First off, let me say that the internet chat folks were great to work with, nice and helpful. I was looking to take the car on an extended test drive to have my mechanic look at it. The online person (Stephanie) helped me set that up, which I am glad that I did. The first light that I approached I could immediately tell that there was something wrong with the brakes. Upon breaking it sounded like I was riding on the rumble strip on the side of the highway, horrific. So I got to my mechanic (literally a friend of mine for about 15+ years, ASE certified, and highly respected amongst the many mechanics I know - I grew up at a garage that my father worked at) and didn't ay anything; he drove the car around the building and into the bay, stepped out of the car and said - "wow, there is something wrong with the brakes." He put it up on the lift; we then saw the cracked bumper shroud and as he looked at the brakes he said - "yup all four brakes are bad, pads and rotors." I press him on this and he said that the pads were down to 25%-30% and that the rotors were shot, not surface rust from sitting, but shot.
So I took the car back and expressed that I would want the brakes fixed, all the way around. The sales man, John I think, was new or something and went to ask about this came back and proceeded to tell me that my mechanic didn't know what he was doing. Now, I don't blame John (because he was new) - I blame the sales management team which he kept looking at as I was expressing my concern over the safety of the vehicle. Now my previous car lasted 185K - and I had recently redone the brakes (in the Fall of 13), the rotors were pretty bad and even then they did not make the sound that this car was making. I also blame the service department for certifying this vehicle, there is no way it should have made it with brakes like that. I called my mechanic an mentioned to him that they said it was surface rust, he said "leave now. they are lying to you." I did.
I truly hope that no one buys this car without getting the brakes fixed, that is just plain dangerous. I now see this business as having no integrity, care for the safety of their possible clients, or honesty (with regards to the client and to the Certified pre-owned system).
Do NOT buy from this without first getting someone you trust with your life to inspect the vehicle - because that is what you are putting on the line every time you get behind the wheel of any car.
Lastly, I would like to note that this is the first negative review of a dealer that I have written and I have been car hunting for about a month now.
I Recommend This Dealer:
Did you find this review helpful?