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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,274 Reviews

2,274 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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November 17, 2023

Polite efficient and ontime for the scheduled oil change and tire rotation. Wished 1 more step would have been performed and that was checking the air in the tires. Overall, very satisfied More

by ricksylvestri
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Nov 17, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for trusting Lithia Chrysler Jeep of Reno with your oil change and tire rotation. We're pleased to hear of your satisfaction, and will further improve on checking the air in the tires. Your feedback is very important to us.

November 17, 2023

Clean, neat and organized, the staff is very polite and full of information. The restroom is very clean and the refreshment bar has a very well equipped selection of items to choose from. More

by rbyrns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Phearson
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Nov 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback about our facilities and staff at Lithia Chrysler Jeep of Reno. Your acknowledgment of the cleanliness and the quality setup at our refreshment bar is sincerely valued. Thank you for noticing!

November 17, 2023

Sales process and experience was frustrating. . Finance Mgr is excellent. Communication issues related to the delivery created friction. More

by BOGEYMAHAN
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Christopher Hawthorne, sales and his manager never was introduced which was very impersonal. . Finance Mgr, Brian should be leading Sales Team.
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Nov 18, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, Your feedback is important to us here at Lithia Chrysler Jeep of Reno. When given the chance, we would like to learn more about your overall experience and the level of communication you received from our Sales Team during your recent visit. Will you please send us your preferred contact information? Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

November 17, 2023

Very easy experience It was done on time. The staff were friendly and courteous. More

by barryrosenthal
Recommend Dealer
Yes
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Nov 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We're grateful for your acknowledgement of our punctuality and courtesy at Lithia Chrysler Jeep of Reno. Your experience reflects the service we aim to provide, thank you.

November 17, 2023

As always the service was great. Jarod is always so nice & friendly & competent. We are always satisfied with your dept. More

by ksharpe3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarod
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Nov 17, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for recognizing our team's dedication to great service. We're pleased to hear that you appreciate Jarod's friendliness and competence from Lithia Chrysler Jeep of Reno's department as well.

November 17, 2023

I have my Ford F250 serviced there - the customer service is outstanding Fast & efficient More

by AJBERRIEN
Recommend Dealer
Yes
Employees Worked With
Jared - advisor
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Nov 18, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your generous rating about our efficient service for your Ford F250 at Lithia Chrysler Jeep of Reno. Your positive feedback is welcome anytime. Thank you and drive safely!

November 17, 2023

Tony is a man of his word and Jared was very knowledgeable. Overall great service. More

by m.uribe
Recommend Dealer
Yes
Employees Worked With
Tony Moore and Jared Phearson
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Nov 18, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate the kind words about our staff at Lithia Chrysler Jeep of Reno and their knowledge base. Thank you for sharing your positive service experience.

November 17, 2023

I felt valued as a customer with the prompt and friendly service. I enjoy the facilities of the dealership and my wait time was very short More

by Stevesheree
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Nov 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive remarks about our prompt service and facilities at Lithia Chrysler Jeep of Reno. Your feedback is vital to us, thank you for taking the time.

November 17, 2023

Outstanding customer service! ! Highly recommend to others needing service. Notable mention to service manager Tony Seibert More

by nvneuro09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We're appreciative of your kind words about the customer service and our service manager. Thank you for recommending Lithia Chrysler Jeep of Reno, it truly means a lot to us.

November 17, 2023

Very skilled and knowledgeable technicians with very helpful support staff. Overall the best dealership I have experienced. More

by Kirk45acp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback about the expertise of our technicians and the support staff at Lithia Chrysler Jeep of Reno. Thank you for recognizing us as your top dealership choice.

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