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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,272 Reviews

2,272 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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November 20, 2023

Took my car in for a tire change, they broke the seat belt and are forcing me to pay for their mistake. I can't get my car out of the dealership because it's a safety issue. More

by Alimsohi.ms
Recommend Dealer
No
Employees Worked With
Dana silva
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Nov 23, 2023 -

Lithia Chrysler Jeep of Reno responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 20, 2023

People are very great and knowledgeable, will always come here to buy a car this place is great More

by TRENT_NELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Donlevy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Lithia Chrysler Jeep of Reno responded

Trent, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 19, 2023

Came in without appointment -urgently needing new battery - current battery needing jump to start for 2 mornings. Squeezed me in - thank goodness 👍 More

by wholehog317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

November 19, 2023

Very polite and quick ! They are very polite and quick when it comes to getting customers in and out. More

by wilsonprincess6
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Nov 19, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for your kind review. We value efficiency here at Lithia Chrysler Jeep of Reno and we're glad your experience reflected that.

November 19, 2023

Very efficient! Very pleased with everything! Very nice people in all divisions. Explaining everything that needs to be done. More

by BRET.RUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

November 18, 2023

All staff is attentive, friendly and professional. The shop atmosphere is really comfortable and inviting. More

by DCSDIRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Owings, Nick Christenhusz
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Nov 18, 2023 -

Lithia Chrysler Jeep of Reno responded

It's a pleasure to hear your positive feedback regarding our staff and the ambiance at Lithia Chrysler Jeep of Reno. Thank you for your remarks and high rating.

November 18, 2023

Charles was very helpful! He was fast to call me. I was very impressed with how fast my Jeep was fixed. More

by nnruppert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your feedback about how timely and helpful our team was in getting your Jeep cared for. Charles as well as everyone here at Lithia Chrysler Jeep of Reno strives for such service. Thank you!

November 18, 2023

Would like to have my veh. Retuned in the same clean condition it was received, at least hose off the dirt from sitting out side at your facility. More

by vpc-hac.patches
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben (works in service department )
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Nov 18, 2023 -

Lithia Chrysler Jeep of Reno responded

Appreciate your feedback regarding the condition of your vehicle post-service. At Lithia Chrysler Jeep of Reno, we will review our cleanup processes accordingly. Your input helps us to enhance our service quality continuously.

November 17, 2023

Polite efficient and ontime for the scheduled oil change and tire rotation. Wished 1 more step would have been performed and that was checking the air in the tires. Overall, very satisfied More

by ricksylvestri
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Nov 17, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for trusting Lithia Chrysler Jeep of Reno with your oil change and tire rotation. We're pleased to hear of your satisfaction, and will further improve on checking the air in the tires. Your feedback is very important to us.

November 17, 2023

Clean, neat and organized, the staff is very polite and full of information. The restroom is very clean and the refreshment bar has a very well equipped selection of items to choose from. More

by rbyrns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Phearson
Report | Print
Nov 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback about our facilities and staff at Lithia Chrysler Jeep of Reno. Your acknowledgment of the cleanliness and the quality setup at our refreshment bar is sincerely valued. Thank you for noticing!

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