I just had a 105K oil change service an hour ago, before I bring in my car everything was OK - it was just a routine "oil change". The check engine, VSC and TRAC OFF is NOT lit ON it is "OFF", but after the oil change service all of this is warning is now lit "ON" on my dashboard.
I did ask why so??? The answer was "oh we have not done anything to cause that" - I get that, I understand that because it was just a routine oil change right??? But the fact of the matter is, it was not there before the service, and after the service it was there now. Another fact is that the car was last "touch" by the Toyota Service, isn't it that at least as a courtesy, Toyota Service should at least check it out if it is a legit problem or not .... remember and take note, it was not there before they did anything on my car.
But yes they will do the diagnostics and check it out, but with a price attached to it - a diagnosis fee of $99. It just doesn't sit well on me, kind of unacceptable - it was not there in the 1st place before I came in, and after the service magically now there and can't explain why.
Lets do the analogy and reverse the situation, let say the dealership loan me a replacement car, beforehand it is being checked and guaranteed everything is OK even extra check if there is dents and, then I returned the car with a small dent - let say it was not the same after I returned it. I can not say, "oh I didn't know what happen, maybe somebody cause" at the very least I think I will be responsible for it, and most likely it will cost me.
But why not on this case, it wasn't there beforehand anyway.
I spend a lot of money for a service on my car since I bought it, from 5K service now to 105K, but recently I just do the oil change. It is not my fault that I had a lifetime oil free change - it was offer when I bought this car. And don't get me wrong - the car was really great had no major problem since I bought it.
But sometimes I got a feeling that since I had lifetime oil free change, I feel like the service department wants me to spend more for the service and this is one way of doing it.
Intentional or not, but this is what I feel right now and seems like what it turns out to be, the way just happen right now.
I am not sure if writing this review will do me good in the future, because for sure I will be coming back for 110K and beyond oil change service, but I am hoping the "Lone Star of Toyota Lewisville" will not take this review personally - just a disappointing service today (July 13, 2015).
I am hoping the dealership will do something about it and improve how you guys do your service.
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