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Lipton Toyota - Service Center
Fort Lauderdale, FL
2,130 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,131 Reviews of Lipton Toyota - Service Center
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Verified Customer
July 28, 2025
On July 25 I brought in my hybrid Highlander for 4 new tires at 7:30am. I was told my vehicles service would be completed in 2 hours. At 9:25, I politely asked how much longer my Highlander would be. The tires at 7:30am. I was told my vehicles service would be completed in 2 hours. At 9:25, I politely asked how much longer my Highlander would be. The assistant service manager said we are running 30 minutes behind. After another 45 mins my vehicle was still not completed. I asked how much longer he said 15 more mins. After almost another 30 minutes my car was all set. I had informed the service department I had two appointments I needed to go to. He did offer the shuttle but I could not come back later the afternoon to pick up my car so I declined it. I was at the dealership over 3 hours when I was told 2 hours. I was very upset with tears in my eyes. No one apologized. I called and left the GM a message to call me back. He had not returned my call. I understand how busy he is. I called again at 5:15. Jwan called me back. She was extremely rude and unpleasant. I was trying to explained to her what happened. However she kept interrupting me. All I wanted her to do was listen to my story and respond with an apology and say we will try to be more transparent with the length of the appointment times. Jwan lacked compassion and respect. She thought I was talking negatively about the service department but I was not. I also told her I have never had a problem with service until this appointment and how nice everyone. She should NOT be interacting with clients. She’s going to cost the dealership business More
by jborash
Employees Worked With
July 27, 2025
Why is there so much litter in the car drop off area? Why is there so much litter on the front lawn of the Toyota complex, especially across from the car wash? Why is there so much litter on the front lawn of the Toyota complex, especially across from the car wash? More
by brutusln
Employees Worked With
Bill
July 26, 2025
I did 2 separate appointments. One scheduled and one walk-in. Both were smooth and easy accommodations. Everyone was helpful and friendly. Will make this place my regular Toyota se One scheduled and one walk-in. Both were smooth and easy accommodations. Everyone was helpful and friendly. Will make this place my regular Toyota service location. More
by moraymund
Employees Worked With
Trevor
July 23, 2025
Bob’s amazing! Very knowledgeable, great customer service and so responsive to your concerns. Great hire on Lipton’s behalf, he’s an excellent ambassador for your b Very knowledgeable, great customer service and so responsive to your concerns. Great hire on Lipton’s behalf, he’s an excellent ambassador for your brand! More
by jgrahamscrna
Employees Worked With
Bob Stanisich
July 21, 2025
2-1/2 hrs. is too long to wait for a tire rotation & oil change, despite us having an appt. My husband was waiting at your location, yet I kept getting texts & is too long to wait for a tire rotation & oil change, despite us having an appt. My husband was waiting at your location, yet I kept getting texts & email messages while I was at work. More
by CrombieMom
Employees Worked With
July 21, 2025
The Wrong tires were put on my truck. I had to go back a second time because I was the one that caught the error. They installed the correct tires but Then the service manager didn’t wan I had to go back a second time because I was the one that caught the error. They installed the correct tires but Then the service manager didn’t want to give me a secondary alignment That I had already paid for. More
by jaymesd78
Employees Worked With
July 20, 2025
The people are very pleasant and the service was quick. The employee who received me at the door even came to find me when the car was ready. The employee who received me at the door even came to find me when the car was ready. More
by mjskinner47
Employees Worked With
July 20, 2025
Good people, Bob gets me in with minimal notice for service calls. Nice facility and free donuts help. They offer a shuttle home for free, no charge. service calls. Nice facility and free donuts help. They offer a shuttle home for free, no charge. More
by JERRYW115
Employees Worked With
Bob Stanich
