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Lithia Hyundai of Reno

Reno, NV

4.3
4,023 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,023 reviews

October 21, 2024

Gave me a horrible deal that was overpriced in every way. Received denial notices from various banks and credit unions NOT because of my good credit or great debt to income ratio—I was declined due to it bei More

by GPASH2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for sharing your feedback with us. We're sorry to hear about the challenges you faced during your experience at Lithia Hyundai of Reno. Your comments are important, and we'll use them to improve our services moving forward. If there's anything further we can do, please let us know! Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

October 19, 2024

We had the opportunity to work with Levi here and he was fantastic! He worked for us through the whole experience and wanted to make sure we had the best deal for the car. He was transparent on the car pric More

by erinOZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Lithia Hyundai of Reno responded

It's wonderful to hear that Levi provided such a fantastic experience at Lithia Hyundai of Reno! We're glad he was able to assist you in finding the best deal and made everything transparent. Thank you for recommending him, and enjoy your new car!

October 17, 2024

Friendly staff willing to help and answer questions. The dealership is clean and offers coffee and snacks. More

by BEVERLY.NANNA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha
Oct 22, 2024 -

Lithia Hyundai of Reno responded

Beverly, we're delighted to hear you enjoyed the friendly atmosphere and amenities at Lithia Hyundai of Reno. Thanks for sharing your experience with us!

October 16, 2024

Hard push by a salesman to show & sell another car while we were waiting. Luke. Unfortunately, we were uncomfortable w/ his approach. Lance was awesome. We were traveling & stopped in w/o an appt. Lance fit More

by PABOUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with us at Lithia Hyundai of Reno. We're glad to hear that Lance was able to accommodate you and make your visit a positive one, even without an appointment. We appreciate the feedback on our sales approach and will use it as an opportunity for improvement!

October 13, 2024

Had a great experience Lance was always professional and had great service thank you for the service and professionalism. More

by DANIEL.TEAM19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Lithia Hyundai of Reno responded

Daniel, we're delighted to hear that Lance provided you with professional service at Lithia Hyundai of Reno. Thank you for sharing your experience!

October 13, 2024

We weren't pressured, but shown a product and informed about its' capabilities and functions. More

by JOYCEBROWNOLZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review! Enjoy your new ride!

October 12, 2024

Here’s a sample review for a car dealership: “I recently purchased a vehicle from Lithia of Reno and the experience was outstanding from start to finish! The staff was friendly, knowledgeable, and More

by ALIAKSEI VANIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Dayton
Oct 14, 2024 -

Lithia Hyundai of Reno responded

Aliaksei, we're delighted to hear that your experience at Lithia Hyundai of Reno was outstanding! Our team is dedicated to providing a stress-free and transparent process. Thank you for recommending us, and enjoy your new vehicle!

October 11, 2024

Car salesman, David was highly inappropriate. Asked called his stepdaughter a pain in the xxx, asked if I knew someone who killed themselves while in high school, said he was paid so poorly that More

by OLIVESCHILLO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz
Oct 15, 2024 -

Lithia Hyundai of Reno responded

Oliveschillo, I'm truly sorry to hear about your uncomfortable experience. This behavior is not acceptable and doesn't align with our standards of professionalism. We take this feedback seriously and would like the opportunity to address it directly. Please feel free to reach out at your convenience so we can discuss further steps. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

October 11, 2024

This showroom was very clean and well organized. Our sales men, David, new everything about the car we were looking at. He made it very easy for us to decide which model we preferred. More

by ESCAPELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz
Oct 14, 2024 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with us! We're delighted to hear that David and the team at Lithia Hyundai of Reno made your visit enjoyable and informative. Enjoy driving your new car!

October 10, 2024

Very efficient and helpful staff. They are quick and communicative about all aspects of the service. More

by JWORD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you enjoyed our helpful staff. Stop by and see us again soon.

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