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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,720 Reviews

1,720 Reviews of Lithia Hyundai of Reno - Service Center

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May 01, 2024

Everytime I've gone to this dealership, they are always trying to get more money out of me. They prices are overpriced compared to other dealers. Will not be coming back. More

by Rocketsmom
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 30, 2024

Great so far when it comes to service. Lifetime oil change is definitely a must. But the sales time definitely try to super low-ball the cost of the vehicle when buying back. More

by BADSHAH_GDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Franceschini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Lithia Hyundai of Reno responded

We appreciate your feedback! It's great to know you're enjoying our lifetime oil change service at Lithia Hyundai of Reno. We always aim for transparency in all transactions, and we'll take note of your comment about the buyback process. Should you have any additional questions, please feel free to give us a call.

Helpful
April 30, 2024

The staff here is fantastic and very friendly plus being most helpful I would highly recommend them to friends More

by Paul piano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Lithia Hyundai of Reno responded

Hello there, Paul! We are thrilled to learn about your positive interactions with our team. We will surely provide anyone you send our way with excellent service. Should you need anything else, please reach out to the friendly team at Lithia Hyundai of Reno!

Helpful
April 28, 2024

I absolutely love this dealership. If I could buy all my cars from here I would. The courtesy, honesty, consideration and politeness. All of these wrapped in a package just make this p More

by Oakland98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Lithia Hyundai of Reno responded

We're over the moon to know you had such a positive experience at Lithia Hyundai of Reno! We strive for honesty, courtesy and great service. Thanks so much for your kind words - we look forward to helping with all your future car needs!

Helpful
April 27, 2024

They greeted me immediately. Arranged for a shuttle. And texted me when was cat was completed. More

by Anneauld2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
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Apr 29, 2024 -

Lithia Hyundai of Reno responded

Hi Anne! We are happy to see that you were happy with the service and communication provided by our team at Lithia Hyundai of Reno. Until next time, safe travels!

Helpful
April 23, 2024

The customer service rep Ryan is incompetent and sleezy. Tried to force me to sign paperwork to pay for something that was clearly covered under warranted and acted like he didn’t know what warranty I had e More

by jordanpasley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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Apr 25, 2024 -

Lithia Hyundai of Reno responded

Jordan, It's important that all of our customers feel respected and well-informed during their interactions with us. We'd like the opportunity to look into this further for you. Please reach out at your convenience. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

Helpful
April 21, 2024

The dealership as a whole is great, but not of the staffing is the most helpful. Soon as you figure out who’s willing to help things become a lot easier for you as a car owner! More

by AUBRIEBACHER2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Franceschini
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Lithia Hyundai of Reno responded

Aubrie, We appreciate your feedback and are glad to know that you find our dealership great overall. We're sorry, however, if some of the staff didn't meet your expectations in terms of helpfulness. We have a high amount of confidence in our team, but will use this as an opportunity to improve. If there's anything else you'd like to discuss or any further assistance needed, please don't hesitate to reach out! Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

Helpful
April 20, 2024

It was a good experince theay took care of all my needs and on time with every thing More

by J.ARVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Lithia Hyundai of Reno responded

Thank you for leaving us with these kind words. Come see the Lithia Hyundai of Reno team again soon!

Helpful
April 20, 2024

So far okay with this dealership. Do with the service tech would not leave greasy finger prints inside the vehicle. More

by JTANDCARLA
Workmanship
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Dunham
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Apr 22, 2024 -

Lithia Hyundai of Reno responded

Hi JT and Carla, thanks for your feedback. We apologize for any left over mess in your vehicle - that's not the standard we aim for at Lithia Hyundai of Reno. Your comments will be passed along in order to help us improve. Please reach out if we can be of further assistance.

Helpful
April 18, 2024

They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Franceschini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

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