223 Reviews of Lexus of Watertown - Service Center
My NX350h has finally arrived after waiting for almost a month, I love it so much! thank you Eliane Lisboa for giving me 5 stars for customer service, She was very kind and Patient for giving me an enjoyabl month, I love it so much! thank you Eliane Lisboa for giving me 5 stars for customer service, She was very kind and Patient for giving me an enjoyable car buying experience, thank you Elaine! More
This dealership goes above and beyond with their service .Their representative , Mariel Burgos, has always done the very best in providing exceptional service and should be applauded. .Their representative , Mariel Burgos, has always done the very best in providing exceptional service and should be applauded. More
I had no idea when I took my car in for regular maintenance that I would end up with a new vehicle. But Eliane Lisboa sought me out with an offer that was irresistible. She listened to my concerns maintenance that I would end up with a new vehicle. But Eliane Lisboa sought me out with an offer that was irresistible. She listened to my concerns and accommodated my requirements without a hassle. She was clear and transparent in her communications—about the vehicle and the deal. And she patiently helped me set up the media players and roadside assistance in my new vehicle. She could not have made the process any easier. More
My sales representative Tony Viveiros was very friendly, knowledgeable, courteous and overall a great person to deal with. He went over top to please me. I would recommend him with my friends and family. knowledgeable, courteous and overall a great person to deal with. He went over top to please me. I would recommend him with my friends and family. More
I am so happy with my experience with Ussa at Lexus! I was a former Toyota owner and wanted a luxury car but was nervous and unsure how to go about the transition process. Ussa made my car buying experien was a former Toyota owner and wanted a luxury car but was nervous and unsure how to go about the transition process. Ussa made my car buying experience easy, straightforward, and fun. I test drove a few cars and he knew exactly my style. He took his time explaining everything in complete detail. I have gotten cars before and never shown how to use the features. Ussa went in depth and I feel confident In how to work my new car! I never felt pressured to close the deal and I felt they genuinely worked with me to create a good deal that worked for me. Thank you! More
Many thanks to Tony Vivieros for making our experience a pleasure. We would recommend to anyone looking for patience and professionalism to work with Tony! Bob Ryan pleasure. We would recommend to anyone looking for patience and professionalism to work with Tony! Bob Ryan More
Ussa ( Ujiwa) shows his great professionalism and extra care to new customers like me who never use Lexus before. His excellent knowledge and patience really help me out. I would recommend him again defini care to new customers like me who never use Lexus before. His excellent knowledge and patience really help me out. I would recommend him again definitely when choosing Lexus More
I have been going to this dealer since 1999, 12+ cars. Lately their service has fallen on hard times. Poor communication, paperwork didn't match the service, car was completed 2 days after it was estim Lately their service has fallen on hard times. Poor communication, paperwork didn't match the service, car was completed 2 days after it was estimated. I had to call them 5 times to figure out when it may be done. Car was driven 30 miles, returned low on gas, stereo and heat blasting and they did not wipe the car down (Covid sensitive) as promised. I had to stop random lot people from jumping in and out of the car to move it with no gloves and no wipe down. More