Lithia Nissan of Bend

Salesman Paul Avila made buying my vehicle an excellent experience and is definitely the best salesman I have had the pleasure of dealing with! experience and is definitely the best salesman I have had the pleasure of dealing with! More

David Moore exceeded expectations as a sales person…knowledgeable and respectful in our dealings. I was happy with the quality of car I purchased. person…knowledgeable and respectful in our dealings. I was happy with the quality of car I purchased. More

Everyone knows purchasing a car can be a long day, but luckily with David Moore, it was painless. He is a true profession and provides amazing service. Thank you! luckily with David Moore, it was painless. He is a true profession and provides amazing service. Thank you! More

David Moore always comes to the rescue when I have car issues. So glad he works at this location. As usual, he is a true professional and always comes through when I need help. Thanks David for always bei issues. So glad he works at this location. As usual, he is a true professional and always comes through when I need help. Thanks David for always being available at a moment's notice and for your quick response times... More

David Moore at Nissan made my buying experience amazing. He’s was super helpful and knowledgeable. Felt like I was buying a car from a friend. 10/10 recommended David Moore when you need help buying a new c He’s was super helpful and knowledgeable. Felt like I was buying a car from a friend. 10/10 recommended David Moore when you need help buying a new car! More

This was my 2nd purchase with David Moore at Nissan of Bend! Absolutely amazing service!! David worked hard on my requests and was able to approve me and send me home with exactly what I requested. I will Bend! Absolutely amazing service!! David worked hard on my requests and was able to approve me and send me home with exactly what I requested. I will go back to David Moore for any vehicle purchases in the future and will recommend him to everyone I know!! Thank you David Moore at Nissan!!! More

Had a great professional experience with my recent vehicle purchase. Fast and efficient. Left with all my questions answered and super content. Thank You David Moore vehicle purchase. Fast and efficient. Left with all my questions answered and super content. Thank You David Moore More

Lithia Nissan of Bend has a sleezy, dishonest and unaccountable dealership culture. I have purchased about 10 vehicles from Bend Nissan over the years from the old "Smolich family" dealership. This unaccountable dealership culture. I have purchased about 10 vehicles from Bend Nissan over the years from the old "Smolich family" dealership. This is the first time with "Lithia Nissan of Bend". Purchased what was advertised as "certified Nissan pre-owned" but it wasn't serviced "certified" prior to sale, non-working and malfunctioning major parts with other issues "certified Nissan" cars are guaranteed not to have... I was charged $449 at sale for second key, dispite Nissan CPO checklist requires two keys. I was told by General Manager Ryan this was not true even though it's a public document available online, liar's... That's only beginning of the problems!!! Lithia Nissan of Bend didn't pay off the my trade-in vehicle for 3 weeks, intentionally. That critical failure caused massive problems with my Bank. Lithia Nissan insisted it was being paid off, but couldn't provide proof of pay-off just lame excuses. Because of complete lack of accountability on the Mercedes Benz pay-off. It's taken over a month of arguing to get the "certified pre-owned Nissan" up to "working" condition, but still has some issues, like being charged $449 for a second key, Nissan CPO checklist requires both key's prior to sale. I was assured everything would be handled. Lithia Nissan Bend is refusing to address the remaining outstanding issues. The upper management staff intentionally verbally insulted my wife for holding them to account. The General Manager demanded apology to him directly for not being amicable in allowing Lithia Nissan of Bend to whitewash lies or ignore mistakes, coupled with a lack of professional accountability. Lithia Nissan of Bend won't follow though on promises at the time of sale. Constantly changing storylines and blaming lower level sales staff for misspeaking. The failures are the results of multiple personal assurances from relationship manager David Moore "everything will be handled"..... Completely incompetent, unprofessional and unacceptable lack of accountability, 10 cars and nearly 20 year's of customer loyalty doesn't matter to new ownership. Dealership staff will smile and lie when telling you what you want to hear, but in the end you will be ripped off and disappointed you bought a vehicle from Lithia Nissan of Bend. The sleezy, dishonest and unaccountable culture at Lithia Nissan of Bend are why we are no longer customers. More

Just purchased our 2nd vehicle from them. Everyone from Scout, Ryan, Russ and Jerome were all outstanding once again. We purchased a new Titan in 2020 and walked out the door today with a n Everyone from Scout, Ryan, Russ and Jerome were all outstanding once again. We purchased a new Titan in 2020 and walked out the door today with a new Pathfinder SL. We returned because of how we were treated the very first time we walked in the door almost 3 years ago. Some people have changed but the customer service has not. We will recommend Lithia Nissan of Bend to everyone! Thank you again to Scout (Sales), Russ (Finance), Jerome(Sales Manager) and Ryan (General Sales Manager). We appreciate everything! More

Charged $407 for an emissions part that sells on-line for $230. While waiting for my car saw they are adding $3000 to the sticker price of new trucks. May be legal but is unethical. In 40 years of buying Dat $230. While waiting for my car saw they are adding $3000 to the sticker price of new trucks. May be legal but is unethical. In 40 years of buying Datsuns now Nissans I have never seen a markup. Called and asked why my part was so much but was refused an explanation. I will wait to see if things improve later this year but we are no longer interested in buying a new truck here. We are lucky that we don't have to buy. For the rest of you, go somewhere else where they don't overcharge. More