And they are honest. More

Bought a brand new car. Has had many issues. The Manager of sales told me that it is not their fault the car was defective. If I wanted to trade it and not continue to fi Has had many issues. The Manager of sales told me that it is not their fault the car was defective. If I wanted to trade it and not continue to fix it I could do so but obviously I would be losing money! The car started having issues 5 days after i bought it and it took over a month for them to take me seriously. Imagine selling a 45k car and not being able to stand by that product and hiding behind warranty. I made the worst mistake and will never buy another Lexus . And it's pointless to contact the Lexus Corporate because they will also hide behind the warranty. You do not get what you paid for!!!! However, I truly thank Amanda and the shop foreman, Paul for being the only ones that care and have been helpful. The only ones that took my concerns seriously. Besides Amanda and Paul , overall experience has been horrible especially because I had to go there 5 times before being taken seriously. Lexus is lucky to have them. Maria kept dismissing me and acting as if I was making the issue up even though I had recordings. She kept saying the car is fine and these are just characteristic noises of a new car. Let me tell you, it wasn't normal, all brake related, very important in a car as everyone knows! I have multiple emails and appointment records to prove I tried so hard to get someone's attention. More

Lexus of Watertown continues to provide exceptional service. The service consultant ,Maria Laskaris ,is professional, knowledgeable and courteous. She explained in detail all that was necessary to be d service. The service consultant ,Maria Laskaris ,is professional, knowledgeable and courteous. She explained in detail all that was necessary to be done. She outlined the costs and kept in contact should there be any unexpected changes. More

First time I buy a car from a dealer and what a great experience me and my family had at Lexus of Watertown! Thank you to the Sales Department especially Leon Barnes and Financing department William experience me and my family had at Lexus of Watertown! Thank you to the Sales Department especially Leon Barnes and Financing department William Gutin and Catherine Rogers for assisting in finding us and getting our dream vehicle! From day 1, our experience at Lexus of Watertown could not be better. We went to other dealers before stopping by at this dealer and while at other dealers we were told there were no vehicles to do test drive, the minute we stepped in the dealer we were able to do a test drive! With that experience, me and my wife decided a Lexus car was the one we wanted. Once again, thank you Leon, William, and Catherine for a great experience during this process from doing a test drive to taking an NX home! -Tito J More

Recently leased a ES 350 from this dealership with the help of Catherine and Barbara! The whole leasing process was stress-free and very fast. Catherine Rogers should be your go-to person when you are dis help of Catherine and Barbara! The whole leasing process was stress-free and very fast. Catherine Rogers should be your go-to person when you are discussing numbers as she will put your best interest at heart and give you an amazing deal. Loved working with her as she is very considerate, responsive, and efficient. I recommend her wholeheartedly. Barbara Goodman was an expert in listening to my needs and helping me choose a car. She was able to answer all of my car-related questions and made sure I was satisfied with the purchase before I drove the car off the lot. Both were fantastic and I was very pleased with my experience at this dealership. Hope to be a long-time customer! :) More