Lithia Subaru of Oregon City

Better than most car dealers, but still a car dealer I bought a used 2008 Toyota Sienna AWD van from them on 7-1-2015 at a fair price. Overall, it was a good experience, but... (1) they absolutely refus I bought a used 2008 Toyota Sienna AWD van from them on 7-1-2015 at a fair price. Overall, it was a good experience, but... (1) they absolutely refused to budge on price, even though my mechanic's pre-purchase inspection revealed several problems with the vehicle (e.g., bum battery, no spare tire, missing a headrest, steering pulled to the right a bit), and (2) the salesman pressured me repeatedly to sign a "contingency contract" (BEFORE the pre-purchase inspection was done) that would have given the *dealership* the right to either (a) fix problems found by that inspection or (b) cancel the "contingency contract" after the pre-purchase inspection was done -- but would NOT have given *me* the same right to cancel the "contingency contract" no matter what was revealed by the pre-purchase inspection. In other words, that contract protected the dealer nicely, but did not protect the buyer at all. I refused to sign the contract, and the salesman warned me that unless I signed someone else might buy the car before the pre-purchase inspection was done. I said I'd take my chances rather than commit to buying a vehicle before I had it checked out by my mechanic. I urge ALL buyers to do the same. In fairness to the dealer, their asking price was below Blue Book and they eventually agreed to install a brand-new battery after my mechanic found that the car's battery was virtually dead -- but only because I remained firm on that point. The salesman (David Metzler) was friendly, punctual for meetings and seemed competent, but he could not answer several questions about the car -- making me wonder if he was actually hiding information. In the end, I don't think he was hiding anything, but I do think he should have learned more about the $18,000 car he was trying to sell me. Bottom line: I'm happy with the car and the price I paid and the dealer's overall process -- and I WOULD do business again with this dealership and this salesman. But I would have my guard up and remain firm in the face of pressure to sign their predatory "contingency contract" -- and (as always) I would be prepared to simply walk away from any dealer proposal that did not meet MY definition of a fair deal. More

No pressure and an easy going atmosphere. Fast and friendly I really enjoyed my experience at Lithia Subaru. I will definitely return the next time I am in the market for a vehicle. Fast and friendly I really enjoyed my experience at Lithia Subaru. I will definitely return the next time I am in the market for a vehicle. More

Reasonable and Refreshing!Awesome low-pressure atmosphere!!! After a high pressure, very stressful and deceptive experience with Broadway Toyota many months ago I was not looking forward to buying a car at all b After a high pressure, very stressful and deceptive experience with Broadway Toyota many months ago I was not looking forward to buying a car at all but after checking out reviews I apprehensively gave Lithia Subaru a shot and I am glad I did. It was my first time buying a car on my own and I was pretty anxious going in but they were very informative and reasonable in negotiating the terms. They actually worked with me and didn't talk around my concerns or try to make me feel like an idiot. An evolved dealership!! Who would have thought.. They agreed repair or rescind if my mechanic found any issues with it. I brought it back the next day after my mechanic discovered it had been in a previous accident and there was damage to one of the impact buffers in the from of the car. They took the car back to them, picked our a different car and gave me a two day pass so I could take it to my mechanic who approve- so I bought it. I am very happy with my purchase which is saying a lot since I often feel taken advantage of after leaving even places like Jiffy Lube or T-mobile. I am very impressed and grateful for this place! :) More

Excellent My Sales Professional, David Killion, My Sales Professional, David Killion, My sales professional, David Killion, knew his products and communicated well without much sales pressure. He was backed by other team members to buy my prior car and answer questions about finance and service. More

No Trauma, No Drama When I bought my first used Subaru, a 2000 Outback, in early 2002, all I wanted to do was walk into the dealership, describe my needs, check out th When I bought my first used Subaru, a 2000 Outback, in early 2002, all I wanted to do was walk into the dealership, describe my needs, check out the possible cars, pick one, trade in my Volvo, pay cash and drive away.in my sweet new car. A simple plan, probably naive, but that scenario was exactly the way it happened.. Now, with that car beginning to show its age at 252,000+ miles (yet still running smoothly on long trips), and as I saw friends buying new cars, I decided the time had come. plus my sons, ages 46 and 48, urged me not to hesitate since I do regularly make 4 and 5 hour trips to the Seattle area in addition to traveling often to Portland and the Oregon coast. Without going into details, I felt the local Salem dealership was not very interested in my business. And since I was determined to find a good vehicle through a dealership, I poked around on the Auto Trader website and noticed several used Outbacks listed at Lithia so made a call--- talking with Mark encouraged my interest. But he was leaving on vacation for a week and turned me over to Patricio who was very helpful and suggested I look at Foresters; several were available up there. This was on a Friday and I decided to drive to Oregon City the following Monday. I arrived at Lithia around 11 a.m. Patricio was busy and turned me over to Daniel Stiefel who listened carefully as I explained my quest which was almost exactly like my 2002 experience....find the right vehicle, take a short drive, make a decision, pay cash and leave with a car. This time I planned to donate my Outback to OPB; I knew it was a little too used for a trade-in. Insurance, financing, additional paperwork and a quick call to my own Subaru-only mechanic in Salem (after I described the car and said it was at Lithia, he said to BUY IT!) were handled easily by Daniel and the competent staff. The old car will be taken away today (Wed) for OPB by Speed Towing. Oh, almost forgot---I had great help figuring out how to keep my own Crater Lake plates since there was no trade-in. And again, everything followed my scenario. That's the story. Daniel helped me with every aspect of purchasing my 2009 Limited Forester, an absolutely LIKE NEW Subaru. By 3:00 we had finished all the paperwork and after cleaning out of the long beloved Outback, I drove home to Salem. I love my new car and am still slightly stunned that it was all so simple. No trauma, no drama. THANK YOU, LITHIA SUBARU!! More

Great Service Matt was an awesome sales person and had lots of info to share with me about the cars I was looking at. Annie helped me with the financing part of buy Matt was an awesome sales person and had lots of info to share with me about the cars I was looking at. Annie helped me with the financing part of buying the car and it was a quick, pleasant experience. I'd recommend this dealership to any of my friends or whoever. More

Fabulous! We stopped in on a lark on a very warm Sunday afternoon "just to see" what a trade-in might be worth on a certified used Subaru Forester or Outback. We stopped in on a lark on a very warm Sunday afternoon "just to see" what a trade-in might be worth on a certified used Subaru Forester or Outback. Daniel approached us with a smile and warm greeting within 30 seconds of our arrival and proceeded to spend the next few hours patiently and kindly answering all manner of question, allowed us to test drive whatever we wished, offered helpful facts of each model and listened to all objections and worked around them. We eventually purchased a brand new (completely out of our budget we thought, but payments are spectacular on a lease) Forester and couldn't be happier. He was patient, helpful, and there were no high pressure sales tactics or leading away from what we said we wished. Top notch service and given it was so hot outside, he never once complained standing in the hot sun while we inspected several vehicles...kudos for that, man - you were awesome! More

Just great Kelly was more than help full made sure we liked and wanted the car we were looking at made sure we knew the details and even personally cleaned the c Kelly was more than help full made sure we liked and wanted the car we were looking at made sure we knew the details and even personally cleaned the car for me. More

Went in to check out the cars, came back a week later to buy My mom and I went there to just check-out the prices and handling of the cars. I was greatly surprised at how good the prices were and how sturdy and My mom and I went there to just check-out the prices and handling of the cars. I was greatly surprised at how good the prices were and how sturdy and smooth the Subaru ride was. We both ended up purchasing the cars we wanted and got GREAT deals. There staff will work with you to get the best deals. Our sales consultant was Jared Whited I recommend him to everyone ! I'll defiantly will be bringing my sister here when its her time and many more people !!! I never thought I would own a Subaru let alone be part of the Subaru family ! We aren't the easiest people to work with and it meant a lot that the staff was very patient with my mother, and my outlandish humor. More

A good experience We were interested in looking at different Subaru models and driving them. During our second visit to the dealer, we were pleased to work with Kiki St We were interested in looking at different Subaru models and driving them. During our second visit to the dealer, we were pleased to work with Kiki Stonebreaker who accommodated our desire for an overview on the cars of interest and to complete our test drives. She was pleasant, efficient, and connected us as needed with supervisory and financial staff at the dealership to complete purchase information. Our decision to purchase a 2015 Subaru Outback and drive the new car home that day was facilitated by her congenial and cooperative approach. More