Lithia Volkswagen of Reno
Reno, NV
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We bought a 2001 Jetta TDI from Lithia and it fell apart pretty much immediately. The day after we bought it, a coolant sensor came loose and the system dumped all its coolant. Took two days to get it ba pretty much immediately. The day after we bought it, a coolant sensor came loose and the system dumped all its coolant. Took two days to get it back. They made us pay for the tow back, then botched the repair, so it happened again the next day. The service staff acted like we were trying to scam them somehow, and refused to give us the printout of the codes from the computer. It took 6 weeks to get reimbursed for the tow. She took it to Automotion for an independent assessment: the timing belt was at end of life and needed to be changed soon. Timing belts are part of the maintenance schedule in the owners manual, and it flags that part for replacement as part of regular maintenance at 60k and 80k miles. The Jetta was at 83k miles and the repair had not been done, despite their claim that 'all belts had been checked and replaced if worn'. In the fine print of the inspection material they exclude the timing belt, but tell you ALL belts have been taken care of. Not the most important one! If that goes while the engine is running, your engine becomes a worthless hunk of metal and costs $7,000+ to replace. Lying xxxxxxxx. Replacing this part is a $1000 repair. We took it up the chain of command and were stonewalled all the way up to the regional manager of all local dealerships, who is based at the Subaru dealership. He smiled and made a big show for us, but nothing was done and we ended up angry and screwed over. My wife bought the Jetta to replace her Jeep Liberty CRD, the lease for which was about to expire, but after the experiences we had with the Jetta and Lithia, she decided she would keep the Jeep. So the Jetta sat for two months while she decided what to do with it. My work truck broke, so I took over payments and started using the Jetta. After two weeks, the check engine light started coming on briefly, then going out. I took it immediately to a car parts store - they will let you use their computer diagnostic code reading devices if you leave your ID with them while you go outside with it. 'Torque Converter Solenoid'. No bad behavior, so I kept an eye on it. Long story short, it turns out that if the torque converter starts dying, your tranny starts dying, from the high gears on down. This is what happened over the course of a month. Transmission rapidly degraded and needed to be rebuilt. So much for Lithia's inspection. VW transmissions are highly specialized and very expensive. You can't even check the fluid! It's sealed, and must be calibrated at temp by a VW technician over the course of two billable hours. Period. Arrow transmission will rebuild a TDI tranny for $3300. Not that we could afford it. Then a mystery coolant leak developed! Final straw. We took it in to Allison Automotive Group (Mitsubishi and Saab), and rolled Lithia's Lemon into the financing for another Jeep Liberty, albeit not a diesel. Much happier. I can burn gas if it means I'm not stuck with that thing. Moral of the story _Lithia VW are dishonest evil xxxxxxxx who will screw you over as soon as look at you, from the repair techs on up to the regional management_. Oddly enough, though, we had zero problems from their Jeep dealership, where we bought the Liberty CRD when the lease expired. The process took a while, because of the credit crisis, but in the end they worked with us to get us the best deal. Ditto for Allison, same situation. It's nice to see some good examples after such a profoundly abysmal one. More
I WOULD'NT RECOMMEND RENO LITHIA VW IF MY LIFE DEPENDED ON IT, THEY ARE LIARS & THIEVES, THEY NEVER FIXED MY CAR THE 11 TIMES I BROUGHT IT IN( FOR THE SAME PROBLEM). THEY TRIED TO CHARGE ME FOR EVERY VISIT ON IT, THEY ARE LIARS & THIEVES, THEY NEVER FIXED MY CAR THE 11 TIMES I BROUGHT IT IN( FOR THE SAME PROBLEM). THEY TRIED TO CHARGE ME FOR EVERY VISIT & THE PARTS THEY REPLACED WHILE THEY WERE PLAYING THE GUESSING GAME, THEY MILKED IT UNTIL MY WARRANTY RAN OUT & THEN CHARGED ME A HUGE PRICE FOR MORE PARTS, IT STILL DOES NOT WORK, I CALLED THEM RIGHT AWAY, THEY SAID WE'LL TAKE CARE OF IT, THEY CALLED ME YESTERDAY & SAID IT WILL BE $1053.00 FOR AN EGR COOLER, & UNTIL I FIX THAT THEY WON'T LOOK ANY FURTHER TO SEE WHAT THE ORIGINAL PROBLEM IS THAT I ALREADY PAID FOR. I TOLD THEM TO FORGET IT & THEY SAID IT WILL BE $136.71 FOR THE DIAGNOSTIC CHECK. I ALREADY PAID BEFORE ALMOST $700.00 AND THEY NEVER FIXED THE PROBLEM YET & THEY WANT TO CHARGE ME AGAIN??? UNBELIEVABLE!!! I WOULDN'T HAVE ANOTHER VW BECAUSE OF THE SERVICE DEPARTMENT & THE IDIOTS THAT WORK THERE. THEY ARE RUDE, ARROGANT, IGNORANT & JUST PLAIN STUPID. UNLESS YOU LIVE CLOSE TO THE DEALERSHIP & HAVE A LOT OF TIME & MONEY TO WASTE I WOULDN'T BUY A VOLKSWAGEN, MINE IS A 2006 JETTA TDI & I WOULDN'T HAVE ANOTHER IF THEY GAVE IT TO ME. MAD AS xxxx IN THE MUCK. More
Tried to purchase a new Jetta TDI from the Reno VW dealer. What a joke and a waste of my time trying to deal with them. The salesman was nice but just played all of the typical salesman’s games. Su dealer. What a joke and a waste of my time trying to deal with them. The salesman was nice but just played all of the typical salesman’s games. Sure he "heard" us tell him that we wanted to do a cash purchase for the car. But, it all fell on deaf ears. They just kept coming back at full price MSRP plus $2500. In this down economy they want full price plus??? They tried all of the car dealer tricks so we left disgusted with this dealership. If you can only sell for the listed Dealer Adjusted price say so up front and don’t waste a cash buyer’s time. But then what else does the dealership have to do when there’s no one else on the lot looking to buy. I’d avoid this place and shop anywhere else. Dealers like this in this economy,… well you’ve got to wonder if they’ll be around to service the car in 6 months. So this is why I have given them this low rating on price and overall experience. More
The service writers are the problems at this place. The service writers told me to bring the car in for diagnostics after one of my coilpacks had failed. It took 7hrs for them to find the problem. After service writers told me to bring the car in for diagnostics after one of my coilpacks had failed. It took 7hrs for them to find the problem. After first arguing with them over having an aftermarket radio. I informed the tech that my radio was installed correctly with the K-wire removed(if this is connected it will fry the dealers scan tool) I ended up having to completely remove my cd-player before I could get it worked on. They then made me pay the $85 diagnostic fee even though the coil-pack failures are on recall. This place can be real shady so watch yourself and listen carefully. In the end everyone in the service dept had to send us an apology letter, due to VWoA contacting the dealership. More
We test drove a Jetta and we were pressured very hard to buy on the spot. We had told them several times that we were going to be paying cash and would have the money in two weeks. They wanted us to finance buy on the spot. We had told them several times that we were going to be paying cash and would have the money in two weeks. They wanted us to finance the car and said they would see what kind of rate they could get us. We waited for a while and then someone else came out and asked why we didn't want to buy today and then asked us for money for the test drive. This person was unbelievably rude and we ended up walking out. We'll never do business with these people. What a horrible experience. More