Lexus of Westport

I'm appalled by my most recent experience at Lexus of Westport. My last three leases were all through Lexus of Westport, and I considered myself a "Lexus lifer" — until now. I visited to test drive a Westport. My last three leases were all through Lexus of Westport, and I considered myself a "Lexus lifer" — until now. I visited to test drive a vehicle I was seriously considering. I told the salesperson I wanted to start with Lexus, since my past experiences had always been positive. He told me Lexus values repeat customers above all else. That could not have been further from the truth. I had positive equity in my outgoing lease, which I planned to roll into the new one — but Lexus offered only half the equity I knew I could get elsewhere. When I told the sales rep the offer was insulting and that I was all set for the day, a manager called almost immediately. He laughed when I mentioned a competitor was offering double, telling me "profit is not a dirty word," then bumped his offer by $500 — still $3,000 short of what I'd been quoted elsewhere. I understand dealerships need to make money, and Lexus stood to profit significantly from my new lease regardless. There was no need to shortchange me on the equity I'd already earned. I'm glad I found another luxury dealer in the area that actually values customer relationships. It's clear the new ownership at Lexus of Westport cares about one thing: the bottom line. More

Avoid Lexus of Westport. Under their new management, this has to be the absolute worst dealership experience I’ve had. I have been a loyal customer since 2021, having purchas Under their new management, this has to be the absolute worst dealership experience I’ve had. I have been a loyal customer since 2021, having purchased a used IS and later a 2025 IS from them. However, when I recently went to buy a 2026 GX, I was told they would only sell the vehicle to residents of Fairfield County. Imagine treating a repeat customer this way, refusing a sale simply because I live in New Haven County. It makes zero sense to reward loyalty with an arbitrary restriction. If you want a dealership that actually values repeat business, skip Westport. There are plenty of other dealerships. More

The service department is not honoring commitments made before the dealership was sold. They have lost me as a customer for life. There are other dealers in the area. Very short sighted. I was offered before the dealership was sold. They have lost me as a customer for life. There are other dealers in the area. Very short sighted. I was offered a free oil change with the purchase of a used LS500 and when I showed up for service I was told none of the agreements with the previous management would be honored. I will not be going back thee ever. Robert L was the manger when I made my purchase. I am guessing he is no longer there. More

It was my first time at this dealership, and I really enjoyed my experience there. Hector Diaz was very helpful throughout the purchasing process. I would definitely recommend it to anyone looking for a enjoyed my experience there. Hector Diaz was very helpful throughout the purchasing process. I would definitely recommend it to anyone looking for a car. More