Lithia Volkswagen of Reno

Reason for Visit: Service

I recommend this dealer: No

My Review of Lithia Volkswagen of Reno:
We bought our Passatt from this dealer and had problems immediately on purchase. Although the car was under warranty and the dealer was contacted within 24 hours of our purchase it took six months and numerous trips to the dealer to get a manufacturer defect repaired. Once we actually did without the car for an entire day only to be told that they couldn't fix the problem. Since then, the car has been in the shop twice for breakdowns due to faulty coil wires and the company was always a hassle to deal with. Even routine oil changes require appointments well in advance and can take two to three hours to complete. With this dealership the service stops as soon as the sale is complete. Although I like our Volskwagen, I will not buy another as long as I'm forced to go here for service.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lithia Volkswagen of Reno:
The service writers are the problems at this place. The service writers told me to bring the car in for diagnostics after one of my coilpacks had failed. It took 7hrs for them to find the problem. After first arguing with them over having an aftermarket radio. I informed the tech that my radio was installed correctly with the K-wire removed(if this is connected it will fry the dealers scan tool) I ended up having to completely remove my cd-player before I could get it worked on. They then made me pay the $85 diagnostic fee even though the coil-pack failures are on recall. This place can be real shady so watch yourself and listen carefully. In the end everyone in the service dept had to send us an apology letter, due to VWoA contacting the dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lithia Volkswagen of Reno:
We test drove a Jetta and we were pressured very hard to buy on the spot. We had told them several times that we were going to be paying cash and would have the money in two weeks. They wanted us to finance the car and said they would see what kind of rate they could get us. We waited for a while and then someone else came out and asked why we didn't want to buy today and then asked us for money for the test drive. This person was unbelievably rude and we ended up walking out. We'll never do business with these people. What a horrible experience.

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