My experience with Liberty Ford from the moment I walked in was pleasant. Brian took great care of me, and being a visitor from out of state, was conscious of my time. I test drove a great truck and came back two days later to purchase. When that time came, Reggie a sales associate taking over for Brian on his day off was no-bull - straight-to-the-point and got me a great deal on the truck and on my trade - again-without playing games.
When it was time for financing - I was called into the room with Chris Bogar - a very friendly guy who was aiming to provide me with bumper to bumper service - 3 years, 60k miles - for what he claimed was only 11-ish dollars more than my monthly payment - something he had stretched from 72 months to 75 months to make work - and i was ok with that
He had tacked on 3300 dollars to my loan amount to cover this service- but let me know that despite that large amount -which works out to 44 dollars per month, my payment for the warranty would only be 11 dollars more a month over the span of my loan - I took the deal, as it seemed stupid not to - i mean 11 bucks more a month seamed very reasonable to cover everything.
After a little bit of thought on the drive home, I decided that paying interest on the 3300 dollars for the length of my loan wasn't worth the warranty to me, despite the deal, and I went back to cancel it.
Cancelation was simple and easy - management worked with me and wrote up a new statement ....then I checked the monthly payment WITHOUT the warranty.
My payment had gone down the full 40+ dollars monthly over a 72 month term, not 11 dollars like Chris had told me it would be over 75 months - I felt cheated and lied to.
The entire reason I took the warranty in the first place was because of the great deal Chris told me I was getting.
I can't help but feel uneasy about my experience with the finance department. There may be something that I am missing here - but I feel like the math didn't add up. Had my payment gone down the 11 dollars after the warranty was cancelled - which is what I was told, I wouldn't have thought twice - but thankfully I cancelled the warranty and saved myself 3 months of extra financing and roughly 40 bucks monthly - not 11.
I recommend Liberty Ford's sales staff and management - but be weary of the warranties and how they factor in - check your monthly payments before and after and make sure that they are consistent with what you are being sold and told.