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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
4,013 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,013 reviews

May 17, 2025

Luke was great and really helped us out buying our first vehicle, but the company had promised to send us all of the documents we had signed via email and we have yet to receive any of them a month later ev More

by BRIBURCH191
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Lithia Hyundai of Reno responded

Ms. Burch, Please accept my humble apology for your less-than-stellar experience with the sales department. While we appreciate the kind words about Luke, I apologize on behalf of the management staff for falling short of your expectations and failing to get your documents to you as promised. I just left you a voicemail and sent you a text. I've got a message into my team to get those documents over to you if they haven not already sent them. I will follow up again once my team confirms they have been sent. We value our customers above all, and my goal is to keep our business relationship strong. I can be reached via the email or phone number below, or by replying to the number I called you from at 3:41 today. Respectfully yours, Scott Robert Customer Service Manager Lithia Hyundai of Reno SRobert@lithia.com 775-446-5334

May 16, 2025

Very helpful until they received payment & then gave me the silent treatment, when I finally received the pickup there was 3 miles till empty on fuel . Did have a broken belt on a tire & neither the sunroo More

by SCOTTBYKONEN
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Tony Roach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

Lithia Hyundai of Reno responded

Scott, I'm sorry to hear about your experience and the issues with your pickup. We strive for transparency and quality in our vehicles. Please reach out when you have a moment; I'd like to discuss this further and explore available options. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

May 14, 2025

Good and bad. Lucas is awesome. Service department needs work. Communication with them is terrible More

by CKRAEMER90
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas Bragg
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May 19, 2025 -

Lithia Hyundai of Reno responded

Hello, Thank you for providing us with your feedback. It is unfortunate that you did not completely enjoy your visit to our store. We will be sure to address the communication issues with our team. If you are still seeking support, please contact me directly. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

May 14, 2025

I always get good quick service from lithia, hyundai I would recommend them to most of my friends More

by RSOCCER18
Recommend Dealer
Yes
Employees Worked With
Artillio
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May 16, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review! We are thrilled to have earned your recommendation.

May 12, 2025

The back and forth to get the final price is annoying. Response time. The dmv thing was supposed to come in the mail did not. More

by KPREDWOOD
Recommend Dealer
No
Employees Worked With
Alex
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May 13, 2025 -

Lithia Hyundai of Reno responded

Mrs. P, Please accept our apology for the inconvenience you experienced with the pricing process and DMV paperwork. We strive to provide clear communication, so it's disappointing to hear about these issues. I called but was unable to leave a message. Please reach out to me at your earliest convenience so we can ensure everything is resolved promptly. Thank you, Scott Robert Customer Relations Manager 775-446-5334 srobert@lithia.com

May 10, 2025

Thank you very much, I appreciate it. Thank you for the Bluetooth, A lot of work. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Clark
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May 12, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support and hope to serve you again soon!

May 10, 2025

The dealership was clean amd quiet. The sales people were ready to help when we needed them and gave us the space we needed to look at cars without feeling pressured. More

by MRS.MHANSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

Lithia Hyundai of Reno responded

MRS.MHANSON, we're delighted to hear that you had a pleasant experience at Lithia Hyundai of Reno. Our team strives to provide a comfortable and pressure-free environment for our customers. Thanks for the kind words!

May 10, 2025

HE IS THE MAN WITH THE PLAN TO GET YOUR HYUNDAI DONE RIGHT! NO WONDER THIS DUDE WON EMPLOYEE OF THE MONTH LIKE HE WAS SPONGEBOB AT THE KRUSTY CRAB.????SERVE EM' UP BROTHA! More

by CXERHARD
Recommend Dealer
Yes
Employees Worked With
Attilio Ravo
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May 12, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear about your fantastic experience at Lithia Hyundai of Reno! It's great knowing our team is making such a positive impact. Thanks for the fun and enthusiastic review!

May 09, 2025

My experience was satisfactory and I am happy with my purchase. I would buy a vehicle from them again in the future. More

by yanez
Recommend Dealer
Yes
Employees Worked With
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Costello
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May 12, 2025 -

Lithia Hyundai of Reno responded

Yanez, we're delighted to hear that you're happy with your purchase at Lithia Hyundai of Reno! We look forward to assisting you again in the future.

May 09, 2025

Not happy with the managers when they gave me a different car than the one I ordered and paid for up front, and didn’t tell me More

by NVBASQUE
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Steve Leveille
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

Lithia Hyundai of Reno responded

Ms. B, Please accept my apology for the confusion we created during your purchase. When we don't have the exact car you want in stock, thankfully we can arrange a trade between dealers. Usually those trades go off without a hitch, but sometimes there are challenges we need to work through, and we need to do a better job of communicating that to you, and aligning your expectations beforehand. As I stated on our call, we should have absolutely done a better job of communicating what was going on to Chris, who could have communicated that to you. This experience has been a learning lesson for us, and in response, we have changed how we proceed forward by including the salesperson in the process of acquiring the vehicle, so they can better communicate with our customers. Please accept our humble apology for any inconvenience we may have caused you. And thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. Respectfully yours, Wes Wilson General Sales Manager Lithia Hyundai of Reno (775) 446-6630 WesWilson@Lithia.com

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