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Lexus of Wilmington
Wilmington, DE
677 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 677 reviews
July 14, 2015
exceptional My experience with this dealership is exceptional mostly because of service advisor Rob Payson who is very easy to deal with and is always willing My experience with this dealership is exceptional mostly because of service advisor Rob Payson who is very easy to deal with and is always willing to work with you. It is because of him I take my Rx350 to Lexus of Wilm. for all my service needs. He should be highly commended. I also want to give kudos to Janice the cashier who always is very friendly and to Doug Horst, sales rep who always has time to answer any questions regarding new vehicles when I am just in for routine service. When the time is right I certainly will purchase another new vehicle from him. Cannot forget Leigh Encarnacion, with customer service, always very pleasant and friendly. These people are some of the employees that make Lexus of Wilmington a pleasure to deal with More
by bmmc
Employees Worked With
Rob Payson, Leigh Encarnacion, Doug Horst
Helpful July 03, 2015
exceeds customer service expectations Entered the service department with what I felt was a major problem. Jason analyzed it from the the technical and cost aspects. Leigh (customer servic Entered the service department with what I felt was a major problem. Jason analyzed it from the the technical and cost aspects. Leigh (customer service manager) and Debbie (technology expert) joined Jason to resolve my problem that satisfies both Koon's and me. Thanks to Leigh, Debbie, and Jason I am a very satisfied customer. More
by UTURN
Employees Worked With
Debbie and Jason, Leigh Encarnacion
June 30, 2015
Very Courteous and Professional The entire team at Koon's Lexus was first class and our purchase experience was pleasant and without any unnecessary drama. We changed our minds a nu The entire team at Koon's Lexus was first class and our purchase experience was pleasant and without any unnecessary drama. We changed our minds a number of times on delivery date and time and the folks at Koon's responded, never dropping the ball. This is our fourth consecutive car bought from the Lexus of Wilmington dealership. More
by debscar
Employees Worked With
Don Reeder, Doug Horst
June 27, 2015
Class Act - A role model for other dealerships!! I don't usually take my vehicles to the dealer for service, as I have a long time trusted mechanic. But, I had a warranty covered repair needed found I don't usually take my vehicles to the dealer for service, as I have a long time trusted mechanic. But, I had a warranty covered repair needed found by my own mechanic. He convinced me this dealership was well respected. I was doubtful, but they proved me wrong. Every person I dealt with, from answering the phone, receptionist, service advisor and lot attendants were pleasant and knowledgable. I didn't have to wait all day wondering if my car would be completed. They called and emailed immediately. I don't look forward to unanticipated service calls, but I would certainly not hesitate to trust this dealership. More
by shortstuff
Employees Worked With
Steve Martin
June 15, 2015
Lexus of Wilmington Prompt & Courteous Over the years, the service staff at Lexus of Wilmington have been courteous, caring, professional, and prompt in addressing my concerns and providing Over the years, the service staff at Lexus of Wilmington have been courteous, caring, professional, and prompt in addressing my concerns and providing exceptional service. I would especially like to thank Rob Payson, Assistant Service Manager for making me a priority and keeping me safe. Thank you. Claudia Wright More
by CCW2015
Employees Worked With
Rob Payson
June 15, 2015
Mr. Sidik's Although the caring and personal assistance and service provided by everyone with whom we came in contact since purchasing the automobile, it is imper Although the caring and personal assistance and service provided by everyone with whom we came in contact since purchasing the automobile, it is imperative that we state unequivocally the outstanding personal service that Mr. Sidik offered to our needs. he was so directly consulting with us about the status of the automobile that, prior to picking it up, we wanted his own deriving test so that we would feel comfortable of receiving it in the shape we expected. As an educator (retired) I must express the feeling that someday when a position becomes available, Mr. Sidik perhaps should be considered for training duties of newcomers and for renewals of all employees in his field. More
by toulapad
Employees Worked With
Mo Sidik
June 08, 2015
Excellent Experience...As Always Koons Lexus has been an excellent dealership for me for years. The sales department is fantastic and responsive. Pernell J Pressey was the lates Koons Lexus has been an excellent dealership for me for years. The sales department is fantastic and responsive. Pernell J Pressey was the latest salesman I used and he was great! I have bought 5 Lexus from this dealer and every experience has been awesome. The service department is also excellent. They truly care about you and your vehicle. I recommend them highly. More
by Rob M.
Employees Worked With
Pernell J Pressey, Robert Nestor
June 04, 2015
Great service! Bruce did a great job of following up on our extended warranty. Repairs and service were done in a timely manner! Thanks Bruce! John Tentromono Bruce did a great job of following up on our extended warranty. Repairs and service were done in a timely manner! Thanks Bruce! John Tentromono More
by Johntent
Employees Worked With
Bruce Knapik service coordinator
June 03, 2015
Please read this! Trust & respect of customers are important About a month ago, I called in the morning to make an appointment to buy a used Honda minivan. I was going to be coming from over an hour away, so I a About a month ago, I called in the morning to make an appointment to buy a used Honda minivan. I was going to be coming from over an hour away, so I asked the salesman to verify that there were no problems with the vehicle. He promised I'd be very pleased. I came in to discover that they hadn't honored my appointment, and the car had just sold. I was offered nothing for my troubles, so I took a moment to gain my composure and asked to talk to my salesman again, who identified himself as the used sales manager. I calmly told him that I was disappointed that I took time off work, was allowed to drive over an hour, paying nearly $20 in tolls alone for the trip, to simply be told the car was sold. Instead of showing any remorse, this manager got heated with me. I calmly explained that I was the one who had been treated wrong, and that I was surprised that he was the one who was the one getting heated. He offered up some reasons for their decision that hold no water when you consider that he was a manager, I'd made an appointment, and wasn't even given a call. Finally, this manager took a minute to think things over. He must have felt foolish for getting heated with me after the treatment I received, so he said he was going to cut me a check for $75. The only catch was that he was going to "mail" me the check. Yeah, you guessed it. The check never arrived. I don't know if anyone even reads these reviews, but I'm a good person who was completely treated with disrespect and dishonesty. Trust me. I'm not writing this review out of anger. I'm simply letting anyone out there know that if management operates like this, Koons Lexus of Wilmington is the last place you should consider buying a car. I absolutely don't need to hear a follow up response from the dealer. Every word I wrote is true. More
by CarShopper21234
Employees Worked With
Not listed.
May 26, 2015
It's just okay Initially I was pleased with my experience at Koons Lexus, but the measure of customer service cannot be determined by how well you are treated when y Initially I was pleased with my experience at Koons Lexus, but the measure of customer service cannot be determined by how well you are treated when you’re spending money, rather it should be measured on how well they respond when a problem arises, and in this area they are lacking. I purchased a vehicle from them 3 weeks ago, within 3 days of the purchase I notified Tony of an issue with the aux port and I hadn’t heard back, I then called again with a different issue which turned out to be my error and Ollie did a great job assisting me with it. I then mentioned to him the issue with the aux port since I hadn’t heard back and he informed me to make an appointment with the service department. I made the appointment only to be told that yes there is an issue with the aux port but that it’s not covered by the warranty. Tony called me later on that afternoon and the only explanation he could offer me was that the radio itself does work and that “they don’t check plugs” he then tries to tell me of a place that I could take it to have it fixed. This made me really upset because I did not think it was reasonable for him to suggest that I spend more money fixing an issue with the car that he just sold me. Fast forward to this past week I receive a call on a Monday morning from Leigh the manager informing me that she wanted to help me out with the issue of the aux port; she left me a message informing me that it was her day off and she was calling from her personal number and asked that I give her a call back…impressive right? Wrong! I returned her call and left her numerous messages only to never hear back from her. She never even had the decency to return a call and tell me she could no longer help me if that was the case. So I’m left to assume that there is nothing that she can do. So while my buying experience was okay this whole issue has left me feeling as though once the ink is dried and the check is cleared they could care less, while the issue may not seem big, imagine you pay 20,000 dollars for a vehicle and with every bump and turn the radio turns off. It’s annoying, and to think that you now need to spend more money to have it fixed because per them “they don’t check plugs.” I don’t believe that I was asking too much, so I could never recommend them to anyone knowing that if they had an issue it may not be taken care of because once it’s sold and your check has cleared you are no longer their concern. More
by sfrasier
Employees Worked With
Leigh Encarnacion
