Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe
Santa Fe, NM
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Service department is incompetent. Took my vehicle in for a radio that was functioning but cutting in & out when the USB port was utilized. Vehicle's radio was returned broken and ino Took my vehicle in for a radio that was functioning but cutting in & out when the USB port was utilized. Vehicle's radio was returned broken and inoperable. Contacted the dealership and corporate office which markets "Lithia Cares" campaign. Waste of time. When asked what I hoped to achieve, I communicated I would like my radio back to the state it was in when I brought the vehicle in for service. Due to the particular part not covered under extended warranty, the Lithia organization will not assist. . I just want my radio back to the state it was. Nothing more. Where is the humanity and decency? If I borrow a neighbors item and then return it broken, is that acceptable? This type of "money" before humanity business model has got to stop. Do the right thing!!! Communication was poor at best from the service department. It took 2 weeks for them to return my vehicle with the radio broken. More
Terrible communication and vehicle problems. I purchased a used car just over a week ago from Lithia with a 60 day dealer guarantee. Within 1 day of purchase the check engine and other warning l I purchased a used car just over a week ago from Lithia with a 60 day dealer guarantee. Within 1 day of purchase the check engine and other warning lights had come on. Brought my car to the Lithia service department who agreed to take a look. This was a week ago, and since then the service department have not contacted me. When I called them, they said they had sent the car to another dealer down the road. Lithia are not giving me any information about when I can get my car back. When I called the other dealer, they said they quoted Lithia 2 weeks before the car can be even be looked at, let alone fixed. Meanwhile I have no car and Lithia are refusing me a hire vehicle. I had the car for *one day* before it went wrong! More
it didn't start off well. .i went in on a day my Service advisor was off so i got no help. Once Victor was back he took care of my issue and managed to squeeze me in. even tho .i went in on a day my Service advisor was off so i got no help. Once Victor was back he took care of my issue and managed to squeeze me in. even though they were booked for a month out.. Victor worked very hard to get my Compass repaired and back to me ..He knew it was my only vehicle.. Parts were delayed ..but he let me know the status each day and i was able to get ahold of him when i needed to.. More
They are very unprofessional, unorganized, and rude. No communication whatsoever. Never again will I take my vehicle to this dealership for maintenance. No communication whatsoever. Never again will I take my vehicle to this dealership for maintenance. More
Absolutely terrible. Spoke to the parts people and got shafted. My alignment was was made worse, wobbling wheels, parts won’t refund, and on and on. The GM was saying “so Spoke to the parts people and got shafted. My alignment was was made worse, wobbling wheels, parts won’t refund, and on and on. The GM was saying “sorry about your luck” kinda guy. I had even gotten the OK from my wife to have a look at their new Jeeps and maybe purchase one. No input or consideration on how they were going to help me. Out 900$ and am taking my truck to a different place. I will never purchase a vehicle from this dealer. Even after discussing that with them, they still didn’t give a xxxx. $900 rather than keep a customer that spends a lot on trucks every other year. I even told them I’d go check out Toyota. They said “oh well”. WOW. I’d go out of state before I go to Lithia Dodge-Jeep-Ram of Santa Fe ever again.The owner must be out a ton O sales from the don’t give a xxxx attitude of their staff and GM. More
Lithia Santa Fe is a SCAM do not buy from this dealership. I was sold a 63,000 Jeep Grand Cherokee Overland that hardly works. Dealership washed their hands with my money and will not return my ca dealership. I was sold a 63,000 Jeep Grand Cherokee Overland that hardly works. Dealership washed their hands with my money and will not return my car. Car is only three months old. Manager was going to trade my car out only to find out I would loose my down payment and my equity on the car I initially traded in. I was not trading in my vehicle for pleasure. I was trading it in because car does not work. 63,000 dollars worth of SCAM!!!!!! I was trying to be patient and was willing to work with them to help me out but all they want is money and careless if your car works or not. LITHIA you've done me so wrong and I will make sure people are aware of your ugly money hungry deals. SERVICE TEAM: You guys are amazing and are the only ones who showed interest. I will not mention names because you already know who you are and I am as well. More
Met with Mark Naranjo to test drive a Jeep Mojave. Told him that it was significantly low on gas. We then had to drive to a gas station and sat at the pump for 20 minutes waiting for Mark to return to Told him that it was significantly low on gas. We then had to drive to a gas station and sat at the pump for 20 minutes waiting for Mark to return to the vehicle. At that point we had decided we would rather test drive a Willy’s. He was instant that we continue our test drive with the Mojave, without filling up with gas, so we did. On our return back to the dealership, we ran out of gas! A quarter of a mile away from the dealership Mark says to leave the vehicle and that we’ll walk back to the dealership. As we’re walking back, uphill, he starts asking about credit scores. Then flat out tells us that because of our scores that we will not qualify for a loan at all (credit score not that terrible!). This was an extremely uncomfortable situation and could’ve been completely avoidable. I would not recommend this salesman to anyone! More
Lithia and their employees are coached to lie , they offer poor service. The service department manager is without a doubt a forgetful man that is not capable of running his department. Management wi offer poor service. The service department manager is without a doubt a forgetful man that is not capable of running his department. Management will sell you a car but will not take care of your needs through service. I had worked with service only to ignored and offered a shuttle ride, explaining to them that I am not local to Santa Fe and I use my truck for work. On a shuttle with ATM parts and tools, how does that look pulling up to a bank. More