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Lone Star Toyota of Lewisville

4.3

302 Lifetime Reviews

1547 Stemmons Fwy, Lewisville, Texas 75067 Directions
Sales: (866) 939-8321

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302 Reviews of Lone Star Toyota of Lewisville

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March 09, 2017

"Service is a joke"

- idrvavw

Take somewhere else or drop off for service. 6 + hours of waiting!!! All I came in for was a simple tire change!!! Offered a loaner 4 hours into it. Something's wrong!

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Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Stefan Walton
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
February 17, 2017

"Great experience "

- lar.smith

This is my second car bought from Lone Star and wont br my last. Great experience , Thank you Collin. First car was a Prius and always serviced at Lone Star. Always a satisfying experiancs .

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Recommend Dealer
Yes
Employees Worked With
Selena Coffman
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Todd Packer
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Christina Todd
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Stefan Walton
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Collin McAdams
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Derek Song
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
January 27, 2017

"worst customer service"

- yub

I got disappointed by one of the employee there. I went for buy but come back with that bad customer service. I don't recommended better to go other dealer. Or work with good employee

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Recommend Dealer
No
Employees Worked With
other
January 04, 2017

"Amazing service through the Family!"

- Brian Cohn

Our family have purchased 3 cars from Lone Star Toyota of Lewisville and have always had great customer service and amazing help! They went through all of my question and explained everything I need.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Derek Song
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Other Employees : Nicholas Shreffler, Tiffany Courts
December 18, 2016

"Affordable Newer Cars from Lone Star Toyota of Lewisville."

- SINA1234

Without doubt Salesman Jacob Obinna Okereke made the sale of my 2017 Toyota Camry, a satisfying experience, intuitively providing affordable price range for the vehicle. The experience was in line with my research on "Effect of Affordable Newer Cars On Customer Retention. (Adesina, 2011) ". Processing through delivery, the excitement, patience, passion and the interest in the Camry sale was a success. I will recommend other new car buyers to patronize the awesome salesman Jacob at Lone Star Toyota of Lewisville. Looking forward to years of happy driving.

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Recommend Dealer
Yes
Employees Worked With
Stefan Walton
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Other Employees : Jacob Okereke, Sam Hayek.
December 17, 2016

"Bullying & Intimidation"

- Brandy Porche

I was extremely bullied today when trying to make a used car purchase with Carlos Romero and Jack Mitchell at Lone Star TOYOTA in Lewisville, TX. These two were relentless in aggressiveness, tone, and words. The intimidation was strategically intentional. I will be following up with a detailed letter including the exact verbiage used. Their behavior was unacceptable and NOT the way to do business. I specifically felt like I was handled the way I was because I am a female and came alone. I previously received great service with Lone Star taking over but that was definitely not the case tonight. Brandy

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Recommend Dealer
No
Employees Worked With
Jack Mitchell
4.8
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Carlos Romero - WORST EVER!
December 17, 2016

"What a great experience!"

- Micfrank

Thibaut was so helpful and well-informed; you should ask for him! I told them what I wanted and that's what I got. Stress-free shopping. I will buy all my cars here.

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Recommend Dealer
Yes
Employees Worked With
Thibaut Verlinde
December 05, 2016

"Worst Toyota dealership and worst customer service"

- getzeeshan

The sales person David Schemack was no Doubt good an exceptional person, but the management team is horrible and they have the worst customer service and I was disrespected by the manager. I would never like to visit this dealership even if it was the last one in entire DFW area.

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Recommend Dealer
No
Employees Worked With
David
December 02, 2016

"Got New Car"

- Sush

I purchased a new car and was really happy with the service and handling of both sales persons and finance manager. They are not like the typical sell-all type of dealers. Jack and Thomas were from sales were really friendly and honest and I really liked the way they handled my queries and made sure I drove back home in my new car with smiles.

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Recommend Dealer
Yes
Employees Worked With
Thomas Matthew
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Jack Mitchell
4.8
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Eddie
November 30, 2016

"Purchase new car"

- Gus777

Sales representative Tyler Gregory was very helpful and great to work with! Helped with great advice did not use high pressure sales approach which I appreciated very much!

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Recommend Dealer
Yes
Employees Worked With
Tyler Gregory
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