Lithia Toyota of Billings

Never ever buy a car from here. I recently attempted to purchase a vehicle from Lithia Toyota Billings, and the experience was extremely disappointing and absurd. I placed a $500 I recently attempted to purchase a vehicle from Lithia Toyota Billings, and the experience was extremely disappointing and absurd. I placed a $500 deposit on a new Sienna that had not been built yet. When it came time to sign paperwork once the car was delivered to the dealership I noticed two line items totalling $1300 that had not been discussed with me, one called Permaplate the other was a Pulse Brake Light kit. When I raised concerns — citing their own paperwork stating that the “PermaPlate” package was not required and must be approved by the buyer— they became hostile and ultimately refused to sell me the vehicle. The dealership also tried to charge for an aftermarket “Pulse brake” equipment that was never disclosed before appearing on the contract. I did not want my car that I had placed a deposit on to be altered and was never told it would be. They could provide no explanation of why it was added without customer consent. The idea that a dealership would modify a new vehicle’s brake-light system before notifying the buyer is unacceptable. When I questioned these items, staff became defensive rather than transparent and refused to negotiate. Instead of addressing the clear discrepancy between their written contract and the fees they were demanding, they left a voice message stating they were refusing to sell me the car, all because I asked them to honor the terms they themselves provided. I’ve since purchased a vehicle from another dealership with zero drama, so the issue is clearly not standard policy — it’s Lithia Toyota Billings. Even after contacting Toyota Corporate, who agreed with me, they refused to negotiate. Consumers deserve honesty and transparency — not pressure tactics, hidden fees, or unauthorized add-ons. I would strongly caution anyone considering buying a car here to find someone else. This was the worst car buying experience I have ever encountered and we lost money for a flight and hotel since I was traveling from out of state. Do not give them your business. More

Toyota Tacoma Purchase Review I recently purchased a Toyota Tacoma from Kristen, and the experience was truly outstanding. Kristen is a highly trained professional who demonstrated exceptional knowledge Toyota Tacoma from Kristen, and the experience was truly outstanding. Kristen is a highly trained professional who demonstrated exceptional knowledge about the vehicle, answering all my questions with clarity and confidence. Her communication skills were top-notch, making the entire process seamless and stress-free. What stood out even more was the efficiency of the dealership—Kristen arranged for a prompt airport pickup, getting me to the dealership quickly and comfortably. The finance team was equally impressive, offering clear, transparent options and working efficiently to secure a great deal. Kristen's dedication to customer service shone through, as she was patient, attentive, and genuinely invested in my satisfaction. To top it off, the dealership followed up after the purchase to ensure I had no questions or issues, which showed their commitment to going above and beyond. I highly recommend Kristen and the team for anyone considering a Toyota Tacoma or any vehicle purchase! More

I'm trying to see if I can afford to buy a Toyota. Terence Brake was so helpful and patient. I'll definitely come back to see Terence when I'm ready to buy. Terence Brake was so helpful and patient. I'll definitely come back to see Terence when I'm ready to buy. More

I've purchased my last 3 cars at Lithia Toyota with Kristin. She is a pleasure to work with! She's kind, knowledgable and very professional. Even after purchasing my vehicles, I feel very comfortable Kristin. She is a pleasure to work with! She's kind, knowledgable and very professional. Even after purchasing my vehicles, I feel very comfortable going in and asking her for help. She's always been very accommodating! Thanks, Kristin, for making my vehicle purchases easy. More

Great help when we traveled through Billings. It was late and Clinton and Shawn were there and gave us information about other MT dealerships with services for our new Prius that requires mainten It was late and Clinton and Shawn were there and gave us information about other MT dealerships with services for our new Prius that requires maintenance. They had no openings for 4 days. Thank you both for easing our minds and helping us. More

Lithia Toyota of Billings is our closest dealership for Toyotas. I am looking for a front wheel drive small SUV to regularly tow across country behind my RV. I am especially interested in the Corolla Cross Toyotas. I am looking for a front wheel drive small SUV to regularly tow across country behind my RV. I am especially interested in the Corolla Cross. I saw only AWDs on this dealer's website, so I called Sales and was connected with a female, possibly Larissa. When I explained that I was looking for a FWD and not an AWD, she basically said that we can't buy those in Montana due to the weather - but that I could go to California to get one. That's it! No discussion or other options. Just (and I'm paraphrasing) "you're stupid; and you can just forget that idea!". For years, I drove rear wheel drives as well as a FWD Celica ST up and down the mountains in Pennsylvania (in more snow than I've encountered here in southcentral MT). But, in the case of Lithia (or at least this "sales" rep), the customer is wrong! And, oh by the way, there is one listed at Rock Springs Toyota in Wyoming (albeit southern WY). I guess the weather is better there. More

TJ was incredibly helpful and wonderful to work with, a great communicator and we’re grateful for his help! great communicator and we’re grateful for his help! More

Everyone was amazing and very helpful in this process. TJ did a great job of communicating with me and being transparent about pricing and details with the vehicle! TJ did a great job of communicating with me and being transparent about pricing and details with the vehicle! More

You know something is meant for you when the process is smooth. Butter sums up my experience with TJ at Lithia Toyota in Billings. I couldn't have asked for a better experience. smooth. Butter sums up my experience with TJ at Lithia Toyota in Billings. I couldn't have asked for a better experience. More

I had the pleasure of working with Shane in purchasing my Toyota Tundra. He went out of his way, and above and beyond to listen to what I wanted, and bent over backward to earn my business. This experience Toyota Tundra. He went out of his way, and above and beyond to listen to what I wanted, and bent over backward to earn my business. This experience at Lithia has been my best car buying experience ever. Thank you Shane!!! More