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Lexus of Watertown - Service Center

Watertown, MA

4.6
223 Reviews

223 Reviews of Lexus of Watertown - Service Center

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September 23, 2022

My NX350h has finally arrived after waiting for almost a month, I love it so much! thank you Eliane Lisboa for giving me 5 stars for customer service, She was very kind and Patient for giving me an enjoyabl More

by Kay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eliane Lisboa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Lexus of Watertown responded

Thank you for your review, Kay. We're glad that you love your Lexus NX 350H, congrats! We appreciate your business here at Lexus of Watertown.

April 06, 2022

This dealership goes above and beyond with their service .Their representative , Mariel Burgos, has always done the very best in providing exceptional service and should be applauded. More

by Sal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mariel Burgos
Apr 06, 2022 -

Lexus of Watertown responded

Sal, thank you for the great review! We are so glad to hear that you had a successful service experience working with Mariel and the Lexus of Watertown team. Drive safely, and we hope to see you back again down the road!

June 13, 2021

I had no idea when I took my car in for regular maintenance that I would end up with a new vehicle. But Eliane Lisboa sought me out with an offer that was irresistible. She listened to my concerns More

by Amy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eliane Lisboa
Jun 14, 2021 -

Lexus of Watertown responded

Amy, thank you for taking the time to leave us a review! We are proud that we earned your business here at Lexus of Watertown, and we will certainly let Elaine know that you appreciate her help. We hope that you continue to enjoy your new vehicle!

April 05, 2021

My sales representative Tony Viveiros was very friendly, knowledgeable, courteous and overall a great person to deal with. He went over top to please me. I would recommend him with my friends and family. More

by celiab001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
Apr 06, 2021 -

Lexus of Watertown responded

We are delighted that Tony went the extra mile to make sure you were a happy customer! Thank you for taking your business to Lexus of Watertown, we are grateful for your support. Safe travels ahead!

March 23, 2021

I am so happy with my experience with Ussa at Lexus! I was a former Toyota owner and wanted a luxury car but was nervous and unsure how to go about the transition process. Ussa made my car buying experien More

by Maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ussa
Mar 23, 2021 -

Lexus of Watertown responded

Maria, it makes our day to hear that Ussa made car-buying easy and fun! Thank you for giving Lexus of Watertown your business and wonderful review. We hope you are loving your new Lexus!

February 02, 2021

Tony did an excellent job introducing me to my new Lexus! I can’t say enough good things about him! He made me LOVE it!! More

by Ina Boyd
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
Feb 02, 2021 -

Lexus of Watertown responded

Ina - All of us at Lexus of Watertown are overjoyed to hear that you love your new Lexus. Congratulations! We appreciate your kind feedback about Tony. Thank you for your business.

January 12, 2021

Many thanks to Tony Vivieros for making our experience a pleasure. We would recommend to anyone looking for patience and professionalism to work with Tony! Bob Ryan More

by marylou.crane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Vivieros
Jan 12, 2021 -

Lexus of Watertown responded

Thank you for your stellar recommendation of Tony and your support of Lexus of Watertown! We are grateful to have you as a customer, Bob. Safe travels!

December 01, 2020

Ussa ( Ujiwa) shows his great professionalism and extra care to new customers like me who never use Lexus before. His excellent knowledge and patience really help me out. I would recommend him again defini More

by Tn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ussa
Dec 02, 2020 -

Lexus of Watertown responded

It was so kind of you to share your feedback! At Lexus of Watertown, we take pride in our brand and we want guests to as well. I'm thrilled to see that Ussa was so accommodating and we're grateful to have earned your trust!

October 19, 2020

I have been going to this dealer since 1999, 12+ cars. Lately their service has fallen on hard times. Poor communication, paperwork didn't match the service, car was completed 2 days after it was estim More

by lexus_fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Taisha Daniel
Oct 26, 2020 -

Lexus of Watertown responded

We are truly grateful to have you as a longtime customer and it's hard to hear that you've been disappointed in our service recently. I'm so sorry for the issues that occurred at your recent visit. We should have been more thorough and more communicative. I would be grateful for the chance to speak with you directly, but I won't be able to find your contact information from this review. Please consider giving me a call. Thank you, Amanda Carr - Service Manager - 617-393-1000 ext 2096

October 15, 2020

He was friendly and helpful. He helped us pick the car that’s best for us and taught us about all the features of the car. More

by phi.ho0212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ujwal
Oct 16, 2020 -

Lexus of Watertown responded

Thank you for taking the time to leave us a review! It was our pleasure to work with you here at Lexus of Watertown, and we hope that you continue to enjoy your newly purchased vehicle!

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