Long Beach BMW

THEY ARE LIARS, BAIT AND SWITCH, SHOP AT YOUR OWN RISK BY FAR THE WORST DEALER. This dealer gave me the worst experience ever. I called in about a used Lexus that was listed at 6,991. I told the dealer BY FAR THE WORST DEALER. This dealer gave me the worst experience ever. I called in about a used Lexus that was listed at 6,991. I told the dealer over the phone I will take it if they can get me a deal done at $6,500 out the door. LENNY SARMIENTO, the pre-owned inventory manager, got in touch with me and said he can’t do it, best he can do is a $300 discount at 6,681 + dealer fees. I said no I’m sorry the max I can do is $6,500, not a dollar more. Two hours pass by and he calls me back at 8:40pm, 20 minutes before closing saying, “Hey if you can come tonight and buy today I will honor the $6,500 because we need to hit our 15 car quota for the day.” I go to purchase the vehicle and he pulls a typical bait and switch on me saying its $6,500 + the dealer fees. I told Lenny that I made it clear that my max I would pay is $6,500 and says, “sorry man its mandatory to charge dealer fees" and goes on to say "you know what we’ve hit the 15 car quota since I called you so I don’t need to sell you the car.” Had he not hit the quota he would have done the right thing and honored his word. Absolutely horrible business ethics on Lenny Sarmiento’s part and made this dealership look horrible. He told me one thing to make me get out of my bed to drive 45 minutes and think I was going to go make a simple deal and leave a happy camper, instead he tries to snake me and gets this horrible review over a few hundred bucks all because he wouldn’t do the right thing and keep his word. I would have thought a Sonic Automotive dealership would have a little bit more class. I would never recommend Long Beach BMW MINI to anyone, in fact I would advise them to never deal with this dealer. This dealer obviously doesn’t understand the power of word of mouth and how much people look at online reviews before purchasing now a days. ALL FOR A FEW HUNDRED DOLLARS. Ridiculous More

Stay away I never had such a bad experience with a car dealer. First off, they will never negotiate the price of any of their WAY overpriced used cars (that's I never had such a bad experience with a car dealer. First off, they will never negotiate the price of any of their WAY overpriced used cars (that's their policy)and if if they will (like they said when i spoke to them on the phone) the final price will magically go back to the original one when you are about to sign, on the phone they also lied about the car being fully covered by warranty, while again magically at the moment of signing it was not. and this happened TWICE, so no errors...they're just trying to screw you. my experience: found exactly the same car, way less miles, more options for 2000 dollars less in a different bmw dealer, i don't even know why people like this still get to work in this business More

Horrible dealership!! Bought a used BMW had some issues a few days later I called them and this was the true test of a good dealership well guess what they never called me Bought a used BMW had some issues a few days later I called them and this was the true test of a good dealership well guess what they never called me back after several attempts! Long BMW is one of the worst dealerships around!! More

Khoi Diep in sales was awesome! Friendly, patient, very responsive to my inquires, knowledgeable and provided great followup! Greg Leonard in finance made the financing pleasureable . Long Beach BMW prov responsive to my inquires, knowledgeable and provided great followup! Greg Leonard in finance made the financing pleasureable . Long Beach BMW provided the best price and best interest rates! Will go back again for my next car! More

I you want to purchase a BMW, go to Long Beach BMW and ask for Khoi Diep. Khoi was extremely helpful, patient with all my questions and knowledgeable. Khoi always answered my questions without being irr ask for Khoi Diep. Khoi was extremely helpful, patient with all my questions and knowledgeable. Khoi always answered my questions without being irritable or annoyed unlike other salespersons I dealt with prior to Khoi. I feel that my dealings with Khoi Diep and the dealership were professional, courteous and the pricing I received was better than everyone else I tried. I can honestly say I got the best deal possible from Khoi and there was no haggling. Super happy with the purchase and I will definitely do business with Khoi Diep and LB BMW when my lease is up. More

I recently purchased a new 5 series at Long Beach BMW and I must say the whole experience was easy, fast and I could not be any happier. Khoi helped me from start to finish. I had visited many dealers and I must say the whole experience was easy, fast and I could not be any happier. Khoi helped me from start to finish. I had visited many dealers and browsed online a lot and he still made my decision pretty easy when I chose to go with Long Beach BMW. The service was great and I had all my questions answered before and after the purchase. I did a trade in and am very pleased with the whole outcome in regards to price. Staff is very friendly and I look forward to working with them in the future. I would highly recommend Long Beach BMW and especially Khoi if you are looking to buy a BMW. More

Just bought a 2011 BMW 328i coupe and had a pleasant experience working with Khoi Diep. Was very straightforward and made my first car buying experience fun. Didn't make me feel too pressured and took experience working with Khoi Diep. Was very straightforward and made my first car buying experience fun. Didn't make me feel too pressured and took the time to show me all the smaller features of the car and how to work them even after everything was signed. More

Don't go there..... thought a 2004 marcedes at there website for 7495 so I when to buy it from them and they ware like that was a mistake but we will honor the price but the car is not ready yet we can website for 7495 so I when to buy it from them and they ware like that was a mistake but we will honor the price but the car is not ready yet we can finish the paper work then you can come pick the car up in 2 day so we finished the paperwork 2 days after I got a call from the sales guy saying that the car is ready so I want to pick up the car the door had a broken handle, that little plastic thing in trunk was broken, cup holder doesn't work, key only turn the car on doesn't lock or unlock so I asked for the manager he was like that is way its 7495 I was like is not like I priced the car you guys did im buying a car from a dealer to buy a good car not a car to fix and he was we will not spean money on car more then that you don't want dont buy it something like whatever. ... con't belive it More

We found a 2012 BMW 128i that we had been looking for everywhere posted at an AMAZING price at long beach BMW in Dec 2012. Contacted Robbie with the internet department. We live in Arizona, so this was o everywhere posted at an AMAZING price at long beach BMW in Dec 2012. Contacted Robbie with the internet department. We live in Arizona, so this was our first time buying a car from california. Robbie handled the entire process in the most friendly, zero pressure and professional manner! The car was shipped within a week as promised! Robbie is fantastic to work with, he provided me with timely updates on what was going on with shipping etc... I would have bought the car over the phone without even looking at it in person, but this was the first time buying from another state. If there is ever another screaming deal posted on their website and I am in the market, I will certainly buy from them and with this experience I think I will be ok with doing the whole deal without even leaving home in AZ :) Thank you Robbie! More