Lithia Hyundai of Reno

Lithia Hyundai Reno We have purchased multiple cars, both new and used, from Lithia Hyundai Reno. We have dealt with multiple sales people and all have been very understa We have purchased multiple cars, both new and used, from Lithia Hyundai Reno. We have dealt with multiple sales people and all have been very understanding and supportive of our needs and wishes regarding vehicles. The service department has always provided excellent and timely service. More

Service Center Not only did they perform the service requested satisfactory but they informed me of a nail in one of my tires which they repaired free of charge. Tha Not only did they perform the service requested satisfactory but they informed me of a nail in one of my tires which they repaired free of charge. Thanks & I'll be back again.. Lance keep me informed of the progress as it went along. More

time Waiting for the finance person, was longer than expected. All else was ok. That was my most issue. Spent about 3 hours there. All employees were co Waiting for the finance person, was longer than expected. All else was ok. That was my most issue. Spent about 3 hours there. All employees were cordial, friendly and always trying to help. More

Kelly Dahl's experience I was very pleased with my experience! Richard went above and beyond by traveling to my home to retrieve the car I was trading in! I was very pleased with my experience! Richard went above and beyond by traveling to my home to retrieve the car I was trading in! More

Great Dealership to deal with as they seam to want to sell you a car and not just let you just drive away and never to see you again,like Reno Dodge. to deal with as they seam to want to sell you a car and not just let you just drive away and never to see you again,like Reno Dodge. More

Fred's Tucson I have purchased three cars from Lithia, every time I was treated well, on the first purchase the salesman picked the car up form another dealer and d I have purchased three cars from Lithia, every time I was treated well, on the first purchase the salesman picked the car up form another dealer and delivered it to me. More

McCall Ali Provided great customer service and worked with us to get the best vehicle possible. David in finance explained everything completely. They were a Ali Provided great customer service and worked with us to get the best vehicle possible. David in finance explained everything completely. They were all great and we love our car. More

new car buyer excelent car,i would have liked a different color but none avail.for the sonata se. at the time of purches cant remember the salesman mame but did an excelent car,i would have liked a different color but none avail.for the sonata se. at the time of purches cant remember the salesman mame but did an excelent job. More

Great Service Carlo work hard to get me into a tight schedule for service on my 2017 Santa Fe Sport,as my daughter and I were heading to California for the weekend Carlo work hard to get me into a tight schedule for service on my 2017 Santa Fe Sport,as my daughter and I were heading to California for the weekend. Jj in the sales team helped get my service reminders and Blue link set .Great work. More

NIGHTMARE Where do I begin... I had found a 2016 Ford Focus on Truecar.com, it was a great deal. The only problem was the dealership I had to buy it from. First Where do I begin... I had found a 2016 Ford Focus on Truecar.com, it was a great deal. The only problem was the dealership I had to buy it from. First, I set up an appointment and it was confirmed on the phone for a Monday about a week in advance. When I showed up nobody's was ready for me and Chris, the salesman who was supposed to sell me my car wasn't even there. They frantically pulled the car I was purchasing around and it was covered in dirt. Chris, had assured me before I showed up that the car would be detailed, filled up with gas, that the oil would be changed, and all of the fluids checked. They were completely unorganized and I had to sit there for 4 HOURS until anybody even gave me any news about what the next step in the process was. After another 2 hours of the jumbling around having me sit an office they finally got me out of there with the car. The whole time I stayed relax and understanding about there incompetence. They washed the car and filled it with gas only after I had asked numerous times. Unfortunately, I assumed that they at least changed the oil and topped off the fluids... the next day I left to go to California. On my way over the pass my engine starting overheating and I had to pull of to the side of the road. I checked the engine which was steaming hot and the reservoir which holds antifreeze was completely empty (Antifreeze is what cools the engine). This could of been potentially very dangerous and could cause problems down the road with my car. I filled it up with antifreeze after I walked to the closest corner store which was a mile away because I didn't want to further harm my engine. Now let's fast forward to a week later. I was already upset and was planning on filing a complaint and just letting it be... but then my service light comes on and says the I need an oil change... are you kidding me? They didn't do anything that they had originally promised me and could of caused me harm and probably will hurt me financially in the future. They showed me 0 respect and it was the worst customer service I've ever encountered and I am not exaggerating. I am currently talking to a lawyer who has informed me that there are specific standards that every dealership has to meet when selling the car like making sure that at the very least the oil is changed. PLEASE IF YOU ARE PLANNING ON BUYING A CAR PLEASE GO WITH ANOTHER DEALERSHIP! It will save you from a nightmare. Thanks for reading. More