Lexus of Wayzata

Cal Ryan was very helpful in answering my questions and giving me a test drive for my Lexus ES 350 2011. My preferred color (champaigne) had to be shipped in but arrived quickly. Paperwork for purchase w giving me a test drive for my Lexus ES 350 2011. My preferred color (champaigne) had to be shipped in but arrived quickly. Paperwork for purchase was handled quickly and smoothly; trade-in value on my Buick Lucerne was reaonable. More

We have worked with Jan for two new leases and find the quality of service excellent. Her technical/business support in terms of questions, issues, etc., has been accurate and timely. That is why we came quality of service excellent. Her technical/business support in terms of questions, issues, etc., has been accurate and timely. That is why we came back a 2nd time. More

We have worked with Tim Bastyr and Lexus of Wayzata for the last 5 years. We are now on the 3rd vehicle we have purchased through Tim. The experience is always a pleasant one and the facility, including sa the last 5 years. We are now on the 3rd vehicle we have purchased through Tim. The experience is always a pleasant one and the facility, including sales and follow-up service, is impressive. On both sales and on-going service, they have always met their commitments and the follow-up and customer contact is very impressive. Tim has been a pleasure to work with, and we have no concerns giving him our highest recommendation. The service department is easy to work with, extremely efficient ... for the few items we have needed corrected, they have always been done right the first time. Top notch all the way around More

I bought my car April 2010 from Jan Engel. She is a great sales person. Not pushy, straightforward and honest. I bought the car - a RX 450H and absolutely love it. I have not had one service issue great sales person. Not pushy, straightforward and honest. I bought the car - a RX 450H and absolutely love it. I have not had one service issue with the car. Just had the 15K maintenance done, the service folks are very easy to work with and make sure everything is handled correctly. I highly recommend Jan and the Lexus of Wayzata dealership. More

Excellent individualized attention by Tim Bastyr at this dealership. I just ordered my fifth Lexus through him over the last 15 years or so. Once, when I could not get to the dealership to pick up my new p dealership. I just ordered my fifth Lexus through him over the last 15 years or so. Once, when I could not get to the dealership to pick up my new plates, he not only brought them to my place of employment, he put them on the car while I was working. (He may wish I hadn't mentioned that!) The pre-owned cars from this dealership that I have purchased were perfect. They even did a free a paint touch up after the warranty on my LX470 expired because they said the bumper paint flaking "should not happen to a Lexus". More

My experience, with Ms. Engle at this dealership, has been beyond positive. I have purchased three automobiles from her and she has always made the experience very easy by familiarizing herself with my f been beyond positive. I have purchased three automobiles from her and she has always made the experience very easy by familiarizing herself with my family and our various needs ( for myself, my wife and our children). It is because of Ms. Engle that I would not consider purchasing any other make of car or a Lexus from any other dealer. More

Jan Engel is "old school" professional. She has customer service skills that are rare these days and she is completely up to date on the product and the industry. Everyone who has bought cars... kn customer service skills that are rare these days and she is completely up to date on the product and the industry. Everyone who has bought cars... knows what there is to not like in the car shopping world. I encountered none of this. The place is easy to reach... a pleasant location to visit. Customers are welcome guests. There is room to breathe. My wife has developed a logical distaste for car shopping... which leaves me in charge of connecting her to something she will like. I shop sales persons. I knew my wife would like Jan. I knew she would like the car. All I had to do was get them together. Jan made a house call. She made it easy for my wife. When I came in to pick up the vehicle Jan had fulfilled the company promise for perfect delivery condition. Really... when I buy a new car... I don't want to have to finish the detail work myself. Jan had noted my preference for sitting in the sunshine and that is where we did the paperwork, so as to keep me as comfortable as I get. I got very frank helpful information from Lexus of Wayzata. I am an old guy who has bought many vehicles. Jan Engel and her company really made it pleasant. I also picked up evidence that Lexus/Toyota people treat each other with respect. That means a lot to me. Friendly treatment from the parts department and the receptionist was another plus. The RX 450h is great on several levels. -R. Perschmann More

After spending the day shopping for a car for my son and visiting several local dealerships Jamie was a breath of fresh air. He found us the perfect car and managed to complete the sale without making it a visiting several local dealerships Jamie was a breath of fresh air. He found us the perfect car and managed to complete the sale without making it a lot of work. I know when I shop at the Lexus dealership no matter what I need I will be taken care of. Sean is exactly what you would expect when getting your car serviced. He makes it easy and painless. He truly understands what it means to provided service and take care of customers. Becouse of individuals like Jamie and Sean I would recomend this dealship to anyone. More

Jan Engel has provided beyond outstanding service to me over many years. I have purchased three vehicles from Jan. Like many women, I have found purchasing an automobile to be a stressful experience unti over many years. I have purchased three vehicles from Jan. Like many women, I have found purchasing an automobile to be a stressful experience until I met Jan. She carefully learned about my needs and then made me aware of all the reasons why a given vehicle would be just right for me and my family. Jan is thoughtful, caring, has a good sense of humor and is overall very likeable. Bottom line, buying a vehicle from Jan has been a very enjoyable experience each time. My plans in the future are to always buy a Lexus and to always deal with the one and only Jan Engel. Ross Bingham in service also provides exceptional service. I don't know much about the mechanics of vehicles but he always makes me feel that he is helping me take good care of my car. He is honest, knowledgeable, and thorough. He also has a very pleasant personality. It is always a pleasure to deal with him. More

I enjoy bringing my car in to Lexus of Wayzata as they have always provided fast and friendly service with no hassle. Estimated times are always spot on and amenities provided while I wait are top notch. have always provided fast and friendly service with no hassle. Estimated times are always spot on and amenities provided while I wait are top notch. Mr. DeJong in particular has become the service adviser I've come to trust. He always is friendly and helpful when dealing with the maintenance of my vehicle. To Lexus's credit, I have never had an issue after 30,000 miles beyond routine maintenance. More