Lia Hyundai Albany

very pleased Donald McLennan is friendly, courteous, and fair. He explains what needs to be done and tells you approximately how long it will take and cost. Donald McLennan is friendly, courteous, and fair. He explains what needs to be done and tells you approximately how long it will take and cost. More

Just awesome! The service reps at Lia Hyundai are all super helpful, friendly, polite and courteous. Don Mclennan in particular is always kind and efficient when I The service reps at Lia Hyundai are all super helpful, friendly, polite and courteous. Don Mclennan in particular is always kind and efficient when I bring my car in for service. He makes the extra effort to recognize me by name and by vehicle, provides timely updates via cell phone when necessary, and confirms an estimated time when my car will be available to pick up. Simply an awesome dude! As a relatively new driver with limited experience and knowledge with the technical aspects of automotive repair/service, other service reps have sometimes condescended to me, made me feel unimportant, or refused to take the time to explain suggested services to me. Don and the other reps at Lia always make sure I am well informed of the status of my vehicle and take the time not only to let me know what services they need to perform, but why they are necessary, what parts of the car they affect, and any pricing options I might have. More

Great Service. I've always been treated fair and with respect at Lia Hyundai when I bring my car in for servicing. Donald Mclennan was very helpful to me when I brou I've always been treated fair and with respect at Lia Hyundai when I bring my car in for servicing. Donald Mclennan was very helpful to me when I brought my car in on the 21st. He's friendly and honest about costs and timing of servicing I may need in the future. Chad and Chuck Richardson have also been helpful to me in the past. More

Oil change and point check. Tires rotated and balanced. Don McLennon has always been friendly and forthcoming at many of my service visits to Lia Hyundai service dept. He was also helpful during a phone cal Don McLennon has always been friendly and forthcoming at many of my service visits to Lia Hyundai service dept. He was also helpful during a phone call prior to this appt. My regular vehicle maintenance needs have always been met. More

Always make the extra effort After buying my Hyundai at another dealer and being frustrated by their lack of interest in helping address a service issue, I tried Lia Hyundai. The After buying my Hyundai at another dealer and being frustrated by their lack of interest in helping address a service issue, I tried Lia Hyundai. They solved the problem and have always been very helpful with service issues. I've been very pleased with all the service managers, but I must single out Eddie Kosek for his excellent job in working with me to solve a persistent problem. I have been very pleased with the extra effort that is always made whenever I need to go in for service. I have become a loyal customer, and as I usually see the same faces in the Service department, I must conclude that they are also doing a great job at building employee loyalty as well. More

Quick, efficient, curteous! Daryl Cross made my day! I will be back! I am in a lease 2013 Genesis, and will likely continue to lease a new AWD Genesis when the lease is comple Daryl Cross made my day! I will be back! I am in a lease 2013 Genesis, and will likely continue to lease a new AWD Genesis when the lease is completed. More

Fraudulent, Misleading & Deceptive We brought in our Sonata to have an engine replacement that was originally quoted to take a total of one week (dropped of on a Wednesday, signed work We brought in our Sonata to have an engine replacement that was originally quoted to take a total of one week (dropped of on a Wednesday, signed work order on Friday, were told we could pick up the following Thursday) and we are now THREE WEEKS out and still haven't been able to pick up our car. Not including weekend days, we are looking at a total of 17 days and counting, for a job that was suppose to total a business week. We have been given the run around by an AWFUL service person and have not had a better experience with their current service manager, Chuck. The lack of professionalism that we dealt with and are STILL dealing with at Lia Hyundai of Albany was/is astounding and unlike anything I've ever experienced. We are a family of long time Hyundai buyers that will NEVER again be buying one of their vehicles and will be trading in this vehicle just as soon as we possibly can. Do NOT go to this dealership. They are a group of liars and manipulators and will NOT offer you a fair price, feel that your time is not as valuable as yours and have a blatant disregard for you and your business. More

THANK YOU CHUCK, you are a Blessing!! Not very often do you get an opportunity to really say that you were treated totally above and beyond what you were expecting. My daughter, Leah lease Not very often do you get an opportunity to really say that you were treated totally above and beyond what you were expecting. My daughter, Leah leased a car from Mid Island Hyundai on Long Island NY. Unfortunately and probably due to where she parks it at SUNY Albany she has encountered two separate incidents where a rodent of some sort made its way into the engine compartment and ate through her wires. This unfortunately is not covered under a new car warranty even though she only had 2,000 miles on her new car. The first episode cost us $267.00 for the repair which I feel was a fair price, it was the second episode some 17 day later which bring me to the reason why I'm writing this review. The second incident was much worst then the first, there wire 5 or 6 sections of wiring that was damaged. Chuck the service manager was very sorry that this happened again, but it was no where near the repairs that his mechanic work on some 17 days ago and explained that we would have to pay for an even more extensive repair this time. He explained it to me over the phone while he had the car in his shop and I was here on Long Island. Although I was upset to have to forgo the repair cost again I gave Chuck the ok to do the repair and just try to be as fair as possible with the cost of the repair. All I can say is what happened next was something out of a play it forward, or a Christian Movie. Chuck had his guys repair all of the wiring and delivered the car back to Albany's campus and did NOT, yes did NOT bill us for this repair.Something that I was expecting to be in excess of a Few hundred dollars. So before we are so fast to judge all dealerships as being thief's, and those who take advantage of their customers, Chuck has broken the mold, as to say he went completely above and beyond what I was expecting, Thank you Chuck, thank you Lia Hyundai, you truly have been a blessing and both Leah and I publicly want to say THANK YOU. Would I recommend you to any one who needs work done to their Hyundai, you better believe it!!! Once again THANK YOU SO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Good luck trying to get your money back I purchased a car from Lia Hyundai in early 2013. Since we moved to a different location we cancelled our maintenance contract. The Lia Hyundai owes u I purchased a car from Lia Hyundai in early 2013. Since we moved to a different location we cancelled our maintenance contract. The Lia Hyundai owes us about $500 since August 2013. It seems impossible to get a refund from these people or to speak with them over phone. It has been my experience that once they sell a car and you pay them they simply ignore you. I am highly disappointed and frustrated. More

Great Assistance and Service On June 24, 2014, on the way back home I had an incident on the Highway and my 2007 Sonata required extensive repairs: radiator and condenser replacem On June 24, 2014, on the way back home I had an incident on the Highway and my 2007 Sonata required extensive repairs: radiator and condenser replacement, A/C repair, front bumper and left fog projector. We were just about 4-5 hours away from home and we suppose to return to work next day. Since we’ve called for appointment until our departure, Mr. Charles Richardson, the Assistant Service Manager, helped and guided us, under the existing conditions, to the best options for us, giving us a great support in organizing a fast repair at the top Hyundai standards. My wife and I would like to thank Mr. Charles Richardson and LIA Hyundai Albany Team for this excellent treatment, cost effective, very friendly attitude and support. Outstanding Job! Thank you. Sorin Isaila Laval, Quebec, Canada. More