"This dealership did not honor commitments. Sales and..." Sarah_Clark 3/17/2014 3:52:09 PM Reason For Visit: Sales (Used) I Recommend This Dealer: No Employee(s) Dealt With: will not disclose - sales management team Customer Service: N/A Quality of Work: N/A Friendliness: N/A Overall Experience: 1 Pricing: N/A Overall Score: 1.0 My Review Of Lighthouse Automotive Buick GMC: This dealership did not honor commitments. Sales and sales management need to come up with a policy so that cars aren't sold out from under customers! This has happened twice to me now. In March 2014, I called ahead to schedule a test drive and the sales rep didn't have the time of day due to working multiple people at the same time. I sat in the waiting area repeatedly waiting for sales rep responses. After verbal and written proof of interest in the car, the sales force needed to check with general management to "okay" getting the car checked out by my mechanic next business day. After more waiting, I wrote down my name and number so the rep could call me back since they were busy attending to other customers simultaneously. I was called after sales hours by sales rep only to be told someone put cash down to hold the same car after my appointment and discussions. I was not consulted or notified that I could put cash down to hold the car. I was not notified until after hours that the car was now sold to someone else after my verbal and written proof of interest. I am extremely disappointed in sales management and general management for letting this happen. This is not acceptable. Customers should come first. Where is your customer loyalty? This is coming from someone that thought Lighthouse’s service department was top notch...you clearly have some work to do in the Sales Department! Didn't purchase a vehicle since car was sold out from under me... Was this review helpful to you? 0 Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Lighthouse Automotive Buick GMCAdded: 3/26/2014 8:48:01 AMSarah: As we communicated privately, we are so sorry that this happened. We are doing our best to serve everyone fairly and honestly. We hope you will give us an opportunity again when we have a vehicle that fits your needs. Thanks for continuing to trust our service department for your repair needs.Everyone else reading: Unfortunately we had a very specific vehicle that 4 different customers all wanted at the same time. It is sometimes impossible to make all 4 customers happy. We try to be fair to everyone involved. We do our best to communicate all the variables every time. And by the way, we wish we had 3 more of that hard to find car. Thanks for reading.