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Lia Nissan of Enfield

10 Palomba dr, Enfield, Connecticut 06082
Sales: (860) 253-6827

Makes: Nissan|Service Center
 
22% Recommend

Overall Rating 2.4

11 Lifetime Reviews

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Lia Nissan of Enfield
11 Lifetime Reviews
Lia Nissan of Enfield Info
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Reason For Visit
Sales (New)

"Lia Nissan Enfield Garbage"

Not happy with them bad service come on a girl at the service desk (she working on my car)? I have called for service for my murano they never came to pick it up they never called me back then I go and they say they called all day liars at that I don't get it why buy nissans here I took it back now I'm with curry Nissan better than ever.

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Employees dealt with

all and most that girl in the service section (Girl)


Reason For Visit
Sales (Used)

"Safety is not a concern of theirs"

First off, let me say that the internet chat folks were great to work with, nice and helpful. I was looking to take the car on an extended test drive to have my mechanic look at it. The online person (Stephanie) helped me set that up, which I am glad that I did. The first light that I approached I could immediately tell that there was something wrong with the brakes. Upon breaking it sounded like I was riding on the rumble strip on the side of the highway, horrific. So I got to my mechanic (literally a friend of mine for about 15+ years, ASE certified, and highly respected amongst the many mechanics I know - I grew up at a garage that my father worked at) and didn't ay anything; he drove the car around the building and into the bay, stepped out of the car and said - "wow, there is something wrong with the brakes." He put it up on the lift; we then saw the cracked bumper shroud and as he looked at the brakes he said - "yup all four brakes are bad, pads and rotors." I press him on this and he said that the pads were down to 25%-30% and that the rotors were shot, not surface rust from sitting, but shot. So I took the car back and expressed that I would want the brakes fixed, all the way around. The sales man, John I think, was new or something and went to ask about this came back and proceeded to tell me that my mechanic didn't know what he was doing. Now, I don't blame John (because he was new) - I blame the sales management team which he kept looking at as I was expressing my concern over the safety of the vehicle. Now my previous car lasted 185K - and I had recently redone the brakes (in the Fall of 13), the rotors were pretty bad and even then they did not make the sound that this car was making. I also blame the service department for certifying this vehicle, there is no way it should have made it with brakes like that. I called my mechanic an mentioned to him that they said it was surface rust, he said "leave now. they are lying to you." I did. I truly hope that no one buys this car without getting the brakes fixed, that is just plain dangerous. I now see this business as having no integrity, care for the safety of their possible clients, or honesty (with regards to the client and to the Certified pre-owned system). Do NOT buy from this without first getting someone you trust with your life to inspect the vehicle - because that is what you are putting on the line every time you get behind the wheel of any car. Lastly, I would like to note that this is the first negative review of a dealer that I have written and I have been car hunting for about a month now.

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John


Reason For Visit
Sales (New)

"Misleading, bait and switch, bad customer service"

We were mislead by their customer service rep and sales person. We entered into a lease only to find out all the options we asked for are not included, we were clear on everything we wanted and the sales process was very rushed that we ended up with missing options...very important ones that at first glance of car you would realize they weren't there. Sales manager even admitted our sales person didn't do our sale properly but when we told them what we wanted to make up for confusion and misinformation they did nothing to help us! From the minute we signed on the dotted line we have had nothing but issues...even when we brought the car back down to the get the accessories added that we paid for on the transaction date, we were told it would take four hours... its been over two days without our car!

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alex, miguel


Reason For Visit
Sales (Used)

"I'm super happy. I went to Lia Nissan in Enfield...."

I'm super happy. I went to Lia Nissan in Enfield. Quickly, they take care of me. Matt was very nice to me. Very professional. I get out  driving my Christmas gift. A Nissan Quest. I love it. I recommend to my family and friends to visit Lia Nissan in Enfield and ask for MATT. Estoy super feliz. Visite a Lia Nissan en Enfield. Rapidamente, me atendieron. Matt fue muy lindo conmigo. Bien profesional. Sali guiando mi regalo de Navidad. Un Nissan Quest. Me encanta. Recomiendo a mis amigos y familiares visitar Lia Nissan en Enfield y preguntar por MATT.

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Matt


Reason For Visit
Sales (New)

"Mary was excellent! She took the time to listen to my..."

Mary was excellent! She took the time to listen to my needs and I felt very comfortable speaking with her. She was able to pinpoint the exact car that I was looking for. I am thrilled. The follow up after the sale was amazing. I would recommend this dealership to all my family and friends!

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mary


Reason For Visit
Sales (Used)

"The good reviews on this dealership must be coming from..."

The good reviews on this dealership must be coming from the employees. I have never met such incompetent, rude, and careless people in my entire life. Receiving the car with faulty keys, no detailing or cleaning, a broken visor mirror (it fell out into my lap), and without the complimentary gas, we started calling for help. They took 3 weeks to even meet with us and tried to get away with not fixing the mirror that fell out the 2nd day! They insisted that the poor customer service was our fault and have made sure that this buying experience was one to regret. There is nothing good I can say about this dealership. The GM, Steve, is probably one of the most inept, idiotic managers to step foot on a car lot. He continuously disrespected me in our talks and talked down to me. He has no place in this industry (or any other that interacts with the outside world).

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Employees dealt with

Steve (GM), Miguel (Sales)


Reason For Visit
Sales (Used)

"From my experience they DO NOT CARE about customers. I..."

From my experience they DO NOT CARE about customers. I bought my certified used Nissan Altima from them and since regret it. They never put it through emissions, they didn't clean it and after giving them three attempts to fix it I still have no resolution. I am washing my hands of them and will probably get pulled over in the next couple days because I'm pretty sure I'm unregistered.That's only part of my horrible experiance but they have wasted too much of my time already. Thanks Lia for making my car buying experiance a regrettable one.

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Employees dealt with

Chris Rollins and Miguel (sales manager)


Reason For Visit
Service

"they do not know how to change oil. they charge for 5..."

they do not know how to change oil. they charge for 5 qts but only use 4. i have an issue with my transmission and was lied to about a test drive that never took place. i have called the service mgr several times about this and more and just get a run around. they arent interested in fixing the problem. i rate this dealership poorly because they only kiss up to you when you want to buy something then they lie and cheat to keep you quiet afterward. i will never use lia again.

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j gray


Reason For Visit
Sales (Used)

"Service dept had to work on our car, they could not..."

Service dept had to work on our car, they could not figure out it needed a battery. My mechanic knew right away what the issue was and confirmed it by simply hooking it up to a voltmeter. Their courtesy van took my wife to work but then refused to pick her up. I had to drive 45 minutes out of my way to get her then return home to go to my night job. Had to bring to my own mechanic as Lia was unresponsive and unreliable would not test drive the car. This car was purchased from Lia and they had no interest in helping me after the sale.

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Employees dealt with

Chris Bombara


Reason For Visit
Sales (New)

"When I first started looking for a new car, I expected..."

When I first started looking for a new car, I expected the usual high-pressure environments. This was the first dealership that I have ever been to where they actually gave me space, let me look things over on my own time, but were always available to answer the questions that I had. Everyone, from the Salesman Shaheen to the GM Steve (including the gentleman who helped get me my loan), was absolutely amazing. None of them pressured me into doing anything, they gave me an excellent deal on my trade-in, and they all worked their backsides off to make certain that this was an experience that I would tell my family and friends about. Until this past month, I had always been a Toyota guy; I'm lucky that I took the opportunity to take a look at Lia. Their service is impeccable, even with my finickiness. Had I known things would have been done so well, I wouldn't have even bothered looking anywhere else.

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Employees dealt with

Shaheen (Sales), Steve (GM, I think), and a loan officer
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