Lia Hyundai Albany

Awful Experience After an email conversation initiated by the Internet Sales Manager during which I was very clear about my financial situation and what I was looking After an email conversation initiated by the Internet Sales Manager during which I was very clear about my financial situation and what I was looking for, I made an appointment. I arrived at the appointment time only to be brushed off to another salesperson. Okay, that alone wasn't that big of a deal, just annoying as I had no idea how much information he had received from the initial person I had been in contact with. I was told they had one car in my price range. Hmmmm, really? That's new information since the email one day prior. And the car had just come in supposedly so they hadn't had time to go thru it. Hmmmm, okay well I'm here, let's look. Around comes this car filthy. Open the door, worse on the inside then out. So I ask again, you haven't been thru the car mechanically yet? He responds well it was inspected in May so we've been thru the mechanics. Really? So basically you brought around a hunk of junk you want to unload so you don't have to bother taking it to the auction? Yes, that's exactly what I said to him. And I left that dealership, went a little farther north on the Northway and drove a beautiful 2009 Honda off the lot at Fuccillo Nissan. More

Excellent Service Dept. Recently had the rotors on my car serviced. Don Mclennan in the service dept. had a loaner ready for me so I could quickly drop off my car and get to Recently had the rotors on my car serviced. Don Mclennan in the service dept. had a loaner ready for me so I could quickly drop off my car and get to work. My car was ready when promised. Don Mclennan is always friendly, helpful, and knowledgeable. Would highly recommend Lia! More

Good experience I had a good experience with Justin and the finance staff and service department the only problem I had was the car was not clean to my specs for a ne I had a good experience with Justin and the finance staff and service department the only problem I had was the car was not clean to my specs for a new car but Justin was willing to wash it himself but I had to go thanks Wayne. More

Great experience Very happy with the excellent service and kindness shown to me by both Don in Maintenance and Curtis in sales! Both helped me when I was overwhelmed Very happy with the excellent service and kindness shown to me by both Don in Maintenance and Curtis in sales! Both helped me when I was overwhelmed More

ending one lease, starting another. Jim Tunney worked with me to get me into a new lease and buy out the one I had on a 2013 Sonata. He did a fine job. Jim Tunney worked with me to get me into a new lease and buy out the one I had on a 2013 Sonata. He did a fine job. More

Pleasure to do business with.. I have been consistently pleased with he service of Lia Hyundai of Albany. They are very efficient and provide fast quality service. The appearance I have been consistently pleased with he service of Lia Hyundai of Albany. They are very efficient and provide fast quality service. The appearance of the serivce area speaks of how the business is run. It is always clean and orderly. When I leave I feel like my vehicle has beenproperly maintain and that it is safe to drive. More

Consistently the best I just purchased my 4th Hyundai from the Lia group and the 2nd from Terrence Braxton. His enthusiasm and attention to detail are second to none and wi I just purchased my 4th Hyundai from the Lia group and the 2nd from Terrence Braxton. His enthusiasm and attention to detail are second to none and will keep me coming back to Lia. Sales manager Mike Pendergast is very supportive of his staff and customers. The service department is top notch and Don McLennan is the king of customer service. I'm already looking forward to my future purchases. - Tom Domery More

Poor Customer Service While waiting in Service Area, the customers were watching TV. Suddenly the channel was changed without warning. Upon inquiry, we were told that the G While waiting in Service Area, the customers were watching TV. Suddenly the channel was changed without warning. Upon inquiry, we were told that the General Manager wanted the channel on CNN and would not change it back. What arrogance!! More

Great Service I truly appreciate their quick and quality service each time I have an appointment for my car. Edward Kosek was very friendly and it was a pleasure to I truly appreciate their quick and quality service each time I have an appointment for my car. Edward Kosek was very friendly and it was a pleasure to bring my car to them! More

Auto Service I took my car in for an oil change and everything went very smoothly. Ed Kosek answered all of my questions and made the experience very smooth and ea I took my car in for an oil change and everything went very smoothly. Ed Kosek answered all of my questions and made the experience very smooth and easy. More